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Business Profile

Apartments

TRELLIS NORTH FAYETTE Apartments

This business is NOT BBB Accredited.

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Complaint Details

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  • Initial Complaint

    01/19/2025

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I have a negative credit report added from this company however I have never received my deposit or a certified mail letter with an itemized list. This company stated that tenants needed to manually resign leases. I chose not to resign and returned my keys by the move out date specified in their letters to tenants. I provided the office manager, ****, with an address for forwarding which could be used to send me the necessary documentation. Once someone is no longer a tenant they cannot be held to new lease terms or be mandated to use a tenant portal for communication. Certified mail is required in my state. My tenant rights have been violated and a negative credit report issued erroneously. I would like the erroneous credit report to be removed and the appropriate correspondence be sent to the address provided at move out. There are cameras in the office which can be subpoenaed, if necessary, to prove the information was provided. It should also be noted that the reason for moving out was due to health concerns. The building is constantly under repair which exposes tenants to harmful chemicals and mold. Building 2 also has issues with illegal drug use and pests. I left the apartment itself in good standing and have video and photo evidence as proof.

    Business response

    02/07/2025

    We are sorry to learn of this complaint as we have attempted to communicate with the customer to clarify any miscommunications and assist where we can.  We have record of the Certificate of Mailing confirming that the final statement of deposit accounting was sent to the customer.  All accounting practices have been followed according to the lease agreement signed by the customer and as law requires.  We are happy to provide the customer with copies of both their signed lease agreement and a copy of the statement of deposit accounting.  We further welcome the customer to contact us directly if were able to provide any further assistance. Thank you.

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BBB Rating & Accreditation

A-

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Contact Information

1500 Park Ln

Pittsburgh, PA 15275

Visit Website
(412) 891-8629

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

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