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Business Profile

Durable Medical Equipment

Zoll Lifecor Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Durable Medical Equipment.

Complaints

This profile includes complaints for Zoll Lifecor Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 60 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was hospitalized in February for heart palpitations. After many tests the result was sress and anxiety. I DO NOT have nor have I ever had a heart issue. A doctor ordered a life vest PREMATURELY for me to wear but it was determined quickly that I DO NOT need to wear it. I sent the vest back thru *** new and unused and confirmed with the company that they DID recipient the vest back. I was told I have to pay $4000 just because the vest was prescribed for me even though I returned the vest immediately. I received a **** recently for an additional fee now the **** says $4960. I DID NOT USE NOR NEED their product. I DID NOT order their product.

      Business Response

      Date: 04/22/2025

      April 22, 2025


      BBB of ********************
      *****************
      Suite 100
      *****************



      Complaint ID:   ********
      Account Number:  ********

      Dear Ms. ***************** spoke with this individual directly on 4/22/2025  to understand and address their concern.

      We care deeply about patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the LifeVest wearable defibrillator.

      We work every day to provide our patients with safe, high quality products and the support they need. Our team is available 24/7 at ************** to answer questions and offer support for patients, their loved ones, and caregivers.


      Sincerely,
      ZOLL Patient Support

    • Initial Complaint

      Date:03/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a heart abnormality and a representative came from **** said I needed a vest. After I loeft the hospital . I returned the vest months later ( I never used the devices or the vest) a representative said since I had over 6 months they charged me $289.00 twice which equals $489.00 theyt added a diffrent invoice number as though I purchased 2! It is not right .I can pay for one vest because I had for 6 months. I returned everything brand new as I received. I feel they are only seeking money from people ! why should I be charged for 2 vestsif I was given one ************ is charging me for s vests . I received 1 and returned it without using .

      Business Response

      Date: 04/03/2025

      BBB of ********************
      *****************
      Suite 100
      *****************



      Complaint ID:   ********
      Account Number: ********


      Dear Ms. ******************* is responding to the letter for the above ID number.

      We have made two attempts to reach the complainant.  Our messages were not returned.

      We care deeply about patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the LifeVest wearable defibrillator.

      We work every day to provide our patients with safe, high quality products and the support they need. Our team is available 24/7 at ************** to answer questions and offer support for patients, their loved ones, and caregivers.

      Sincerely,
      ZOLL Patient Support

    • Initial Complaint

      Date:12/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************* on August 11, 2024, after a heart attack and stent on August 8. A zoll ***resentative came in and told me that she wouldn't even bring it in if ******** hadn't agreed to pay for it..she didn't know the cost, but it was covered. I had to wear it to leave..i tried to wear it but it went off if I rolled over, if my dog barked. It caused me to have panic attacks. Was told to bury the big bulky box under a pillow. What If I couldn't shut it off in 45 seconds? What if i couldn't find it buried under pillows and blankets.I sent it back a week later, once I found a ride to *** store. Now I get bills for ******..I have written and called, and told them I will not pay. They need to write this off. I never agreed to pay, in fact told them I could not pay..the *** said it is covered by insurance. I want the charges deleted..it is not bbb accredited, nor a standard of care..actually it is high pressure sale at the worst time in my life. .

      Business Response

      Date: 12/10/2024

      December 10, 2024


      BBB of ********************
      *****************
      Suite 100
      *****************



      Complaint ID:   ********
      Account Number:  ********

      Dear Ms. ***************** spoke with this individual directly on 12/10/2024  to understand and address their concern.

      We care deeply about patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the LifeVest wearable defibrillator.

      We work every day to provide our patients with safe, high quality products and the support they need. Our team is available 24/7 at ************** to answer questions and offer support for patients, their loved ones, and caregivers.


