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Business Profile

Major Appliance Dealers

Thornton Company Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Major Appliance Dealers.

Complaints

This profile includes complaints for Thornton Company Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Thornton Company Inc has 2 locations, listed below.

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    • Thornton Company Inc

      3301 Babcock Blvd Pittsburgh, PA 15237-2421

    • Thornton Company Inc

      5046 William Penn Highway Monroeville, PA 15146

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/13/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dropped my machine off to have the presser foot repaired. Was told it would be 3 weeks. Also had to pay 100 up front. It's now almost 7 weeks later I've called twice and both times they said they'd get right back to me with an estimate. The 1st time the lady said she didn't know who had my machine and she'd call the technicians to find out. The 2nd time I called a week later and she again told me she didn't know who had my machine and she'd call me back. I've gotten no call backs and Noone seems to know where my machine is. Now I have no sewing machine and am out $100.

      Business Response

      Date: 10/14/2022

      The machine is ready. She was calling the wrong location of our two stores.

      We will let her know.

      Customer Answer

      Date: 10/14/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I called the number that was on the claim ticket they gave me so they should give the correct number of the business. Also I was told the machine has been done for awhile yet I never received any type of message( call text email) saying that it was done. I guess it's easier to resale someone's machine for non pickup if they never know its ready to be picked up.

      Regards,

      ******* ******

    Thornton Company Inc is NOT a BBB Accredited Business.

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