Complaints

This profile includes complaints for Ron Lewis Automotive Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills

  600 Clairton Blvd Pittsburgh, PA 15236-3812

  
• 

  Ron Lewis Alfa Romeo/Pre-Owned Cranberry

  20839 Route 19 Cranberry Twp, PA 16066-6012

  
• 

  Ron Lewis Kia Beaver Falls

  301 7th Ave Beaver Falls, PA 15010-4712

  
• 

  Ron Lewis Ford Beaver Falls

  300 9th Ave Beaver Falls, PA 15010-4711

  
• 

  Ron Lewis Chrysler Dodge Jeep Ram Waynesburg

  1625 E High St Waynesburg, PA 15370-9563

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** Ecosport from *** Lewis in June 2024. I put 2700 miles on the motor. On January 27th on the way to my doctors the car quit running. I had AAA tow it to *** Lewis, they told me to take it to a **** dealer. The **** dealer looked at it and found that the oil filter was missing causing the engine to freeze. Upon telling the service manager at *** lewis the problem and that they were the last people to work on the car ,they are refusing to fix the problem. I have pictures and an email they sent the **** dealer about this situation, if you have a phone number that i can message with i can send them to you. I am not to computer savvy,if you have any questions please feel free to call me. Thank you

  Business Response

  Date: 02/24/2025

  To whom it may concern,
  
  
   This vehicle has been driven 2757 miles over 7 months since the oil was changed during our used car reconditioning process. See attached ro 99650.
  
  
   There is no way possible the vehicle would have gone that many miles without incident only have the oil filter suddenly vibrate all the way off and cause the engine to lock up. 
  
  
   You can even see the gasket contact ring on the filter adapter.
  
  
    Had the filter not been properly tightened when installed, there is no possible way for the filter to have rotated the entire course of the mounting threads without leaking enough oil that would cause the engine to lock up.
  
  
    Again, this would have happened long before traveling 2757 miles over 7 months. 
  
  
   We verified the filter used during the reconditioning process is the correct application for this vehicle. 
  
  
   Based on the information provided to us, someone had to remove the filter / ran the engine without oil either intentionally or unintentionally.
  
  
    If the customer suspects vandalism as a possibility we suggest he contacts his insurance company.
  
  
  
  
  
  
  
  
  We Want Your Keys! Were buying used vehicles at all *** Lewis Automotive locations -- Call us for your free appraisal!
  
  
  
  
  
  
  
  Sincerely,
  
  Art *******
  
  Service Director
  *** Lewis Chrysler Dodge Jeep Ram FIAT Cranberry
  *** Lewis Alfa ***** Cranberry
  *** Lewis Pre-Owned Cranberry
  Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills
  Ron Lewis Chrysler Dodge Jeep Ram Waynesburg
  
  
  

  Customer Answer

  Date: 02/25/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  

  *** Lewis auto your statement of not lasting 2700 miles is false, Ive talked to several mechanics and it is still possible it could last that long. Your has insurance and since the responsibility for the damage is your fault, turn it into your insurance. Vandalism is a stab in the dark, and I didnt take the filter off, I really liked that little car. Please take responsibility for your mistake and fix my car.

  Regards,

  
  **** ********

  Business Response

  Date: 03/04/2025

  To whom it may concern,
  
  
    This is in response to the additional concerns in regards to complaint ID ********.
  
  
   We stand behind our initial stance that had the filter not been properly installed at the time of service there would have been signs of oil leakage, engine noise, warning lights, etc. which left unchecked would have led to engine damage long before traveling over 2700 miles and ending with the filter "falling off".  
  
  
  
  
  
  
  We Want Your Keys! Were buying used vehicles at all *** Lewis Automotive locations -- Call us for your free appraisal!
  