      Sincerely,
      ZOLL Patient Support

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a Zoll Lifevest at ******* ***** **** ***** after suffering a heart attack. The rep fitted me with the vest and explained that my insurance had approved the coverage. I used the device continually for the first month until the battery charger and modem were damaged after a lightning strike. After replacement, the device started trying to shock me due tue "interference" around me, so I stopped wearing it. I contacted Zoll and returned the device. I now have a bill for $1600. When I contacted my insurance, United Healthcare", they had never received anything from Zoll. This seems to be a recurring theme in the complaints section and sound like a deceptive practice problem. When I spoke with Zoll about the billing, I was told I owed 20%, 20% of WHAT!? This device is faulty AT BEST, gives 0 feedback and tries to shock you due to "interference".

      Business Response

      Date: 09/05/2024

      ********* ** **** *** ** ******* ************ *** * **** ****** ***** *** ********* ** *****
      Complaint ID:   ********
      Account Number:  *******

      Dear *** ******,

      We spoke with this individual directly on 9/5/2024  to understand and address their concern.

      We care deeply about patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the LifeVest wearable defibrillator.

      We work every day to provide our patients with safe, high quality products and the support they need. Our team is available 24/7 at 1-800-543-3267 to answer questions and offer support for patients, their loved ones, and caregivers.


      Sincerely,
      ZOLL Patient Support

      Customer Answer

      Date: 09/05/2024

      ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ******

    • Initial Complaint

      Date:08/20/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1/06/24. dr order a life support best after i suffered a hearth attack to wich i toldthem that i dudnt wanted it i was in the military and i tild them that it cpuseme ansxiety i was sent home wjth it any way i gaveit a try and used it for one day and called them ind again told them.that didn wanted and it was supposed to be picke up which never happened i ended.up takeing ot to.UPSmyself next thing you lnw i get a billed1236.98 the devise was suppose to giveme a shock in case of a hearth attack as i said.bedore i only used it for a couple of days this thing was supposed to monitor my hearth in case of an emergeny.well i tryed it and didn work.my concern is that since it was to monitor my hearth and the fact that i didn used it should reflect on the lock of activity i coud had been dead for pll they knew im willing to paythem for the day that i wore it.and olso at the hospital i was given a smoll size .and i was told that they would send me a bigger size i called and i i was told that i signed this is is after i had a nassive heart attack i now have 2 steams on my arterys and the other 2 im takei g medixation.i consider the a hard sell gicen the circumstances thank.you for your time

      Business Response

      Date: 08/20/2024

      ****** *** **** *** ** ******* ************ *** * **** ****** ***** *** ********* ** *****

      Complaint ID: ********
      Account Number: ********


      Dear *** ******:

      ZOLL is responding to the letter for the above ID number.

      We have contacted this individual directly to understand and address their concern. We have been able to resolve their concern.

      We care deeply about patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the LifeVest wearable defibrillator.

      We work every day to provide our patients with safe, high quality products and the support they need. Our team is available 24/7 at 1-800-543-3267 to answer questions and offer support for patients, their loved ones, and caregivers.


      Sincerely,
      ZOLL Patient Support

    • Initial Complaint

      Date:08/15/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a massive heart attack on August 13, 2023. The day before I was discharged, a rep from ZOLL came to my room to discuss a LifeVest. I was too sick with my heart attack to recall everything so the history is being provided via my husband. According to my husband, the Zoll Vest was left in my hospital room by a Zoll representative. It was brought home when I was discharged. I had no idea how to use it (shown me in the hospital but could not remember anything. I was in no shape to be discussing this or making any decisions, I ended up signing the paper work.). At home, it sat in the box for a few days where I recovered, but then was re-admitted to the hospital with a serious kidney problem resulting from one of my meds. When I was discharged the 2nd time, my husband Googled Zoll vest to see what he could find out about the use. Once Googled, he found an overwhelming amount of complaints about its use of the vest including that it went off frequently for no reason. We made the decision not to use it. He called Zoll and told them I was not going to use it and requested how to return it. Zoll arranged to have UPS pick it up which was done. UPS provided the shipping label for Zoll. When they came, they attached the label and took the vest. Zoll verified per phone that they received it. The vest was never used by me. I had no reason to believe Highmark would be billed since we sent it back with Zoll’s approval - my insurance paid them thousands of dollars!!. I received a bill for $669.80 a few months later. I called Zoll and reminded them I returned the vest unused which they had they approved. They kept sending bills. On July 5th, I got another bill saying “To close my account in good standing, Zoll is offering me the following discount: Discount is applied - $334.90” If not paid, they would refer my account to an outside agency for collection. I paid this on 07/17. Today, I received another bill for the remaining half!!!! ***** ******

