Business ProfileforAllegheny Health Network

*** sent a bill back in July paid it on July 7 and theyre still sending ** bill saying that its not paid and threatening on collections

11/27/2023 Better Business Bureau Complaint ID # ****** Dear Better Business Bureau,Thank you for the opportunity to respond to the concerns expressed by ***************************** that you shared via email with the ************* ********************** on November 14, 2023. Allegheny Health Network places great importance on the resolution of concerns that are expressed by our patient and/or their family members. I understand that ***************** has the following concerns with Allegheny Health Network: ***************** believes that the payment of $65.00 made in July of 2023, was resolved on her spouses Allegheny Health Network account. She continues to dispute the continued billing of $65.00 and qualifying for collection status. We would like to thank you for bringing Mrs. ******* concerns to our attention, and for providing us with the opportunity to address them. Mrs. ******* concerns were immediately shared with the appropriate leadership for investigation and follow up. In response to Mrs. ******* concerns, we have determined: After a thorough review of Mr. ******* account, it was identified that the $65.00 payment in question was made towards the service rendered on 5/3/2023 at the *** Neighborhood Hospital McCandless. It was reviewed with ***************** the $65.00 payment was received by the *** Neighborhood Hospital and applied to the 5/3/2023 date of services. ***************** was also advised the billing for the *** Neighborhood Hospital is a separate billing entity to Allegheny Health Network. Mr. ******* services rendered on 5/9/2023 Allegheny Health Network ******* Hospital is still outstanding.If ***************** should have additional questions regarding the payment of $65.00, we encourage her to contact the ************************* for *** Neighborhood Hospital at **************. Thank you again for sharing Mrs. ******* concerns. We will utilize the feedback you have shared in our efforts to continually improve our services. I wish all the best for her good health and well-being. Please let me know if you have any additional concerns or require additional information.