Business ProfileforBella Capelli Beauty Academy a Paul Mitchell

I took my two children to get their hair done at Bella Capelli in Robinson on Tuesday February 28,2023. There were two students that worked on my children’s hair and a teachers name was Austin who advised me that they were able to do my children’s hair how I told him and showed him a picture after the first time my children’s hair was dyed and washed the hair color was so messed up and not even close to the picture that the teacher even tried to tell me how perfect it was and when I express my feelings to him about how messed up it was, he then agreed which was the first time he lied to be because he tried to say how perfect the color was. He agreed It was messed up and wanted to fix their hair he told me they were only able to use a 20 volume and that is exactly why they were not able to get the haircolor that was needed for what I asked for which I further explain why was I told that you could get this hair color without the correct products he said no they can. It just has to be done slowly and surely and they can re-dye the hair. They re-dyed my kids hair and the second time he assured me it was a simple fix and now they are left with hair strands that are 4 to 5 different colors completely fried off in spots and I contacted the salon asking for a refund after realizing I have to now pay for my kids hair extra to be corrected and I can’t even get their hair fixed because the hair follicle is now too damaged from them. My kids are left with purple, blue, yellow, and orange hair until the hair gets stronger. I contacted the store asking for a refund and the lady at the front desk told me I could talk to the Director. The Director told me they will not give me a refund but they can offer a conditioning treatment which is still not even able to fix the color that they did so the resolution is not even fixable, which they agreed with me. I am asking for a refund because I am not going to put my money towards a conditioning treatment when we are left with this color.