  
  
  
  
  
  
  Sincerely,
  
  Art *******
  
  Service Director
  *** Lewis Chrysler Dodge Jeep Ram FIAT Cranberry
  *** Lewis Alfa ***** Cranberry
  *** Lewis Pre-Owned Cranberry
  Ron Lewis Chrysler Dodge Jeep Ram Pleasant Hills
  Ron Lewis Chrysler Dodge Jeep Ram Waynesburg
  
  
  

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started working a car deal with *** Lewis Chrysler Dodge Jeep Ram in *********, ************. I submitted a lead on November 25th, 2024 and **** ****** the sales *** reached out introducing himself on November 26th 2024. As I am working the deal to my standards, we finally agreed on an out the door price. Although, I have documentation of **** agreeing for the deal $200 less, I did not want to make a big deal of it because **** then said that they increased the online price the very next day but would honor the deal they have with me. **** does not know that I am in the car business and I typically like to keep a low profile because conversations can become weird. The biggest hold up the next couple days was their out of state process. They will not accept a certified check of any kind, it had to be a wire transfer. Mind you, I am working this deal completely out of state in ********. Wiring this group 28k will be foolish. He checked with his manager to see if an exception can be made and the manager said no. I reluctantly gave them my credit information as a way to secure a loan with their banks. Although I was already approved with my lender, this was the only way they will accept commitment. Once they ran my credit on november 27th 2024. The first thing **** asked was why havent I purchased a similar car on auction. He simply asked that because he saw on my credit ***ort that I was in the business. From that point on I can see the conversation shifting. I told them to send it to ******** only and they said that *** is requiring $2700 down. The very next day the 28th I told them that I would do the deal at that. I asked a couple times if he can send me numbers with that callback, it never happened. I then ask are we good and ***lied saying yes we are good. I sent him my drivers license as well as insurance. He was suppose to take my credit card info next but became busy. December 2nd 2024 he texted me saying his manager went a different direction. Racism

  Business Response

  Date: 12/05/2024

  We reached out to *** ****** today around 5:15 to see if there was a way to finish his transaction on this Grand Cherokee.  While working through the particulars and logistics *** ****** revealed that he was not purchasing the vehicle for himself but for another individual. Unfortunately, upon receiving this information this transaction would now fit the definition of a straw purchase.   When he volunteered this information, it made us unable to proceed with the transaction as it would result in a violation of our dealer agreement with our financial institutions that we partner with.  
  All communications prior to this call with *** ****** were made in an effort to safeguard the dealer, as well as our customers, against potential identity theft.  It has been a standing policy that out of state deliveries, particularly those were a customer is unable or unwilling to come to the physical dealership to take delivery of the vehicle have extra levels of scrutiny to protect the dealer against fraud.  This includes making sure that all cash transactions are bank funds are received via wire transfer. 
  

  *** ****

  General Manager
  

  Customer Answer

  Date: 12/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  *** indeed had a sales manager reach out to go over the situation at hand. What the sales manager fail to realize is how he was coming across towards the other party(myself) he was indicating that there were several red flags within the process and when I asked him to be more detailed with the statement he brushed it off repeatedly. There were no effort from the dealership to resolve the manner in fact they made it worse by falsely misjudging my character. Not only did the dealership have my full credit report which passed the ofac testing, they decided to not sell me the vehicle based on my ethnicity. As soon as I sent the dealership a copy of my license, they divided to ignore me for the rest of the day. They let me know the following Monday that theyre going a  direction after we already agreed to the deal and the only thing remaining was to receive a phone call to collect down payment as the deposit. I told the sales manager that my intent was to buy a vehicle with them. They even questioned the reason why I wanted to give them the business despite working in the industry. It seems as if they never wanted to fulfill their end of the bargain/commitment. The sales manager used the straw meaning very loosely as a at to cover their tracks. The vehicle was not a straw purchase. The vehicle was going under my name & my name only because I am the primary driver. I mention to the sales manager that a times, my girlfriend will drive the vehicle. However, he used that statement as a way to manipulate the true definition of a straw purchase. I buy many cars despite being in the industry because at the end of the day I am a consumer & should be respected as one. This dealership *** Lewis CDJR are an example of a racist group. As I mentioned conversations became awkward as soon as they found out what I do for a living. Just to follow that up by completely dismissing me after finding out Im African American. Discrimination at its finest. 
  
