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Business Profile

Bank

PNC Financial Services Group, Inc.

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for PNC Financial Services Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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PNC Financial Services Group, Inc. has 2361 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 441 Customer Reviews

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    Review Details

    • William M

      Date: 04/22/2025

      William M

      Date: 04/22/2025

      One of the worst banks that I have dealt with. There tends to lack any professionalism or customer service when dealing with customers in my own personal experience. Closed my account with *** and moved to a credit union.

      PNC Financial Services Group, Inc.

      Date: 04/23/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Kadijah H

      Date: 04/21/2025

      Kadijah H

      Date: 04/21/2025

      I HAVE HAD AN ONGOING ISSUES WITH A CHARGE FROM GREAT ***** LODGE SINCE DECEMBER 2024 FOR ****** AFTER EMAILING THEIR EMAILING 3 TIMES THEY ADVISED THEY LEGALLY CANT PURSUE MY DISPUTE ANY FURTHER. DO NOT BANK WITH PNC!!! THEY ARE ONLY GOOD FOR SAME DAY DEBIT CARDS

      PNC Financial Services Group, Inc.

      Date: 04/22/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Christine B

      Date: 04/16/2025

      Christine B

      Date: 04/16/2025

      Pros: One undeniable positive is the excellent benefits package.Cons: Loyalty and experience dont seem to be valued. Poor treatment of long-term employees. Ineffective and unmotivated recruiters. Biased internal hiring practices. Fast and dismissive rejections. Lack of support for internal mobility.Advice to Management: Instead of letting experienced employees walk away and contributing to high turnover, give them a reason to stay. Loyalty should be earned through support, fair treatment, and genuine opportunitynot ignored grievances and passive push-out *********** claim to support military veterans and individuals with disabilities, but in practice, theres absolutely no visible preference or support for those individuals. It feels like a checkbox statement, not a lived value.Take a hard look at how much time and effort is spent hiring and onboarding new employeesespecially when existing staff are expected to train them without any increase in compensation. That kind of burden only adds to burnout and dissatisfaction.Finally, pay attention to the turnover. Look at the departments or individuals consistently losing employees. The root causes arent hiddentheyre just being ignored.

      PNC Financial Services Group, Inc.

      Date: 04/17/2025

      ********;takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • kiara r

      Date: 04/10/2025

      kiara r

      Date: 04/10/2025

      NEVER EVER BANK WITH PNC !! My account was charged & during dispute process asked for a provisional credit because my account would be negative otherwise for something that was done unauthorized . They denied me and told me I cant close my account until dispute over

      PNC Financial Services Group, Inc.

      Date: 04/11/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • no w

      Date: 04/06/2025

      no w

      Date: 04/06/2025

      I was considering opening accounts with *** but after seeing all of the negative remarks have decided to sway another direction as my financial security is important to me.

      PNC Financial Services Group, Inc.

      Date: 04/08/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Andrea P

      Date: 03/28/2025

      Andrea P

      Date: 03/28/2025

      Fraudulent Bank!!! My mortgage was bought by them around 2006 and originally it was fine. I was able to pay online for an additional fee but they later took that option away to try to force you to sign up for an account with them. Since then, I always mailed my payment on the 1st of every month and it wasn't a problem. For the last 4 months, they have been slow rolling processing to charge me late fees. I'm sure that I can't be the only person that they are cheating. I tried to speak with some condescending idiot that told me I needed to contact the ****. Obviously, they are not the problem because they received my payment on time for more than 10 years. Fortunately, I have the funds to pay off this debt so I'm happy to get rid of it and stop being raped by this bank. I will be reporting them to the banking commissioner. Please stay away from these crooks!!!!

      PNC Financial Services Group, Inc.

      Date: 03/31/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Ted M

      Date: 03/19/2025

      Ted M

      Date: 03/19/2025

      PNC bank is a piece of c*** No other bank ever asked me aggressively about my passport from other countries. I have always opened an account with my driver's license and social security cards. Besides insisting to know how I like other banks is ridiculous once I made it clear that I'm not interested to discuss my experience with other banks.

      PNC Financial Services Group, Inc.

      Date: 03/24/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • David F

      Date: 03/17/2025

      David F

      Date: 03/17/2025

      Extremely horrible administration. They take money for my home insurance but do not pay it. I pay directly to insurance company. They raise my mortgage payment every year to cover insurance they do not pay. Then they issue a check to me for the funds but illegally use my money for a year without paying me interest. I have been doing banking for over 50 years and have never found a more crocked bank.

      PNC Financial Services Group, Inc.

      Date: 03/18/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Eric B

      Date: 03/10/2025

      Eric B

      Date: 03/10/2025

      PNC bank is the worse bank around.They are a bunch of liars and their customer service is horrible. It's terrible the way they do business. I had an unsecured loan with **** (A delight to deal with) and it got transferred to ***. That's where everything fell apart. Their business ethics would make a criminal smile. I m not sure why they are still in business. The reoccurring theme that mostly everyone is saying on these pages is the same message PNC is horrible as a bank and their business ethics are worse. I would never deal with them again. I would give them a -5 rating if I could. Their Mgmt should take note of these negative observations from their customers and former customers (like myself as I made my last loan payment today) to make changes or else *** will continue to take in water like the Titanic and sink

      PNC Financial Services Group, Inc.

      Date: 03/11/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    • Steve L

      Date: 03/06/2025

      Steve L

      Date: 03/06/2025

      The most horrific customer service Ive ever experienced in any business in 42 years of life. Completely unwilling to help and rude beyond belief. Branch manager of staff on 3/5/25 at 1pm.

      PNC Financial Services Group, Inc.

      Date: 03/10/2025

      *** takes our customers concerns very seriously. We will be working privately with our customer to resolve this matter.

    PNC Financial Services Group, Inc. is NOT a BBB Accredited Business.

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