ComplaintsforFrank and Abel Vintage

• Initial Complaint

  01/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Paid $389 to the business Frank + Abel in May 2022 via Paypal for a dining room table and chairs. The price included delivery, but when I contacted the owner, Anna Fischer, she delayed delivering for weeks then months at a time (with many various personal reasons). She stopped answering my messages by the summer of 2022, and continues to ignore me anytime I reach out. I'd just like a refund for my money.

• Initial Complaint

  04/16/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On October 29. 2021, I purchased a rug from Frank and Abel. I sent the requested $50 over Zelle, and scheduled to pick up the rug at Friday, Nov 12, 2021 at "around 7-8pm", At 5:18pm on November 12th, I messaged to ask to reschedule as I was feeling quite ill, but the seller stated that the rug was stolen as she had already put it out on her porch despite the agreed pick up time being several hours later, and she offered to reimburse me. She has not reimbursed me: I have messaged on 11/30/2021, 03/09/2022, 03/13/2022, 03/15/2022, 04/02/2022, 04/11/2022, 04/12/2022, and 04/14/2022 to inquire about the refund. I have only received a reply to three of these messages. (1) The first reply came on 03/15/2022, and the seller stated she would be "delivering items tomorrow to folks. If you can please send over your address and place to safely leave the delivery, you can expect this tomorrow". (2) I replied that I thought the rug was stolen per our previous messages and she replied several days later on 03/18/2022, without acknowledging this inconsistency, that she"will definitely reimburse" and that "April 1 is the refund date". (3) On 04/04/2022, she stated, after I messaged on 04/02/2022 (a day after the promised refund date) that she apologized for "the delay in processing the books/refunds" and would send the refund "NLT Monday of the upcoming week". Since then, I have not received my refund, nor has the seller messaged me back despite being active on her shop account. I have included screenshots in my official complaint of the full chat record. I would like a refund for my purchase as soon as possible.

  Customer response

  04/22/2022

  
  
  My name is ***** *** and I submitted a complaint with the BBB about Frank and Abel Vintage a few days ago, ID ********. The business has since reached out to me directly and provided a refund. I would like to resolve/close this complaint as I have now received my requested refund but wasn't sure how to do so on the Complaint Management portal. Is this something you could help me with?
  
  Thanks,
  ***** ***
  

  
  

• Initial Complaint

  04/04/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I bought a lamp from a local online business on Oct. 29, 2021 ($58 + $10 for delivery). Seller became hard to reach and kept delaying delivery. They refused my Zelle request for a refund on February 19, 2022, claiming they would deliver. I made another refund request on March 26, 2022, which has been ignored.

  Customer response

  04/05/2022

  
  
  I contacted the business today and they actually responded this time, saying they would process the return in two weeks time. This is despite the fact that I paid them immediately using Zelle and they could return the money immediately via Zelle. I told them I had filed this complaint. 
  
  Thank you,
  ***** *****

  Customer response

  04/06/2022

  I don't believe they will follow through because this is exactly what happened with delivering the item in the first place (endlessly deferring to later and then never doing it), and because there's no reason for the delay--if they were serious about the refund, they would immediately respond to my Zelle request. 
  

  
  

  PS I just wanted to clarify that I'd like to keep the case open. Having a case open is the only reason they might ever come through with a refund. If the case is marked resolved, I will never get a refund. These people are expert at taking customers' money and giving them the runaround.
  
  Thank you.

• Initial Complaint

  11/19/2021

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On March 23, 2021, I purchased a sofa from this business, and paid $795 via Paypal. The business owner requested that I use the friends and family version of PayPal, so she would not have to be charged the business fee. After several months of delay, the sofa was delivered on September 2, 2021, but without cushions. I have attempted to contact the business owner over Instagram (where she sells furniture), text message, and phone call. In September, she promised me the cushions had already been shipped, then said they had not been shipped, but would be within the week. She stopped responding to my messages on October 8, 2021, and I have not heard from her since. I currently am missing the cushions to my sofa, rendering the furniture useless. I would like a resolution, either by receiving my cushions, or by receiving my a financial refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