  Regards,
  
  ******* ******

  Business Response

  Date: 12/11/2024

  Dear Ms. *****
  
  In response to the BBB complaint submitted by Mr. ******* ******(ID *********:

  
  As a franchised new car dealer in the **************************** we are obligated to operate not only within the boundaries of the laws written, our dealer agreement with the financial institutions, but also to protect ourselves and our financial partners from fraud and loss. We have internal policies in place to eliminate, as best we can, the likelihood of fraudulent activity to cause monetary damages to us and the financial institutions that we do business with. When we have an out of state client from three states away that wants to purchase an ordinary vehicle that is readily available in every market across the country, we must do our due diligence and discovery as to why this vehicle and why this dealership. Through the discovery process we uncovered that Mr. ****** claims to work at a Chevrolet dealership which also owns a Chrysler, Dodge, Jeep, Ram dealership as well. Surely you would agree that if the dealer group that he works for sells the same vehicles that we offer, and that there is nothing special about the vehicle that he is trying to purchase, and that he would not purchase from his own group sounds a little suspect. Originally Mr. ****** wanted to secure his own financing for this purchase and arrange his own transportation to which we had no issue. We do this all the time however; we do require wire transfer of funds before sending paperwork. We also send the paperwork to a notary closest to the client and that the client goes there to sign in front of the notary to ensure they are who they say they are. The notary then returns the paperwork to us. Once we have the paperwork and funding, we release the vehicle to the client and they can arrange transportation. Mr. ****** claimed that his financial institution was unable to perform a wire transfer and subsequently agreed to finance through the dealership for simplicity. We supplied him with a secure link to provide the information needed to secure financing and proceeded through that process which he did complete. When our management team reached out to Mr. ****** to discuss the terms and next steps it was discovered that he was attempting to obtain financing of a motor vehicle for his girlfriend who was not involved in the financing or title of the vehicle which in fact is considered a straw purchase whereas one person being financially responsible for anothers vehicle. He admitted to not purchasing for his personal use, which is a stipulation of the lending institution and would have legal and monetary ramifications to our dealership if otherwise discovered. At that point, to protect all involved, a decision was made not to proceed with the deal. At no point was a decision based on the ethnicity, color, or discriminatory in any way. In fact, I knew nothing more than the situation and his name. I find it extremely offensive and defamatory that Mr. ****** would paint this dealership as a racist group when 33% of our sales team is black, and we serve everyone in our community and abroad without regard to race, color, creed, or religion. The Ron Lewis Automotive Group has been serving our communities and all who live in them for more than forty-five years which should stand as a testament to our values. I hope that this explanation provides you with all that you need to resolve this complaint. I am always available by phone at ************ should you have any lingering questions.
  
  Regards,

   

  *** ****
  

  Customer Answer

  Date: 12/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Goodmorning,

          I am disappointed by the false allegations Mr. *** is claiming to make to minimize the situation as a whole. I would like to first address that he is blatantly lying about my dealer group having a Chrysler dodge jeep ram franchise. My dealer group only has ************* & Chevrolet. As I mentioned in previous emails, I am a consumer at the end of the day no matter where I work. As I already had financing set up to make the process easy. *** Lewis as a dealership had a policy to only accept wire transfer which no credit union or major bank (***************) will do. I suggested to the team that they will ONLY send a certified check in the mail and I suggested that they verify funds prior to us moving forward. *** Lewis group still decided to decline that service despite me making accommodations. The biggest issue became when I submitted my credit information over to *** Lewis to secure financing through their own partner lenders. That is one the dealership found out I am in the business which made the rest of the conversations quite awkward. On Friday 29th at 8:45 am The salesman first response that very morning was exactly this Good morning *******, hope the holiday was good for you. Just curious, you could probably go to the auction and have your pick of vehicles. Mind if I ask why ours? If I have a Chrysler/jeep dealership why would you mention the auction? Like I mentioned that is a lie from Mr. **** I simply replied to the salesman saying that his vehicle is certified. Which is a huge benefit to buying a used car because of the in depth inspection and warranty. 
  

