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Business Profile

Gift Cards

GiftYa
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Complaints

Customer Complaints Summary

  • 85 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a door dash gift card through giftya not realizing it wasnt door dash. When I googled door dash gift card it appeared as the top choice, which seems weird that it wouldnt actually be the real door dash gift card option. I dont think it said anything like all sales are final, though I could be wrong. I realized once I got the confirmation immediately after and tried to cancel, but it wont let me. It seems like deceptive advertising and I want my money back. The chat function also said someone would call me back to talk and so far they have not (it has been longer than the ***** minute time frame they said). When I tried to call them, I could not get in touch with a real person. The whole experience feels sketchy.

    Business Response

    Date: 12/20/2024

    Hi *****

    We just spoke and you have been refunded.

    have a happy holiday!

    Customer Answer

    Date: 12/23/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    The company reached out to me and refunded me so you can remove this complaint or mark it as resolved. Thank you. 


    Regards,

    ***** *********

  • Initial Complaint

    Date:12/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a card to be text to a friend today 12/20/2024 . The bank approved it immediately and then giftya immediately sent an email saying that the order was cancelled because the payment did not go through.

    Business Response

    Date: 12/30/2024

    Hi, 

    We apologize for any inconvenience caused.
    Your order was canceled because we were unable to verify certain (1) order, (2) payment, and/or (3) delivery information. When we cant verify this information, we are unable to process your purchase and are unable to reverse this decision. 
    Any pre-authorizations or pending transactions on your statement are NOT a charge and it will be removed automatically within the next 7 business days. You may independently verify this with your payment card issuer.




  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gift card for my sisters birthday to be sent via text from GiftYa. My account was debited, but my sister never received the text. After multiple tries to resend the card thru GiftYa customer support, the transaction remained unsuccessful. I was assured I would be contacted by GiftYa to resolve the problem but it seems that is not going to happen. Never received a call nor text. Subsequently I requested a full refund, but have not received any confirmation or response. This company is a scam.

    Business Response

    Date: 01/24/2025

    Hi ******

    Our support team have responded to and spoken to you directly on Dec 18th.

    The gift was tjmaxx, exchanged for an amazon giftya and then converted to an amazon egift by the recipient.

    If you have any more questions or the recipient wants to reach out for more information please contact us at ************************************************************.

    Once a gift is exchanged the eGift is accessible by the recipient to use at the merchant. 

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have recently tried to buy 3 ****** gift cards from your store but as soon as I paid the site gave me an error message and not only have I not received the cards but It charged my ****** account in a authorization state and I never received any response when I did try to contact your support center I am severely not happy about this and I want my money back for this nonsense scam

    Business Response

    Date: 01/24/2025

    Hi

    This information was *** to you on Dec 17th 2024.

    "We found your attempted ****** payment under a different email.  We can confirm that the purchase attempt was voided.  You can log into your ****** account to verify this.  

    The reference transaction ID number for this voided purchase is:  *****************. Any pending holds on your payment card will be released by ****** themselves." 
     
    If you have any further questions regarding this order, please email us at ************************************************************.
     

    Customer Answer

    Date: 01/24/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ******* *******

  • Initial Complaint

    Date:12/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a grocery store gift card, and they immediately told me that they were processing my car, but couldnt send the gift card. When I sent an inquiry, this was the answer that they gave back. The site feels like a scam.

    Business Response

    Date: 12/17/2024

    We are very sorry for any inconvenience caused. Order cancellations can happen for a variety of reasons, with most cancellations being an effort to combat on line fraud. We will actively look at how this can be improved and we will re-review your account.

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gift card for my 83 y/o mother. She said it was not accepted and she had to paid with her own money. I tried to use the chat feature to see for myself, but it was wonky to say the least. I have included the card info. Maybe my mother is wrong. But I have no way of knowing if the customer service is of NO help. I for one am certain, I will not use the service again. But would like some resolution in this matter. Even to find out that my mother is wrong, but apparently $30 plus the fee is gone. Thanks!

    Business Response

    Date: 12/13/2024

    Thank you for the call.

    I have sent you an email regarding the address we need to send the card.

    If you have any questions please email us **********************************

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was emailed a Giftya gift card for $25 on 11/30 as a gift for my son. I activated it right away and was told I would receive the email giftcard within 24 hours. That has since passed and I never received anything else from Giftya. I have tried to contact the company but it is impossible to talk with a person to resolve this issue. I want them to fulfill their promise and send an active $25 gift card today that my son can use as promised. I also want others to be warned of this scam so it doesnt happen to others.

    Business Response

    Date: 12/02/2024

    Hi ******

    We can confirm that the Roblox eGift card you selected is ready to view in your GiftYa account with us.
     
    As a courtesy, we have provided a printable copy of that gift card attached to an email sent from our support team (****** *****).  You can begin using it whenever you are ready.
     
    If you need any further assistance, please let us know. You can replay to the email or reach out at ************************************************************

     

  • Initial Complaint

    Date:11/20/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** ordered an amazon gift card for my nephew from ************************** for ****** and all it says is, "in review" i looked it up and it says it may take up to 4 hours to finish the transaction and its been about 6. ive read reviews and everyone is saying this site isnt trustworthy so now im worried ive gotten scammed.

    Business Response

    Date: 11/21/2024

    Dear Aeiden 

    Your order was canceled due to regulations and procedures in the gift card industry, as well as financial compliance requirements designed to protect payment cardholders. There are various reasons why a purchase may not be approved. We understand how important this is for you, and we want to let you know that your account ************************************************* has been reviewed. You can now place subsequent orders from that email.

    Any pre-authorizations or pending transactions on your statement is NOT a charge and it will be removed automatically within the next 7 business days. You may independently verify this with your payment card issuer.
     
    We truly apologize for any inconvenience this may have caused you. Your experience is important to us, and we appreciate your patience.

  • Initial Complaint

    Date:10/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Giftya has blocked me from making purchases. I sent one gift card and tried sending another and now all of my orders are being canceled. I have done nothing wrong.

    Business Response

    Date: 11/12/2024

    Dear *******

    Thank you for contacting us. Unfortunately some orders and accounts are canceled because we were unable to verify certain (1) order, (2) payment, and/or (3) delivery information. When we cant verify this information, we are unable to process your purchase and are unable to reverse this decision. As the gift card industry is highly regulated, our agents cannot provide further details as to the specific reasons your transaction was declined. We appreciate your feedback and we apologize for any inconvenience.

  • Initial Complaint

    Date:10/15/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an amazon gift card for $ 100 plus $1.95 processing fee for son yesterday on 10/14 early am. He never received it via email and when I called to question giftya it was impossible to talk with anyone and I live chatted but with no response or resolution. I want a full refund on my credit card.

    Business Response

    Date: 10/16/2024

    Hi ******* - Our team have received your request and we have processed a full refund. Please do contact us if you have any further questions or concerns.

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