      Business Response

      Date: 08/20/2024

      ****** *** **** *** ** ******* ************ *** * **** ****** ***** *** ********* ** *****


      Complaint ID:   ********
      Account Number: ********


      Dear *** ******,

      ZOLL is responding to the letter for the above ID number.

      We have made three attempts to reach the complainant.  Our messages were not returned.

      We care deeply about patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the LifeVest wearable defibrillator.

      We work every day to provide our patients with safe, high quality products and the support they need. Our team is available 24/7 at 1-800-543-3267 to answer questions and offer support for patients, their loved ones, and caregivers.

      Sincerely,
      ZOLL Patient Support

      Customer Answer

      Date: 08/20/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Zoll has not contacted me three times - in fact, I have heard nothing from them. I am retired and always have my phone by me. Their saying they have tried contacting me does not resolve my issue.

      Regards,

      ***** ******

      Business Response

      Date: 08/21/2024

      *** ** ******* ************ *** * **** ****** ***** *** ********* ** *****


      Complaint ID: ********
      Account Number: ********


      Dear *** ******:

      ZOLL is responding to the letter for the above ID number.

      We have contacted this individual directly to understand and address their concern. We have been able to resolve their concern.

      We care deeply about patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the LifeVest wearable defibrillator.

      We work every day to provide our patients with safe, high quality products and the support they need. Our team is available 24/7 at 1-800-543-3267 to answer questions and offer support for patients, their loved ones, and caregivers.


      Sincerely,
      ZOLL Patient Support

      Customer Answer

      Date: 08/23/2024

      ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* ****

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** ******

    • Initial Complaint

      Date:07/03/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Faulty equipment when contacted they refused to replace the equipment

      Business Response

      Date: 07/05/2024

      **** ** **** *** ** ******* ************ *** * **** ****** ***** *** ********* ** *****

      Complaint ID:   ********
      Account Number:  ********

      Dear Ms. Folino,

      We spoke with this individual directly on 7/5/2024  to understand and address their concern.

      We care deeply about patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the LifeVest wearable defibrillator.

      We work every day to provide our patients with safe, high quality products and the support they need. Our team is available 24/7 at 1-800-543-3267 to answer questions and offer support for patients, their loved ones, and caregivers.


      Sincerely,
      ZOLL Patient Support

    • Initial Complaint

      Date:06/21/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 9, 2024 I went to the ER and was fitted for a Zell vest. I was told that my insurance should cover the vest. The vest was very uncomfortable and I never used it again after March 11, 2024. The vest sat in a box from Mid March until the first week of June 2024. The vest was not used at all after March. No usage what so ever. They have no data of the vest being use since it sat in a box. Zoll Services billed my insurance $4, 865 dollars per month for March, April and May of 2024 for a total of $14, 595, my insurance paid a part of it and now I owe $3,246 for a vest that I did not use for more than 3 days. The vest sat in a box unused and was mailed June 2024 to them. I feel robbed and blindsided. Why should I pay for 3 months when the product was not used for even one week. Please help.

      Business Response

      Date: 06/28/2024

      **** *** **** *** ** ******* ************ *** * **** ****** ***** *** ********* ** *****


      Complaint ID:   *********
      Account Number:  ********


      Dear *** ******,

      We spoke with this individual directly on 6/28//2024  to understand and address their concern.

      We care deeply about patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the LifeVest wearable defibrillator.

      We work every day to provide our patients with safe, high quality products and the support they need. Our team is available 24/7 at 1-800-543-3267 to answer questions and offer support for patients, their loved ones, and caregivers.


