Complaintsfor4 Moms

• Initial Complaint

  05/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As a new mom, you only want the best for your little one and with research of finding the"perfect" swing. I purchased an mamaRoo®4 multi-motion baby swing. I purchased it in December or 2021. This was my husband and I first gift we bought for our little one. My baby arrived early and small, so I didn't feel comfortable putting my baby in the swing until this month May 2022. After turning this swing on, you hear a popping sound and the swing started jerking my baby around. My baby was safely secured in the swing luckily. I thought I did something wrong, so I placed a teddy bear in the swing to make sure it wasn't user error. After a few minutes, I heard a grinding noise. I was so taken back by this. I want my money back and I want this product off the market. 4 moms thinks it ok to sell a hazardous product. This can't happen! I can't allow it. This is an safety issue

  Business response

  05/26/2022

  May 26, 2022
  
  Better Business Bureau
  Western Pennsylvania
  520 E Main Street
  Suite 100
  Carnegie, PA 15106
  
  RE: ********* ** ********
  
  Hello,
  
  We were initially contacted by *** ****** on May 23, 2022 regarding her MamaRoo Multi-Motion Baby Swing.
  
  She never reported the specific issue she was experiencing, only that she thought the product was a hazard.
  
  We attempted to obtain information from her in the way of a description or video, but nothing was provided to us.
  
  Only in her complaint to the Better Business Bureau do I see that she’s alleging an issue specifically with a popping sound followed by a jerking motion.
  
  *** ****** did not provide a proof of purchase to 4moms. I’m seeing that proof of purchase now, for the first time, in her complaint to you.
  
  Because she has finally provided proof of purchase, which confirms that she is still within the warranty period, we will reach out to her directly to initiate a warranty claim.  Per the stated terms of our warranty, it will likely result in us replacing the base for her and not the full swing and not a refund is she is requesting. 
  
  I will advise her that if she is looking for a refund for the product, she will need to work directly with the retailer, Best Buy, that she purchased it from.
  
  
  Kind regards,
  
  Laurie G*****
  Director Customer Care
  4moms®
  ************ *****
  *****************
  

• Initial Complaint

  10/21/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a baby playard from this company. The metal Bars that provide support have inadequate cushioning to protect the baby from injury. I contacted 4moms and they didn’t seem to care that my granddaughter fell and hit her head. This product is not made To provide adequate safety and when i asked for them to provide me with a better alternative, they replied they don't have one. That isnt good enough. Refund me So i can buy a safer alternative.

  Business response

  10/22/2021

  October 22, 2021
  
  RE: Complaint ID ********
  
  4moms® Customer Care was initially contacted by *** ***** ***** on October 20, 2021.  She emailed us regarding her Breeze Plus Playard.  Her initial email alleged that the playard wasn’t safe and that the metal bars were dangerous.  

  
  We responded that same day - indicating we’d like to learn more about her specific concerns.  She provided more detail in a follow-up email.  This follow-up email was the first time she reported that her granddaughter rolled over and banged her head into a barely cushioned metal support.  This report differs slightly from the one *** ***** provided you, which reports that her granddaughter fell and hit her head. 
  

  Again, we followed up with *** ***** requesting her playard back for inspection and offering to refund her money.  She replied immediately indicating she was looking for a box for the playard and that she would follow up with us.  
  If we don’t hear from her within a business day, we’ll reach out to her again to see how we can further assist.
  
  4moms® would like the opportunity to continue working with directly with *** ***** to collect the playard back and refund her the purchase price -which she states is her desired outcome. 
  
  Kind regards,
  Laurie G*****
  ******** ******** **** ****** ************ **** *****************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