Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this company has a collections bill for $549 as a part of a bigger scam with sound physicians. I've made repeated attempts at contacting them after filing a dispute through the credit bureaus (which I lost) yet failed to reach them after many attempts.

  Business Response

  Date: 05/10/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ********* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ******* directly and encourage him to contact us at 888-677-5049. if we can be of further assistance.  Thank you.

• Initial Complaint

  Date:04/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to post fraudulent information on my credit report. I've never had any contractual agreement with this company. There was a certified letter * **** **** **** **** **** ** * signed for on April 15, 2024 09:30 am requesting removable.

  Business Response

  Date: 05/10/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ****** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ***** directly and encourage him to contact us at 972-798-1000. if we can be of further assistance.  Thank you.

  Customer Answer

  Date: 05/11/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  It's clear through the process of this investigation the continues to identify me under a different name of ****** ****** and continues to provide fraudulent information to the credit bureaus on a public facing platform. Furthermore there was a certified letter sent out for removal of this information from my personal credit. 
  
  Regards,
  
  ******* *****

• Initial Complaint

  Date:04/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I noticed a collection appear on my credit report for the amount of $764.00 from "Credit Management Company." No one ever called me about this debt or mailed me a bill or notified me. I am disputing this debt because I do not own it. This company is committing fraud. I never received any notification of this debt, and the original claimed lender is a hospital i never visited. Because I am disputing this debt, you should not report it to credit reporting agencies. If you have already reported it, please contact the credit reporting agencies, inform them that this debt is disputed, and ask them to delete it from my credit report. Reporting information that you know to be inaccurate, or failing to report information correctly, violates the Fair Credit Reporting Act. Finally, please note that I do not wish to receive any telephone calls or letters concerning this debt that I do not owe to your client. The Fair Debt Collection Practices Act requires you to respect this request.

  Business Response

  Date: 05/06/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** *********** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ********* directly and encourage him to contact us at 888-677-5049 if we can be of further assistance.  Thank you.

  Customer Answer

  Date: 05/06/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me as long as the collection is deleted off my credit report.
  
  Regards,
  
  ****** *********

• Initial Complaint

  Date:04/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was billed for an ambulance..I have medical insurance, false information was given on my behalf…

  Business Response

  Date: 06/11/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ********** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ******** directly and encourage her to contact us at 888-677-5049 if we can be of further assistance.  Thank you.

• Initial Complaint

  Date:04/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing any liability for the debt associated with First Texas hospital, as I do not have a contractual agreement with Collection Management, Despite my request, they have not provided me with the original or bill contract as I requested. I advised them I have only been to a hospital once in my life and the balance was paid in full through the financial assistance of City Hospital at White Rock which is where I went I have proof of payment and the letter of financial assistance I can show if they can prove its from the aforementioned Hospital. They stated they would send me the original bill to confirm accuracy but they only sent me in the mail how much they are requesting me to pay. They claim it’s from First Texas Hospital. I have never been to or received medical assistance from any hospital called First Texas Hospital and I do not do have any outstanding debt with any hospital at all. Not to mention the account says it was opened 12/2023 and I haven’t been to a hospital in years. My perfect credit dropped over 100 points because of this error on behalf of this collection company and I need this permanently off my credit report as it is not owed.

  Customer Answer

  Date: 05/06/2024

  Ryan H***** and Credit Management Company,
  
  
  
  I am writing to dispute a debt that has been reported to your agency. According to my records, the debt in question was paid off years prior to being sent to collections. The debt in question is from First Texas Hospital, Account ******** for $1,600. This was settled on 07/07/2020 via debit card payment. I have attached copies of the relevant documentation for your reference. Please see attached.
  
  I have correspondence from the ER (City Hospital at White Rock) that confirms the hospital bill was completely approved for financial assistance, meaning the ER wrote off the account mentioned in the letter. Since they could not do that completely with the doctor bill, they worked with their sliding scale fee schedule which allowed 60% off the total bill. I was advised with a one-time lump sum payment of 40% of the bill ($632.52.) They would also write off the remaining amount since I was approved for charity. Given the discrepancy between your records and mine, I am formally requesting removal of the debt in accordance with the Fair Debt Collection Practices Act (FDCPA).
  
  It is worth mentioning that the *** **** ******** ** ***** **** (name at the time of service) used a third-party billing company by the name of ******** ******* ************* ** ****** ***, owned by ******* ****** ********** *** (First Texas Hospital.) This is whom the bills were in name of and whom the proof of payment shows the payment was made to/through. In December of 2020 National Medical Professionals of Texas, LLC (AKA Adeptus Health Management LLC.)  filed for bankruptcy and City Hospital at White Rock officially cut ties with them. At that time the server was shut down and City Hospital at White Rock confirms they do not have access to the portal since that time, and have been made aware by several former patients whom they approved for financial assistance to, that National Medical Professionals of Texas, LLC (AKA Adeptus Health Management LLC) erroneously sold these accounts to your company. (further verified by numerous complaints for this same creditor on Credit Management Company’s BBB profile.) I have attached supports confirming that these companies are the one and same entity to prove that the proof of payment I have furnished is for the same account your company now has me in collections for.
  
