Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve taken 2 dresses (Pink) Chiffon, and (Lavender) Sparkles. I’ve went to pick up the dresses (my daughter went in while I waited in the car). When we got home, my daughter had taken the dresses out of the plastic and hung them on the door. I had looked at the dresses and there was a tag on the Lavender dress stating that a stain was on the dress and could not be removed. When I looked at the Pink dress, (strapless), the front of the dress was hanging off the top. I had immediately called Zoom Pittsburgh Dry Cleaners and asked to speak with the manager. A lady who identified herself as Ann (The Manager and Owner) stated that “Only One Thread Has Come Unloose). I’ve explained that there was Four. She told me that “She Is Not Responsible For The Dress. She told me to take it to a tailor. I asked her if she would pay for the repair, and she told me No. The Dress Cannot Be Worn. The Price of the Dress Is $149.99. This Dress Was Worn Once for my daughter’s birthday in which we only went to Church and Dinner. The Dress Needs to be Repaired or Paid For by Zoom Pittsburgh.

  Business Response

  Date: 11/22/2023

  The chiffon on the dress is tacked in place with several small stitches. The stitches broke free in the cleaning process. Garments brought for dry cleaning need to be able to withstand the dry cleaning process. The stitches were apparently weak. We do not claim responsibility for making sure that the stitches stay in place. Per our posted terms and conditions (listed below). The customer was advised to take to a seamstress for repair (we no longer have one or else we would have offered to repair at a cost of $5 per tack. In this case, approximately $10. 

  We did not anticipate any issues with the dress. Otherwise, we would have informed the customer at drop off.

  Terms & Conditions:

  We exercise the utmost care in processing articles entrusted
  to us and use processes which are best suited to the nature
  and conditlon of each individual article. Nevertheless, we
  cannot assume responsibility for inherent weaknesses of
  or defects in materials that are not readily apparent prior
  to processing. This applies particularly, but not limited to
  suedes, leathers, silks, satins, double-lace fabrics, vinyls,
  polyurethanes. etc. Responsibility also is disclaimed for
  trimmings, buckles, beads, buttons, belts and sequins.
  All collar stays and cufflinks must be removed

  In laundering/dry cleaning we cannot guarantee against
  color loss, shrinkage, or against damage to weak and tender
  fabrics.