  I would like ****** to provide proof of all accused allegations to the extinct of the phone conversation I had with the sales manager. I have provided countless amount of evidence pertaining to the conversation on how I treated as a consumer. I in fact said within the phone call that the vehicle will be for me and my girlfriend, me being the primary driver which is why Im buying it. And I even gave an example of business practices and scenarios that the dealer mightve ran into and again the sales manager minimize it to bluff his point. 
  

  like I mentioned several times, this is far from how I treat any customer no matter what profession they are in. They decided to not sell me a car that was for sale when they found out what profession I was in as well as my ethnicity. And to make matters worse, they never provided a legitimate reason on why they are going a different direction. This is by far the worse experience I have had at a dealership and I am dishearten of the use of discrimination to not sell a vehicle to a consumer. Please provide substantial evidence to your claims Mr **** This is a serious manner please do not make false allegations to shade your dealership in a good light. 

  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:09/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our check engine light came on and the A/C stopped working at the end of April 2024. We made initial appt online to bring vehicle in, to be called to be informed that we couldn't book this appointment online, we rebooked appt to have check engine light/ and air conditioning evaluated. We were told that the compressor needed replaced and it was on back order. It took several weeks and multiple phone calls to be told it was on backorder. Finally, we called and were told our vehicle could be repaired end of JULY. After the car was there all day, we called and found out the NEW compressor was cracked and a new one would need to be ordered, which is on backorder with no date to be shipped. Finally, our Jeep broke down on the side of the road on August 16th and needed towed to the dealership. We had been told previously, we could drive the vehicle with the check engine light on which we felt uncomfortable with. This vehicle had no air condition the entire summer. We pay monthly for this vehicle for our teen driver. It was not safe for her to drive. We had to rent vehicles to accommodate our household. We could not drive this vehicle any distance outside of our local area for fear of it breaking down. It is a reasonable expectation for consumers that purchase a vehicle and make monthly payments on a car that the car be safe to drive. It is also a reasonable expectation that the dealership have the means to properly maintain and repair the product in a reasonable timeframe. This dealership has failed to do so, and as a result we have lost faith and trust in the product. We have had no communication from the dealer, unless we initiate it, to update on the status "it could be a week or a month" to repair the now new issue with the battery. IT IS UNACCEPTABLE business practice. We want the vehicle purchased back from use from Jeep, and additionally reimbursed for all the payments we've made while the vehicle has been in substandard working order along with rental car fees.

  Business Response

  Date: 09/10/2024

  To whom it may concern,
  This is a response to a letter from the BBB concerning a 2021 Jeep Wrangler belonging to ******* **********
  We do not dispute that there was an issue with the A/C on this vehicle earlier this year.
  Unfortunately, Auto Dealerships have fallen prey to the same supply chain issues as just about every other business since the pandemic.
   It was unfortunate as well that once we did receive the A/C repair part that it was damaged inside the box. Since the box did not show any external damage, we had no reason to suspect an issue.
  When the vehicle was towed in and deemed inoperable a loaner vehicle was provided at no charge to the customer.
  The customer still has the loaner vehicle provided at no charge by Ron Lewis CDJR FIAT Cranberry while our service department works with the STAR Hotline from *********** **** * ********** to assist with diagnosing and repairing the charging / vehicle shut down issue.
  We do empathize with the customer, and are making every attempt to repair the vehicle as quickly as possible.
  Ron Lewis CDJR FIAT does not have the authority to approve a buy back of a vehicle by the manufacturer, only to repair a vehicle within the provisions of the manufacturers warranty.

  Customer Answer

  Date: 09/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******* *********

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The dealership shop charged me $275 for a diagnostic on a wiring issue and the result was " we think" the issue is above the DEF tank and it would be even more money to tank down and they "think" its above there. but they weren't sure. I took the truck home and tested with a power probe ECT2000 and found that the damaged wire was back by the spare tire which was easily accessible and easy to repair. I am not sure if this was deceptive or incompetence but I shouldn't have to pay a dealership a diag fee only to go home and still have to do it myself. It took me " shadetree mechanic 20 min to find and fix an issues that I was charged $275 and they still couldn't find.