  Any further attempts to collect on this debt without providing proper validation will be considered a violation of my rights under the FDCPA. Please respond to this dispute in writing within 30 days from the date of this letter. I expect this collection account to be removed from my credit report accordingly.
  
  Thank you for your prompt attention to this matter. I look forward to resolving this discrepancy swiftly.
  
   
  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 05/06/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******* *******  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ***** directly and encourage her to contact us at 888-677-5049. if we can be of further assistance.  Thank you.

  Customer Answer

  Date: 05/06/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have attached the email from Credit Management Company's Director of Training and Compliance Ryan Hassen stating that Credit Management Company has submitted the account for credit deletion and modification will reflect in subsequent reporting cycle. For me to be fully satisfied with and accept the response made by the business to resolve this complaint I request that Credit Management Company provide proof/record of the deletion so I may be satisfied that this collection will be taken off my credit report as promised.

  Regards,
  
  ***** ********* *****

  Business Response

  Date: 05/06/2024

  As stated previously, CMC is unable to post a substantive response on a public facing platform.  We have contacted ***** and encourage her to reach out directly.  Thank you.  

  Customer Answer

  Date: 05/13/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I was advised by CMC to reach out directly with my proposed resolution. Attached is my email response and I have yet to receive a response. 
  
  Regards,
  ***** ********* *****

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was paying a monthly payment to commonwealth, credit management company took over the account. Went they returned my phone call , they said if I paid 1/2 of what I owed that it would be paid off with a letter stating it was paid off. I sent a check and now there phone is always busy

  Business Response

  Date: 04/30/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ******* directly and encourage him to contact us at 972-798-1000 if we can be of further assistance.  Thank you.

• Initial Complaint

  Date:04/17/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The merchant is saying that i owe a balance of $875, and i had no knowledge of the transaction not did i visit a doctor in seguin,tx . I would like this resolved or removed at the soonest convenience.

  Business Response

  Date: 05/02/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ******* ******* claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to ******* directly and encourage them to contact us at 888-677-5049. if we can be of further assistance.  Thank you.

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely atrocious Here is the list as Im in a foul mood and wont explain the whole brunt of the extremely foul company - Numerous spam calls - REFUSES to verify who they are and what they are calling about - Has all of my personal information on hand when i have not given it, but asks ME to verify who I AM - Extremely rude - Doesnt read their own reviews on BBB, When told what their rating is, I was flat out told i was wrong... Even though that information is publicly visible to anyone that searches it. - Ill informed employees with little-to-no comprehensive skills. If you get a call from this company, immediately ask for them to put you on their do not call list, report it to the BBB and take the steps to have the company removed from your credit report as a fraud company.

  Business Response

  Date: 04/16/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ***** ******** claims.  Unfortunately, due to federal privacy laws, we are unable to provide a substantive response on a public facing platform, such as this.  However, if *** ****** would like us to respond to him directly, we can do so via email, with an active email address.  If *** ****** has additional questions he may contact CMC at ************* if we can be of further assistance. Thank you.

• Initial Complaint

  Date:04/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has shown up on my credit report on 2/2/2024 stating that I owe $823. I know nothing of this charge and have had no communication from Credit Management Company. I have disputed this collections account twice now and have reciebed no letters or proof of ownership. Their website does not allow for any discovery of finding an account that belongs to you or anyway to login and pay. The site it takes you to to pay doesn’t even load. I want this removed from my credit report.

  Business Response

  Date: 04/25/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******** ******.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ****** directly and encourage her to contact us at 972-798-1000 if we can be of further assistance.  Thank you.
  
  

• Initial Complaint

  Date:04/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was made aware of a medical debt being sought by this company when I attempted to apply for an apartment rental and was promptly denied due to a collection on my account. The original account holder is a hospital that I have visited once and fully settled all bill payments on the account. I verified with the hospital that my balance was $0 and confirmed that all legitimate payments had been received. I attempted to dispute the collection and was denied. I ended up paying a $500 bill on 04/04/24 to Credit Management Company under Account ********** because it had been impacting my credit score and I wanted to resolve as swiftly as possible. This is documented under *********** ** ********. This amount far exceeded any bill I had from the original creditor, MercyHealth Hospital. I have receipt of payment and even called CMC to verify that my balance was at $0. However, this collection is still showing up on my report as unpaid and is impacting my credit score and ability to rent an apartment. I'd greatly appreciate removal of this collection account from my report.

  Business Response

  Date: 04/12/2024

  Credit Management Company takes all complaints very seriously and as such has preformed a thorough investigation into ****** ******** claims.  Unfortunately, we are unable to provide a substantive response on a public facing platform, such as this.  However, we have responded to *** ****** directly and encourage her to contact us at (412)937-0900 if we can be of further assistance. Thank you.