ComplaintsforDon Farr Moving & Storage Company

• Initial Complaint

  10/10/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Used them for a move on October 1, 2021. I paid $1100 which was not the cheapest estimate but thought they were a reputable company and in my past many moves using movers have never had any damages. DF damaged so many items from furniture to crystal that was wrapped in bubble wrap and labeled glass. I moved from a house that I’m in the process of selling and the front door and walls were damaged as they rammed my couch to try to get it out. First half of the couch was taken out with no problem but the second half which is the same had to be taken out of the back door. Told me they would wrap my large chandelier floor lamp but they didn’t and I found pieces of it in the grass and on the sidewalk. The medium lamp is damaged and cannot be used as the base crumbled and broke away from the lamp and cannot stand up straight. Couch has embedded pieces of plaster in it from the wall in the old house and the list goes on. Was sent a claim form but they won’t cover anything.

  Business response

  10/11/2021

  Good Morning!

  First and foremost let us apologize that the move did not occur without mishap and while every box may be delivered, we do not consider this relocation complete and closed. We want to work with you further to resolve your concerns. Our records show that you called the next day to discuss the move, our general manager James took the phone call to discus,  however you said "Nevermind" and hung up the call. So its perplexing as to why this report is now being filed?

  We have also mailed a claim form for the damaged items. Please file the forms with our office and we will work quickly to address any items that were damaged during the relocation. We certainly want to address these matters despite your concerns that we will not cover anything. We will also be speaking with the crew to discuss your concerns as well. It appears that you submitted to our system 5 stars and wrote "good job" in which the crew definitely appreciated.  However with this new information we will be reviewing with our crew and investigating this matter further.

   

  We apologize again and look forward to working with you further!
  

   

   

   

  Customer response

  10/12/2021

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
   
  Regards,
  
  **** ******

   

  This is in response to Don Farr's comments.  I can assure you that I never gave 5 stars or said "good job" after that horrible move with all of the damage.  I don't want to speculate as to who would've put that in there.  It's been over a week and I'm still trying to recover and try to get my house in order since without the lamps, I'm not able to set up the house the way I want to.  I will fill out the claim form and we'll see what you decide to cover since I didn't purchase the upholstery or other individual coverage as I've never needed to do so in the past with other movers.  Needless to say I will be moving again next year and will not be calling on Don Farr for moving assistance.  
  

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