  Business Response

  Date: 03/14/2024

  To whom it may concern,
  
   This letter is in response to a complaint filed by ******* ****, concerning the 2.0-hour diagnostic fee charged while diagnosing the customers concern of the back up sensors / warning not operating properly. The customer felt the wiring issue was related to an insurance claim related to his backing into a tree.
   As you will see by the attached repair order and supporting photographs there was a previous repair attempt made to the existing chassis wiring harness as well as wiring rubbed through under the driver’s seat. Issues exist by the spare tire area as well as the Left Front wheel well area.  
   The customer spent about 30-40 additional minutes speaking with our certified technician who explained in detail as to what and where the issue was on the vehicle.
   Since the repairs needed were not related to the accident and there would be an out-of-pocket expense to repair the issue, the customer elected to stop any further work on the truck at our facility.
    The time spent tracing the wiring circuits and time our technician spent with the customer in person was greater than the 2.0 hour billed to the customer at our $130.00 per hour labor rate.
   Based on the information available to us and the detailed documentation we have provided we respectfully decline the request for a refund. 
  
   Sincerely,
  
  
  
  Art H******
  Service Director
  Ron Lewis Automotive Group

• Initial Complaint

  Date:02/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my sister1999 Lexus ES300 for the annual inspections at Ron Lewis Chrysler jeep ,i was informed the car would not pass the inspection due to it needing a brake job and wipers that would cost over $400 i then informed the service writer i would have the job done and bring the vehicle back when the job was completed so a few days later i replaced the brakes which i might add did not need to be replaced at that time but i replaced the brake rotors and pads and took the vehicle back to be inspected at which time they took the wheels off to inspect the brakes i was then given the vehicle and left the dealership a few days later i noticed one of my lug nuts on the passenger front was missing after closer inspection it was not just the lug nut that was missing the entire stud was broken off. in my experience being involves in the automotive business for over 30 years this is mostly caused by impact guns and inexperience mechanic. I then lodged my complaint to the service manager he said they never took that wheel off which was a lie and was not liable for the damages, When the vehicle entered the shop all lug nuts was on the vehicle and properly fastened shortly after leaving the shop the log was completely busted off . if you have any further questions please contact me at *** *** **** 

  Business Response

  Date: 03/05/2024

  To whom it may concern,
  
  In response to the complaint filed by ***** ***** concerning a broken right front wheel stud on a 1999 Lexus ES300 that was brought to our shop for a re-inspection.
  
  As you will see by the attached Vehicle Inspection Report / Work Order dated 1/29/2024 the left front wheel was pulled along with the right rear wheel. It was not necessary and we did not remove the right front wheel.
  
  As the customer stated, the stud and nut was on the vehicle when it came in for re inspection. Again, we did not remove that wheel for re inspection.
  
  We have no control on what transpired with the vehicle after it left our facility.
  
  Since the vehicle has almost 300,000 miles of daily wear and tear there will be components that will fail without warning due to fatigue.
  
  We did offer to split the cost of the repair with the client as a good will gesture. The customer declined and shouted a few obscenities. The customer was then asked to leave.
  
  Unfortunately, based on the facts, we cannot accept responsibility for the issue with the wheel stud on the left front wheel.
  
  Sincerely,
  
  Art H******
  Service Director
  Ron Lewis Automotive Group

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** *****

• Initial Complaint

  Date:01/29/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a lease ending & returned to dealership we purchased it from. They said they needed to do a lease end inspection to make sure truck was in line with lease buy out number. After inspecting it, they said the numbers matched to what Ally said was buy out. Asked If we wanted to certify it for $800. We decided against it as we told them we had NO intention of keeping the truck with that high of a payment and would be trading it in by the weekend. The salesman Mark G. took us all around the lot showing us different vehicles, trying to get us to buy something there. There was nothing we wanted for the prices they quoted. Told Mark we just wanted to buy our truck and start looking elsewhere for something else. He then sent us to F&I guy who was in hurry cause it was his “early day” & had to email us the paperwork cause he didn’t have time for it to print. After we got the paperwork, I realized the price of the truck was higher than lease pay off we agreed upon. I called and they told me it was for the certification process. I told them we said we didn’t want it certified, that we had no intention of keeping the truck. Why would we pay to certify something we were going to be getting rid of in a couple days? (& I didn’t get ANY paperwork proving it was indeed certified. Only paper I got showed there was $0 due that day) he said I was welcome to contact his lawyers and have ignored any further correspondence from me.

