Complaints

This profile includes complaints for Three Rivers Dental Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Three Rivers Dental Group LLC

  950 Greentree Rd Ste 300 Pittsburgh, PA 15220-3314

• 

  Three Rivers Dental Group LLC

  121 Donohoe Rd Greensburg, PA 15601-6986

• 

  Three Rivers Dental Group LLC

  20300 Route 19 Cranberry Twp, PA 16066-6126

• 

  Three Rivers Dental Group LLC

  1609 Pitt Street Jennerstown, PA 15547

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/20/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March of 2022 I went to Three Rivers Dental and had $15000 worth of dental implants placed in my mouth it was a long process and took almost a year to complete. April of this year I called Three Rivers Dental because one of my implants started rocking and was loose in my mouth causing me discomfort and not being able to eat on that side of my mouth. Mind you I had been at Three Rivers Dental several times since my implants were placed up until April when I called about the loose implant. I had an appointment scheduled because I was told my dentist was no longer at the practice and another dentist would be seeing me. Fast-forward the day of my appointment, I was called 40 minutes prior to my appointment when I was already on my way there and told they had to cancel my appointment because the dentist had a family emergency. Two weeks went by and I heard nothing from Three Rivers Dental. When I called and asked to speak to a manager I was told by the manager, I was being completely unreasonable and that the dentist had a death in his family. I was then told by this manager that I would have to be seen as a new patient and pay out of pocket for any expenses which originally I was never told. The implants are guaranteed for 10 to ******************************************* 2022 and not even 2 years later I am already having issues? When I questioned the manager about why I would have to pay out-of-pocket she then asked me if I wanted the dentist who originally placed the implants contact info. He no longer works at Three Rivers Dental, basically giving me no resolution in my issue. I'm asking for a refund for this one implant since I now have to find a new dentist to fix what they will not.

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to three rivers dental in ************ and paid $28.000 in March 2022 for dental implants. I got the posts put into my mouth on April 22 2022, and was to get my teeth 3 months later I never received my upper teeth till January of 2023 and my bottoms on March of 2023. On October of ***************************************************** antibiotics and they were working, but they took out my top implants posts and teeth. I did not get the teeth that I paid for and don't know where they are also neither does Three Rivers Dental. I paid the money up front and now I have nothing to show for it. And want my implants so I can some where else to get them done right. Or my money back which would be better.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27, 2023, I went to Three Rivers Dental in Greensburg to have work done on the dentures and implants that I previously purchased. The warranty states that during the warranty term of your denture, we will repair, free-of-charge, any break, crack or replace free of charge, any tooth loss that is a result of a flaw or in workmanship. The warranty is for five years on the denture and 10 years on the teeth. Also stated on the warranty that repairs are free of charge during the warranty period. I paid Three Rivers Dental on 3/19/2019 the sum of $18,568. We are also within the warranty period. When we got there, they stated that they had no record of me being a patient. We showed them our receipt and the warranty. They stated they just bought Three Rivers Dental and did not honor any contracts or warranties. They refused to even look at my implants and dentures unless I signed a form stating that I would be responsible for additional charges. We said that we did not want to sign any additional forms since we already paid $18,568 and was under the warranty. Currently, the teeth I have are falling out when I talk. I can't even eat with them in my mouth. They said that they purchased the business, but would not honor any warranties. They had the Office Manager come into the room. She said that she didn't even know the person that signed the receipt. I tried to explain to them that I just want teeth that will stay in my mouth when I talk. It is very embarrassing when talking and your teeth start to fall out. Plus, it is difficult to properly chew food with these teeth. If they purchased the business, they should also stand behind the warranty that I received.

