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Business Profile

Credit Union

Allegent Community Federal Credit Union

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Union.

Complaints

This profile includes complaints for Allegent Community Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Allegent Community Federal Credit Union has 5 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Allegent Community Federal Credit Union

      1001 Liberty Ave Ste 100 Pittsburgh, PA 15222-3715

    • Allegent Community Federal Credit Union

      53 S 10th St Carson, PA 15203-1142

    • Allegent Community Federal Credit Union

      1646 Haine School Rd. Cranberry Twp, PA 16066

    • Allegent Community Federal Credit Union

      2000 Corporate Dr Ste 200 Wexford, PA 15090-7608

    • Allegent Community Federal Credit Union

      539 Rodi Rd Pittsburgh, PA 15235

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/21/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So on June 12, 2023, I called my bank Allegent Community Credit Union and spoke with a person and informed them of me traveling to NYC from June 16-20, 2023, and to put traveling security on my account so I can use my card while out of town. When I arrived at my hotel my hotel W New York Time Square a very extravagant hotel, and I used my debit card to check in as I always do for the amount that was charged $1,140.20, my card was declined, ran it again, card declined. So I had to step aside and call the bank in which was closed for the day and I called the main after hours bank number ************** after so many tries and couldn't get a live person, I called the secondary number ************** I spoke to 5 different people from the time I got to the hotel from 7 p.m. to finally getting to talk to someone and was on the phone with them for 1 hour and 3 mins trying to get them to take the fraudulent hold off of my account, only for them to take the hold off for the amount for the hotel, all of my other money was on hold and exhausted from my account because the hotel couldn't verify anything, at this point the company is having problems with the system and I was treated very rudely and I had to keep going back and forth with the bank about my money and I couldn't even spend it. This is a very high concern with this bank and the inconvenience that I was caused and the embarrassment that was bestowed upon me during my vacation. Thank God I had another back account and had no problems with them and was able to use my debit card with no problems. Yesterday 6/20/23 I did call the corporate office and spoke with Tanisha and explained everything to her, and she stated that she would send an email out to the higher supervisor, and someone would get back with me. Well today June 21, 2023 still no response. I was also told that I didn't have anything on my account stating that I was going to be out of town and there was nothing they could do for me until I talked to my bank.

    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received 2 notices from Allegent Federal Credit Union, one dated 11-29-2022 and the other 11-18-2022. Both stating I am late with my monthly payment. I have my bank statements that prove It was paid on time, which they were informed of. While they are claiming it has not been paid, they have refunded a payment of 40.00 on 12-15-2022. to me. Both of these letters have an account number listed which is not mine, which I have advised them of. They have now listed my account as a Collection account on my credit report, after advising them of all of the above. which has significantly dropped my credit score. I have worked very hard to get my credit in good standing. This account, which is a credit card was listed in a bankruptcy in 2016 and should not be listed at all on my credit report. They were informed of this as well. I have made calls on 12-09-2022, 12-19-2022, 12-20-2022 and today 12-21-2022. I have not received a response. They reported my account to the credit companies, knowing it was false information. I have tried to work with them, but my calls have never been returned.

      Business Response

      Date: 01/17/2023

      This letter is in response to a complaint the Better Business Bureau (BBB) sent to Allegent Community Federal Credit Union (Allegent) that was received on 1/6/2023, on behalf o* **** ****** *elated to payments and how an account is being reported to the credit reporting agencies. 


      At Allegent, we take the responsibility of accurate payment posting and proper credit reporting very seriously. Payments should be posted timely and in accordance with regulations and reporting to the credit reporting agencies should be accurate and timely as well. In the rare instance where there may be an error, Allegent will always work to do what is right, and that accurately reflects the activity on an 
      account. 


      Th* ****** account is in a "Special Handling" category, so I am unable to comment directly on that account in this communication. I can say generally that when Allegent receives a complaint of this type, a thorough investigation of the account activity will take place. If any errors are noted or detected, they will be immediately corrected. If those errors created any potential errors in reporting to the credit reporting agencies, the record at the agencies will be immediately corrected to reflect the correct reporting of payment history. Any errors or omissions found will generally be rectified within 10 business days. 


      Thank you for bringing this situation to our attention. Allegent is in business to always do what's right and to provide financial advice and assistance to every member of the community who wishes to have a membership relationship with Allegent. As a community based, member owned organization, Allegent feels it is the credit union's duty to be a reliable financial partner of the communities it serves. 

      Best Regards, 
      Allegent Community Federal Credit Union.

    Allegent Community Federal Credit Union is NOT a BBB Accredited Business.

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