  Business Response

  Date: 01/31/2024

  In response to the complaint filed against Ron Lewis Automotive by **** ********* 
  On November 29,2020 Mr. and **** ******** entered into a lease agreement of a Ram truck for 36 months through Ally Financial from our Cranberry location. They returned to the dealership on November 1, 2023 to investigate leasing a new truck but the payments were higher and not agreeable so they decided that they would purchase their current lease and own it. Because lease payments are higher now than in 2020 it is not uncommon for customers to buy their current vehicle from the lessor to keep a lower payment. 
  When discussing their options, Mr. and **** ******** were informed that they could buy the vehicle as a certified pre-owned vehicle, for an all-inclusive charge of $1,450, which would include the service check, certified pre-owned inspection, and give them powertrain warranty coverage for 7 years or 100,000 miles on the odometer from the original in-service date of 10/29/2020. They were presented the breakdown of the numbers and agreed that they found value in the additional coverage of certification and would purchase it as a certified pre-owned vehicle. 
  We require that every vehicle sold through the dealership be checked by our factory trained technicians to ensure that the vehicle is roadworthy, passes state inspection, and free of any issues that could cause potential harm to the purchaser. Certification is a more in-depth inspection of the vehicle and must be performed to factory specifications before the vehicle can be qualified as a certified vehicle. 
  The truck was then sent to the service department and a certified inspection was performed as requested by *** *** **** *********  *** ***** ******* ********* *** *** ****** *** **** **** *** ******* ** ******* 
  About two weeks later we received a call from **** ******** about the sale demanding a refund for the certification. She stated that they were not told of certification nor did they want to purchase the truck as certified pre-owned. When asked why they wanted to be refunded, she stated that they traded the truck at another dealer. At no time during the purchase was there any mention of trading the vehicle elsewhere. If a lessee comes to the dealership and wants to buy their vehicle just to trade it in at another dealership, we would advise them to purchase it directly from the lessor and save themselves the inspections and fees which is what we would have said to the ********* had they mentioned that was their intent. 
  I have included all documentation for your review. 
  At Ron Lewis Chrysler Dodge Jeep and Ram we are always one hundred percent transparent and explain all options to every guest and let them make the decision as to how they want to move forward without pressure. We present the options and let the customer decide how to spend their money. 

  Customer Answer

  Date: 01/31/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They are lying! I hope they recorded the entire process and if so, I indulge them to review it. We ABSOLUTELY made it known we would NOT be keeping that truck. Husband’s exact words were “it’ll be gone by the weekend” (& it was!) And even if we agreed to certify it (which we did not) Mark quoted us $800. They keep providing this checklist like it’s proof of certification. That was the checklist to check that the truck was sound, in good shape, mileage was in parameter of lease and that there was no damage. They took the keys and checked it the second we got there so they knew if they needed to tack on money to lease for damage etc. Came back and said truck was beautiful and lease number would be the number quoted by Ally. They also wouldn’t give us the keys back when he told us payment, we said no. We were going to think about it and Mark said we couldn’t take truck, that he would have to drive us home! We got there around 1:30pm and didn’t leave till 5:30. They just kept screwing around. When we didn’t want to trade it in or buy another vehicle from them, they still found a way to make some money for themselves. The lease but out was $46,000 & change. On the paper the upped the price of truck to $48,000+. With no documentation of where that money went. When I called he said it was for certification but I stressed again to him (&they know it) that we didn’t approve certifying it!!! 
  
  Regards,
  
  **** ********

• Initial Complaint

  Date:09/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After using Ron Lewis Ford of Beaver Falls (Now purchased by Dielh Kia of Beaver, I believe) for a repait on a Ford vehicle which was overwhelmingly unsatisfactory. I sold my vehicle and moved on. Since using the dealership for that poor repair service. I requested to be removed from all of their communication months ago. Since then, I have repeatedly removed myself from all communication lists (unsubscribing and emailing requesting to be removed from their lists and all communication) and I yet I am still receiving letters and emails requesting I buy from them. The email dated Sept 19 2023 contains information that I also received in the mail a few days prior via USPS

  Business Response

  Date: 09/20/2023

  Ron Lewis Ford Kia was bought by Diehl Ford Kia.  Please reach out to Diehl Ford Kia for this concern.  They are the company that will need to remove you from their lists.