• Initial Complaint

  Date:07/10/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged $4,493.00 for a cancelation fee. I had an appointment with Three Rivers Dental Group on Wedns May 10th at 3:00 pm for a root canal consultation. I had told them I was having pain in other areas & asked them to check for other issues. I was told I needed 9 root canals by Dr. R******. I was sent to the office manager and given a price of $11,000. I told her I need to talk to my husband about borrowing against his 401K. Leah said just in case let's see if we can get you approved for a loan with our company Proceed Finance. I was approved for the loan, I stated I still wanted to talk with my husband. Leah stated I could always just pay the loan off if he could get the money. I agreed and signed a contract that stated I had 4 business days to cancel or there would be a cancelation fee. I scheduled the procedure for Tues May 16th at 1 pm. I told her I may call back & discuss implants instead. I did call back the next morning Thursday May 11th at around 9 am in the morning and cancelled the surgery for Tuesday. She said I only had 4 days, but she could work something out. I went in the on the same day the 11th at 10 am & decided I would go with dental implants, but would likely use my oral surgeon. I said I would let her know within the week. It took me more than a week, because my oral surgeon couldn't get my x-rays & when I called them they said I had to pay an extra fee for them. These x-rays were not covered by my dental insurance so I had already been charged an out of pocket fee. Leah called me back on May 24th stating I could not get my cancelation fee back because of the 4 days. I stated I didn't even have 4 full business days and she said I did. I did not have 4 full business days, I made the appoint Thurs the 10th after 3pm and my appointment was Tuesday the 16th at 1 pm. I called her back Friday May 26th to just move forward with the surgery so I didn't lose the money and they will not return my phone calls. I called 2.

• Initial Complaint

  Date:01/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started with Three Rivers Dental on 9/10/21. Going to receive snap on implants upper and lower. Paid in full $14714.00. Did not finish until 10/5/22. And they still owe me an implant. They are the worst dentist I’ve ever seen. My teeth will not lock onto the implants. I don’t have dental insurance. So I paid this out of my pocket. I want my money returned to me.

  Customer Answer

  Date: 02/08/2023

  Wanting to add to my complaint. My post on my upper right side of my mouth fell out on Jan 28.

  Business Response

  Date: 02/10/2023

  Upon review of this patients case, it clearly indicated that the patient's treatment was completed within a reasonable timeframe. The final dentures were delivered on 6/1/2022. Patient signed on their implant consent form that they acknowledged and understood that this would be a staged process, with a healing period that is case specific. Every patient's healing time is different. Additionally, patient signed off on the consent stating it had been explained to patient that during the course of surgery, unforeseen conditions may be revealed, that may necessitate extension of the original procedure. Dental implants can be rejected for a multitude of reasons. (ie, smoking, poor oral hygiene, rejection of implant by natural body defenses, etc). All in which the patient understood and consented to.

  The implant that patient states they are owed was not part of their original treatment. The patient paid for 5 implants and received 6 implants total (was given a discount for one free implant, which was received). Three Rivers Dental stands behind compassionate quality care, we strive to provide the best service possible. It is never our intention for a patient to have any negative experience or poor treatment outcome. Unfortunately, due to circumstances outside of the providers control, these things can happen.

  Although we do not feel a refund is appropriate in this specific situation, in addition to Three Rivers Dental Group Washington now being closed, TRDG Greentree, Greensburg, or Cranberry may be able to accommodate you to resolve this matter.

  Sincerely,

  Managing Director 

  Customer Answer

  Date: 02/27/2023

  They are correct I paid for 6 implants and received 1 at a discount. But I only have 5 implants in my mouth. And the post on the upper right fell out. Dr.O******** told me that he owes me an implant. I will never go back to this dentist. They do poor work my snap in’s don’t even stay in place. This is a joke. I didn’t have dental insurance and paid cash up front. They should be ashamed of themselves.
  
  ****** ******

• Initial Complaint

  Date:12/21/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had multiple appointments for my dentures, my dentist passed away in the middle of my appointments. I never got my dentures and I never got my money back from not receiving the procedure.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/29/2022 I paid three rivers dental in the jennerstown pa office $5,772.36 to have four top front teeth pulled for implants . On July 1, the procedure was done . Molds were taken. Teeth were pulled, and posts put in. On September 6, 2022 the office called me and said they hadn’t found a lab yet to make the teeth for the implants . It is now October 25, and I am still waiting for my teeth. They refuse to refund any money claiming the procedure has been completed . Yet I have NO teeth to show for it . And I am out almost six thousands dollars.

