Complaints

This profile includes complaints for Amish Yard LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Amish Yard LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Amish Yard LLC

  3316 Saw Mill Run Blvd Pittsburgh, PA 15227

  
• 

  Amish Yard LLC

  2641 Washington Rd Canonsburg, PA 15317-3262

  
• 

  Amish Yard LLC

  3478 Babcock Blvd Pittsburgh, PA 15237

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase online from Amish Yard on 4/29/2023 for a total purchase price of $2478.69. I purchased a poly sofa, 2 rocking chairs and a coffee table. Order was delivered by fed ex on 5/19/2023. On review of package left by Fedex I noticed label on side that said total of 9 boxes and I counted 7 within the wrapping. I photographed the delivery/packaging and called Amish yard. I have been working with a woman on this case yet no resolution. I sent several photos of how delivery sat as well as opened each box with photo of contents and side of box. We are now nearly 1 week from delivery and no contact to say what the resolution will be yet they have taken my money in full. I am missing my coffee table and a set of cushions to complete my sofa. This is is unacceptable customer service.

  Business Response

  Date: 06/21/2023

  
  
  Upon receiving the customer's complaint about shipping errors, we promptly initiated an investigation to determine the root cause. We reassured the customer that we would address the issue and take appropriate actions. Our team worked diligently to replace the missing items in the shortest possible time frame. Additionally, as a gesture of goodwill and to compensate for the inconvenience caused, we issued a refund amounting to $129.30.
  
   I would like to inform you that the refund was processed on 5/25/23, and the missing items were shipped and subsequently received by the customer on 6/2/2023. You may track them here:  *****************************************************************

   

  Michael K*****

  Customer Answer

  Date: 06/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  Regards,
  ******* ********

• Initial Complaint

  Date:07/06/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an outdoor dining set from Amish Yard on 5/26/2022, their order number 10064. Received an order from Amish Yard on 6/13/2022, however it did not contain the product we ordered. We have contacted Amish Yard numerous times to replace the order, but the issue is still not resolved. They have had the wrong product picked up, but for some reason can't tell us when we will receive the product we ordered.

  Business Response

  Date: 07/14/2022

  Thank you for the opportunity to solve this issue and thank you once again for your patience. Shipping has been a challenge and we appreciate the opportunity to strengthen our communication skills!

  The correct product was expedited, shipped, and has been received as of July 12, 2022. Please see the tracking details below:

  https://www.odfl.com/us/en/tools/trace-track-ltl-freight/trace.html?proNumbers=***********

  Pro # Status Estimated Delivery Shipper Origin SVC Consignee Destination SVC
  *********** Delivery Confirmed ******** ** ***** ***  ******** ** ***** *** 
  Picked Up
  In Transit
  Out for Delivery
  Delivered
  
  Appointment Scheduled
  Pieces1
  Total Weight289 Pounds
  *************
  PO#***************
  BOL************
  Picked Up07-06-2022 at 08:23 pm EDT
  Arrived Origin SVC07-06-2022 at 08:59 pm EDT
  Departed Origin SVC07-07-2022 at 02:14 pm EDT
  Arrived Destination SVC07-09-2022 at 02:56 am EDT
  Delivery Date07-12-2022 at 04:08 pm EDT

   

  Please let me know if you need any additional information.

  Thanks again,

  Michael K*****

  Amish Yard, LLC

• Initial Complaint

  Date:06/08/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is in regards to order # **** placed in May 2022 for the Polywood Lakeside outdoor dining set. The order is under ****** *****. The order arrived missing all the table legs and accompanying hardware. This took a week and a half to resolve. In addition, the 3 of the 6 chairs that arrived in this set need replacement because they were not built properly at the factory. The chair issue still remains unresolved as does my request for financial compensation. I have followed up at least 7 times to the business and all i am every told is they are sorry and have notified the proper team. There is never any follow up or status report from the business. From a customer service perspective, they do not care now that they have my money. I requested a store credit or discount of $200 for all this nonsense I am experiencing. To date, they have refused to address the problems. I am tired of waiting and am seeking remediation to solve the issue since the company has refused to cooperate. In addition, this set comes with a 20 year warranty so I am not sure why they continue to drag their feet. I need the chairs replaced, details on what to do with the 3 assembled incorrectly, and a decision on financial compensation for the business completely unwilling to help me.

  Customer Answer

  Date: 06/10/2022

  
  
  I was able to resolve my issue with the business and wish to close this complaint.
  
  Thanks,
  ***** *****