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Business Profile

Carpet and Rug Cleaners

Stanley Steemer
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • John M

    Date: 04/05/2024

    Prepare yourself for the job done service cleaning carpets, furniture, air duck cleaning and water restoration when floods happens. Speaking for myself with the furniture and carpets cleaning. Getting my grandparents air ducks done awesome group came out. When the the unfortunate thing happens with water coming in the house I could still refer Stanley Steemer for the neighbor that's elderly and get them the service needed. Excellent!

  • Victoria H.

    Date: 06/10/2022

    Victoria H.

    Date: 06/10/2022

    Horrible in pricing, and when you call the office they are always rude and nasty and arrogant! I am a regular customer, and I never ever get a coupon for as much money as I have spent over the years with Stanley Steemer! I just called the office, and the person answering the phone would not give me the $20 coupon and I was over the minimum price that it applied to, and to pay just about $75 a room, for 2 rooms is just ridiculous, and would not apply the coupon at all. The carpet cleaning is horrible, and I just used another company that my coworker used that said they are great, and it was only $39 per room. Stanley Steemer needs to know that if you keep increasing your prices for non quality service, for customers who have been with you for years, and keep the arrogant, rude customer service people answering the phones, you will definitely loose your customers! I am glad that I found another quality company that was inexpensive. Your loss Stanley Steemer!

    Stanley Steemer

    Date: 06/13/2022

    Thank you for taking the time to let us know of the many issues you experienced surrounding your recent cleaning service. I would like to apologize for all of our missteps. Im very sorry about the embarrassing interaction you had with the call center. Im also sorry for our lack of attention to your coupon. I would obviously like your last memory of Stanley Steemer to be a pleasant one - not the experience that you recently endured. Please contact me personally ************ so we may discuss the issues you experienced. If you find it in your heart to give us another chance, I will do my best to make sure you remember us for all of the right reasons. Again, please accept my sincere apologies.

    Stanley Steemer

    Date: 06/17/2022

    I do not believe we have had an interaction with ***************************** after our response.

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