   

  Thank you!
  

   

   

• Initial Complaint

  Date:09/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My alternator died on me while driving I called tripple a who came out ran a test and jump started my car they towed it to Ron Lewis located at 600 clairton Blvd i payed them to install a new alternator I purchased during them doing that they did it wrong and shorted out my pcm So I payed then for the labor on the alternator picked car up and it died again they claim my alternator going bad as the reason when they fired my cumputer I went back to them again bought a battery pcm and wire connectors and during that second job they blew out my car head lights and they claimed I did it and refused to fix them I payed them$ 2,470 dollers the next day I took my car to Monroe muffler and the mechanic put a new battery in my car installed head lights I asked the shop to correct the mistake they made they took no liability and refused to refund me on a bad battery that wasent compatible for my car I’ve been to pep boys three rivers chrsler and Jeep and Nouthin was wrong with my head lights or pcm till they touched it and the won’t fix it and I’ve had to pay for them making mistakes they called police on me and got me banned from the dealer ship they want provided corporate information or anything and I’m 32 hundred in repairs for them installing a alternator incorrectly and they refused to tell me what’s wrong with my car please help

  Business Response

  Date: 09/24/2023

  This letter is in response to a complaint filed by ****** ****** concerning repairs to a 2013 Chrysler 200.
  On 6/29/2023 the vehicle was brought to our dealership with a customer concern of the vehicle dying out while driving. We performed a preliminary diagnostic test which found the alternator was not charging. The customer provided his own alternator for us to install. After its installation we performed a post test of the charging system and found that the system was now overcharging. The vehicles charge / voltage regulator is built into the powertrain control module / pcm / engine computer and was determined to have failed. We advised the customer of our findings and provided an estimate of repairs.
  We advised the customer not to operate the vehicle because of the overcharging condition to prevent further damage to the electrical system, particularly the battery and alternator he just had installed. See note on attached repair order *****. The customer elected to drive his vehicle.
  On 9/5/2023 the customer returned. After performing an initial diagnostic test, it was found that the battery and alternator was damaged due to the overcharging condition and in fact now parts of the engine wiring harness / electrical connectors were melted due to the high voltage condition and other 12-volt electrical components such as the headlight bulbs and electronics inside the radio have been damaged. The customer approved the repair of the charging system components only, the battery, pcm and alternator. See note on attached repair order ******
  While we empathize with *** ****** in regards to the issues he experienced with his 2013 Chrysler 200 with over 102000 miles, we do not accept responsibility for the failure of these components, especially since he elected to drive his vehicle when we warned him of the consequence.
  Attached is the battery part number application as specified by Chrysler. It clearly shows the applicable part number of ********** as the proper fitment (item number 10).
  The Chrysler parts that were installed are covered under the manufacturer’s warranty for 2 years from the time of purchase at any authorized Chrysler Dealership.
  Due to *** ******* aggressive and threating actions exhibited towards our staff we suggest he take his business to another authorized Chrysler Dealership, possible Three Rivers since he stated in his complaint, he has a relationship there.

  Customer Answer

  Date: 09/26/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Look at the repair it states nouthing on my head lights where damaged nore did they disclose that my tail lights and hi beams where also damaged they never diagnosed anything all they did was buy parts and went off my first repair and blamed me for everything all I did was pick my car up and it broke down all I had was a failed alternator and they fried my pcm doing so then when I called and mad a complaint they called police got me banned from coming to the dealership after taking almost 3 000 dollers from me please note they also yelled at me and refused to give me a refund for a battery they sold me please note my tail lights or out and my head lights and none of that was brought to my awareness and they don’t know what’s wrong with it cuz they never diagnosed the head lights or tail lights stay away from this dealer they mess your car up they goin us the favorite line this part shorted out that part please also note no other dealer worked on my car but Ron Lewis thank u but I got robbed and disrespected 
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  ****** ******

