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    ComplaintsforCredit Management Company

    Collections Agencies
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    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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    Complaint Status
    Complaint Type
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      Putting false report on my credit. Claiming I owe money for medical expenses. I have no outstanding balance with a medical provider. Nor have I had a outstanding or unpaid balance with any credit provider in over a year

      Business response

      07/12/2024

      Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ********* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ******* directly and encourage him to contact us at 888-677-5049 if we can be of further assistance.  Thank you.
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions. Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred. Please rectify this matter promptly. My account number is ********

      Business response

      07/12/2024

      Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ***** directly and encourage him to contact us at 888-677-5049 if we can be of further assistance.  Thank you.
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I've never done any kind of contract nor i did not sign any document to CREDIT MANAGEMENT COMPANY

      Business response

      07/11/2024

      Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** *********** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ********* directly and encourage her to contact us at 888-677-5049 if we can be of further assistance.  Thank you.

      Customer response

      07/15/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

      Regards,
      ***** *********
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I have never had an account with this company or the company it is saying i've done business with. Please have them remove any negative marks from my credit report and investigate them for credit fraud!!

      Business response

      07/12/2024

      Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ********* ****** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** **** directly and encourage him to contact us at 888-677-5049 if we can be of further assistance.  Thank you.
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      Date of Transaction October 2023. I have no knowledge of debt nor have I signed any contracts with said company. I contacted Collection Management Co to provide in depth information regarding account. A number of reps were unable to provide details or contract to verify the agency's authority to collect the debt.

      Business response

      07/12/2024

      Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ********* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ******* directly and encourage him to contact us at 888-677-5049 if we can be of further assistance.  Thank you.
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I got a notice on my credit report that there is a $ 1911.00 dollars was sent to credit management company when I called the business they said that there was a $1,911 sent to credit management company from Tampa general hospital, Tampa, Florida. I called Tampa general hospital billing department and the lady told me that she don't see any account or payment that was sent to credit management company. Now these people are trying to ruin my credit history

      Business response

      07/15/2024

      Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ****** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ***** directly and encourage them to contact us at 888-677-5049 if we can be of further assistance.  Thank you.
    • Complaint Type:
      Billing Issues
      Status:
      Resolved
      This company continues to fraudulently attempt to collect a medical debt which was paid in full four years ago. I submitted a request for validation via certified mail and provided the credit bureaus with a copy of the paid bill. The company continues to call and states I did not send anything - even though I have a certified tracking receipt of the letter. The debt was paid in full in Sep 2020 (by my insurance) yet Credit Management Company still placed a collection on my report in Jun 2024. In accordance with the Fair Credit Reporting Act, all attempts to collect debt must cease once request for validation has been received and validation must be provided in writing within 30 days of request. When I told this to the caller they kept saying I did not send anything and claimed I owed ~$1400. I discontinued the call because I am not arguing with a company about a bill of which I have a physical copy receipt of being paid. I want it noted that the debt collection attempt is fraudulent as Legacy Trails is a third party company of Adeptus Health with whom the charge was paid prior to their bankruptcy.

      Business response

      07/09/2024

      Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ****** directly and encourage her to contact us at 888-677-5049 if we can be of further assistance.  Thank you.

      Customer response

      07/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 

      Regards,

      ****** ******
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      On April 5, 2024, Collection Management Company, which is a debt collector, received my dispute letter in which I requested verification of a debt associated with account numbers ********** *** **********. Before I discovered this account on my credit report, I had no prior knowledge of its existence. I cannot recall having any financial obligation to them, and I am skeptical about their legal authority to collect from me. Furthermore, under the Texas Finance Code, they were required to respond to my verification request within 30 days. There is no evidence that they complied with this requirement. Therefore, I respectfully request the removal of this disputed and unverified account from my credit report. I appreciate your assistance in this matter.

      Business response

      07/09/2024

      Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ********* ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ****** directly and encourage her to contact us at 888-677-5049 if we can be of further assistance.  Thank you.

      Customer response

      07/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      While you have stated that you take all complaints seriously and have conducted a thorough investigation, I must assert that I have not received any evidence that you replied to my request for verification of debt as mandated by law. The Texas Finance Code requires a timely and appropriate response to such requests within 30 days, which has not been provided in this case.
      Any documents you produce at this time are insufficient and too late to rectify your initial failure to comply with the legal requirements. As such, I am not accepting your response and will not be calling your office.

      I expect full adherence to the Texas Finance Code and await appropriate corrective measures regarding this matter.

    • Complaint Type:
      Billing Issues
      Status:
      Answered
      Credit Management has filed an unwarranted collections debt on my credit bureaus report which is false and I want removed. It state original creditor as Progressive Medical which is a company I have never owned/acquired. I have never been sent (mailed) any correspondence in writing pertaining to this collection debt. It is false accusation and fraud! I am asking to be sent validation of four things according cite: ********** ** Send me detail list of history of payments made by me on this account. 2) I want to see the signature that I put on a contract that I would pay this creditor. 3) I am asking to see if there has been any insurance claim filed on this debt. 4) I want proof that you have the chain of title to collect on this debt. I request Credit management send to me in writing ASAP.

      Business response

      07/08/2024

      Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ************** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ************ directly and encourage her to contact us at 888-677-5049 if we can be of further assistance.  Thank you.
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I recently read my consumer report and found several items that need to be disputed. The inclusion of these falsehoods has caused me great emotional distress, and I have recently considered suicide as a result. I demand that this case be settled in a fair and equitable manner, which has not been done. These accounts are related to a transaction and experience that falls under the EXCLUSION section of the FCRA’s definitions; rules of construction section. It was also reported without my written consent and therefore is a result of identity theft (as defined by the Federal Trade Commission), and the accounts SHALL be deleted. This account is not related to any transaction authorized by me, the consumer as I did not give written instructions to your agency to report this, which is a violation of the permissible purpose section of the FCRA, which holds your agency liable for damages of at least $1,000 per the civil liability section for willful non-compliance. Please DELETE this item from my consumer report.

      Business response

      06/26/2024

      Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation int* ********* ********* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ******** directly and encourage her to contact us at 888-677-5049 if we can be of further assistance.  Thank you.

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