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this claim on behalf of my 86 year old mother, **** ****** (address: *** ****** ****** *** ********** ** *****, phone ************) against the location in Jennerstown PA ***** ** **** *** ************ ** *****). My mother lost a partial and set up an appointment for a replacement. She wrote a check prior to the appointment to the facility for $1200 (check **** written April 29, 2022). My mother meanwhile had cancelled her appointment with the dentist as she'd located the missing partial. This check was still cashed by the dental office on May 16, 2022. Multiple subsequent attempts to contact the dentist to obtain a refund have gone nowhere. The initial time I called in early June, I was told by the office staff that they would mail a refund check to me at my address in GA because we had PNC banks here and I could deposit it (I am co-owner on ****** bank account as my mother's mental capacity is beginning to slip due to age) . They did not send either me or her a check. The 2nd time I called in July they told me they had no record of me having called before and that they needed a month to investigate it. I called August 23rd (1 month later) and have been unable to get a live person on the phone or get anyone I leave a voicemail for to return my call after at minimum 6 attempts. This was fraudulent activity and they do not wish to return the funds.

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I HAD DENTAL WORK DONE OVER ABOUT THE PAST FOUR YEARS AT THE GREENTREE OFFICE AND THE JENNERSTOWN OFFICE , INPLANTS BRIDGE WORK ECT. ON JUNE 30 2022 MY ONE BRIDGE CAME LOSE. CALLED GREENTREE OFFICE , THEY CALLED ME BACK ,SAID THEY HAD SOMEONE CANCELED COME RIGHT UP THEY COULD GET ME IN..DOCTOR O CHECKED AND SAID THAT BRIDGE ON THE UPPER LEFT SIDE WAS NOT DONE AT THE GREENTREE OFFICE.I TOLD HIM CALL JENNERSTON OFFIFE IT WAS DONE THERE. THEY NEVER CHECKED.DR O ATTACHED THE BRIDGE .I WAS LEAVING THEY GAVE A BILL TO ME FOR $130.00 NEVER TELLING ME UP FRONT THEY WERE GOING TO CHARGE ME .THEY SAID DR FAM HAD PASSED AWAY AND JENNERSTOWN WAS A FRANCHISE TO HIM. THE OFFICE MANAGER TOLD ME BECAUSE THAT BRIDGE WASN'T DONE AT THE GREENTREE OFFICE SHE HAD TO CHARGE ME DR FAM WORKED AT BOTH OFFICES , GREENTREE AND JENNERSTOWN. THEY ALWAYS RUN A TV AD WHICH INCLUDER JENNERSTOWN I PAID JENNERSTOWN A $2000.00 DEPOSIT ON 12/07/2020 WORK WAS COMPLETED AROUND FEBRUARY 2021.LESS THAN A YEAR AND A HALF THE BRIDGE CAME OFF. I LIKED DR FAM ,I SPENT ALOT OF MOMEY WITH THREE RIVERS DENTAL BECAUSE WOULD'T TAKE MY MEDICARE PLAN. I WOULD SOMETIMES GO TO THE JENNERSTOWS OFFICE BECAUCE I COULD GET A APPOINTMENT QUICKER THERE WITH DR FAM BECAUSE HE ONLY WORKED AT GREENTREE OR TWO DAYS A WEEK.IF HE WORKED AT BOTH OFFICES WHAT KIND OF SCAM ARE THRY RUNNING ? I WANT MY $130.00 RETURNED.EVEN IF JENNERSTOWN WAS A FRANCHISE THREE RIVERS DIDN'T DO THAT FOR NOTHING, THEY MADE MONEY ON IT IN SONE FORM ROYALTY.THEY GOT PAIDI ,MAYBE DR. FAM TRADED TIME FOR DOLLARS,IF THAT WAS THE CASE THREE RIVERS STILL GOT PAID. BY THE WAY I CHECKED DR O WORKS AT THE JENNERSTOWN OFFICE ALSO.