Business ProfileforTotal Systems Technology, Inc.

I purchased a new Ford F-150 in Jan of 2015. I was told by the dealer that they could get the truck undercoated for $475.00 and I would get a lifetime guarantee to not rust. During a later inspection it was found that the tailgate was never rustproofed. The Ford dealer retuned the truck to the Line X rustproofing facility in Streetsboro Ohio to have that work completed. This summer I took the truck to in to have an exhaust leak checked. While my truck was on the lift, the mechanic told me I needed to look under the truck at the rust on the rocker panels. There is no rust on the doors, fenders, bed, or tailgate, the rocker panels are completely rusted out. I contacted TST and was told to send pictures, get three estimates and a copy of the contract. Received a letter from them Jan 19 stating that they do not replace they will only pay to repair and they would only offer me a portion of the estimate because of labor costs repair not replace. When I contacted the warranty claims they told me they were just the messenger. I have a contract that guarantees repair of rust on my vehicle minus $200.00 deductible. Not an offer that puts the extra costs to be my responsibility. They made the contract now they don’t want to honor the contract when it might cost them money. I entered the contract in good faith, now I expect them to honor that contract in good faith.