      Sincerely,
      ZOLL Patient Support

    • Initial Complaint

      Date:05/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have been getting correspondence from Zoll Life Vest Co. I never ordered a Zoll life vest. Today I received an empty box from the company. I want to talk to someone from the Co.but I can't get them to call me back.

      Business Response

      Date: 06/05/2024

      June 5, 2024


      BBB of Western Pennsylvania
      520 E Main Street
      Suite 100
      Carnegie, PA 15106



      Complaint ID:   ********
      Account Number:  ***


      Dear Ms. ******,

      We spoke with this individual directly on 6/4//2024  to understand and address their concern.

      We care deeply about patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the LifeVest wearable defibrillator.

      We work every day to provide our patients with safe, high quality products and the support they need. Our team is available 24/7 at 1-800-543-3267 to answer questions and offer support for patients, their loved ones, and caregivers.


      Sincerely,
      ZOLL Patient Support

    • Initial Complaint

      Date:05/21/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother had a heart attack on Tuesday, June 20, 2023. She was in the ICU for 4 days due to complications. On Thursday, June 22, 2023 the day before she was discharged, a rep from ZOLL came to her room in the ICU to discuss a LifeVest. It essentially detects any life threatening irregularities in your heart rhythm and sends a shock to bring it back to a normal rhythm. My mother had explained to the rep that she had a DNR in place now and that she was not interested. The rep explained that my mother's doctor had ordered it. My mother asked if it was going to cost her anything, the rep said her insurance would cover the cost. My mother told the rep that if it would end up costing her anything, she did not want it. The rep assured her that everything would be covered. Although my mom was in no shape to be discussing this or making any decisions, she ended up signing the paper work. This paper work that I have is 16 pages long. The details in the paper work were not fully explained to her. She only had the equipment for maybe 4 months, as we had trouble with the unit even working properly. She didn't wear it much in those 4 months and she decided she didn't want it anymore. A rep picked up the charger and one battery at my mother's home, and the vest and one battery at my home. A few weeks later we got a bill for missing equipment. They were claiming that the charger was not returned, which is impossible. I called and the person I spoke to told me that it most likely was not scanned properly into the system as returned. They continued to bill her and then began calling her home and my cell phone constantly. I had to firmly ask them to stop as the calls were beginning to affect my work day. She then started receiving bills for rental costs. Although she was told that she would have no financial responsibility, she was being charged for a monthly rental fee of over $700. This has been an awful experience for my mom and I and needs to be resolved as soon as possible.

      Business Response

      Date: 05/21/2024

      Dear Ms. ******,

       

      We are unable to identify the patient for which the complaint was filed.

       

      Are you able to reach out to the complainant and ask for the patient's identifying information?  (first/last name/ birth date/address)

       

      We will complete our investigation once the patient is identified.

       

      Warm regards,

      ZOLL LifeVest

      Customer Answer

      Date: 05/22/2024

      The additional information that ZOLL is requesting for Complaint #******** is as follows:
       
      Name:      ***** * ****
      DOB:        **********
      Address:  ** ****** *****                  ******* ** *****  
      Best,
       
      ******* ********

      Business Response

      Date: 05/30/2024

      BBB of Western Pennsylvania
      520 E Main Street
      Suite 100
      Carnegie, PA 15106



      Complaint ID:   21741153
      Account Number: Z6325742


      Dear Ms. ******,

      ZOLL is responding to the letter for the above ID number.

      We have made three attempts to reach the complainant.  Our messages were not returned.

      We care deeply about patients and families dealing with heart disease and are committed to ensuring patients have a positive experience with the LifeVest wearable defibrillator.

      We work every day to provide our patients with safe, high quality products and the support they need. Our team is available 24/7 at 1-800-543-3267 to answer questions and offer support for patients, their loved ones, and caregivers.

      Sincerely,
      ZOLL Patient Support

    Zoll Lifecor Corporation is NOT a BBB Accredited Business.

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