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services to my vehicle was supposed to be completed July 10, 2023. when the part was received by the dealer Ron Lewis I received a call Wednesday July 12, 2023 stating it should be done by today July 14, 2023 I received a call today July 14, 2023 stating the car would be completed by the middle of next week. I contacted Chrysler and filed a complaint with them. I called service Representative named Frank and told him I filed a corporate complaint, He told me there is nothing corporate can do and if I was unhappy they could put the car back together and I could go and pick it up. They have had the car since the end of June 2023. I understand they had to wait for the part however once the part was received I was promised it would be fixed (evap needed replaced) I was not given the option for a courtesy car and my wife has not had her vehicle since then,

  Customer Answer

  Date: 07/17/2023

  From: ***** ******* ***************************
  Date: Sat, Jul 15, 2023 at 2:29 PM
  Subject: Re: You have a new message from the BBB serving Western Pennsylvania regarding complaint **********
  To: Better Business Bureau <[email protected]>
  
  
  
  This issue has been resolved by the dealership 
  
  Feel free to contact me with any questions 
  
  Thank you
  
  ******* ******* 

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle is burning oil. I have repeatedly went there. They put me through their process each time. I first have to drive 1000 miles and they put tamper proofing on the oil so it cannot be checked. After 1000 miles I have to return. They see how much oil it burned. Then make me do the same thing a second time. If it burnt oil both test which it always has then they say next step is combustion chamber cleaning. This is the step before they have to replace my motor. Which is under warranty. After that third step they say it stops burning oil. I have continuously checked After going through this each time with them and they have lied it has never stopped burning oil. I am at the point of burning a quart of oil a week currently. Last week my car started misfiring. Went to the mechanic to be told my engine is filled with oil and so are my spark plugs and that it's only a matter of time until the engine goes. It's burning oil and needs replaced as it should have been over a year ago the first time I went through this process with Ron Lewis kia. The customer service there is horrible they do not respond to messages and talk to you like trash when you are there if they did what they were supposed to I could get over that. They are dishonest and do not care and do not do their jobs or right by their customers. I went there last Saturday after leaving the mechanics to address this yet again. Only to have the guy working completely disregard me tell me I can't help you I only deal with ford's. I said well get the person who deals with kia to be told it was only him and that no one there could assist me I would need to come back. I have 2x now reached out to them this week via Google message. Which I have in the past done and have received a response. Not this time I have been ignored both attempts this week to reach them. My motor needs replaced. It is under warranty it feels like they are trying to prolong this until the warranty is up I am having to put a quart of oilaweek

  Business Response

  Date: 06/21/2023

  To whom it may concern,
  
  This letter is in response to a complaint filed by **** *******, concerning a 2017 KIA Sorento.
  KIA Motors has very specific test procedures to follow when performing tests for an oil consumption concern.
  Attached is a snapshot of the procedure we are required to follow according to KIA Motors before the Tech Hotline will approve any warranty repairs.
  We have attached copies of the client’s repair visits with our test results as well for review.
  To obtain approval to replace an engine under KIA Warranty the tests must be performed to the letter and the results must meet the criteria for replacement approval.
  While we empathize with the client, we do not have the authority to replace an engine under warranty without prior approval from KIA Motors.
  The client should seek out another KIA Dealer for a second opinion if not satisfied with our findings.
  Any further questions concerning KIA Warranty should be directed to KIA Consumer Affairs at 1-800-333-4KIA.
  
  Sincerely,
  
  
  
  Art H******
  Service Director
  Ron Lewis KIA
  ************

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  I have followed the protocol time after time and they have lied each time when I reach the step before they need to replace my motor they have repeatedly lied and said it stopped burning oil. It has never stopped burning oil. This place is full of dishonest people who don't want bothered with warranty work because it makes them no money. It is still their job and responsibility. My engine is going to blow up. I am burning a quart of oil a week. I have spark plugs in my possession my mechanic gave me and confirmed and showed me an engine filled with oil. I was told it's only a matter of time. It is burning oil so badly and my motor needs replaced! Now!
  
  Regards,
  
  **** *******