Business ProfileforPitell Contracting Inc

Purchased new Pitell patio home July 2020. Luxury Vinyl Floor was loud when walked on because it was installed on a concrete slab with no subfloor or underlayment. March 2021, the Builder removed the floor because joints were breaking where planks met. Rubber underlayment was installed on top of the concrete slab and the same LVT product was installed. June 2021 (prior to one year builder warranty expiration), President of Pitell received an email with remaining items that needed to be addressed which included "seams are separating and boards are lifting" on the flooring. I was told there was a manufacturer warranty. December 2021 joints were cracking and the floor began to peel. I contacted Pitell and was told to call Rite Rug, the vendor that Pitell used for flooring selections. January 27, 2022, **** ********, from Rite Rug, completed a Complaint form to be submitted to Manufacturer of the product. Inspect Solutions performed an inspection on February 23, 2022. Report finds incorrect installation, which was done by Pitell. I have emailed the President, Production Supervisor, Sales Agent and Tony P***** himself as well as **** ******** asking for restitution as more and more pieces of the LVT peel. Included in those emails: the June 2021 email listing repairs, pictures of the flooring and a copy of the manufacturer’s report. To date, I have not received a reply from Pitell. I do not feel I should have to replace flooring in a new home. As you can see, the other complaint listed the flooring as an issue as well......coincidence? I think not. Several other unit owners as well as single family homes in a different development have the same problem.