Reviews

This profile includes reviews for AAA East Central's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AAA East Central

  5900 Baum Blvd Pittsburgh, PA 15206-3803

  
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  AAA East Central

  4430 Buffalo Rd Erie, PA 16510-2203

  
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  AAA East Central

  1169 Wayne Ave Indiana, PA 15701-3549

  
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  AAA East Central

  1375 Bucktail Rd Bucktail Village Saint Marys, PA 15857-3265

  
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  AAA East Central

  538 Smithfield St Pittsburgh, PA 15222-2215

  

Review Details

• Review fromDarcy T

  Date: 01/08/2025

  1 star

  Darcy T

  Date: 01/08/2025

  I called to get a flat tire changed and was told they didn't have anyone available. This lasted more than 2 days on the 3rd day my disabled husband changed it and when I called to complain they had the nerve to say i.canceled the request twice . After 20 years membership ni would not recommend them un reliable to say the least

  AAA East Central

  Date: 01/17/2025

  We extend our sincerest apologies to the members for the issues that they encountered. On January 6, 2025, Mrs. ** contacted AAA roadside assistance requesting a tire change for her vehicle located at her residence. Despite contacting several independent contractors, *** was unable to provide service due to the road conditions/inclement weather. The member was contacted and advised. Mrs. ** agreed to call back when conditions improved. Mr. ** contacted AAA roadside assistance on January 7, 2025. Unfortunately, *** was unable again to provide service due to the road conditions/inclement weather in the area. The member was contacted and advised.On January 8, 2025, Mrs. ** cancelled her AAA membership due to the lack of service.Upon receiving the BBB review, Mrs. ** concerns were escalated to AAA East Centrals management team to be investigated. A thorough review of the members service calls was conducted. Per our independent contract stations, the road conditions in the vicinity were subpar to safely provide service, even using a four-wheel drive truck. Photos of the road conditions were forwarded to support the independent contract stations decision. We regret that service was unable to be provided to the members residence and the inconvenience caused. On January 16, 2025, a representative of AAA East Centrals *************************** contacted the member to apologize and advised Mrs. ** that her concerns were properly investigated and addressed. An offer to reinstate the cancelled membership and provide a complimentary renewal for the upcoming membership year was accepted by Mrs. ** The current membership has been reinstated, and the complimentary membership renewal will be applied to the upcoming membership year, effective March 31, 2025.

• Review fromCorey B

  Date: 08/23/2024

  1 star
  So I was leaving the ******************* gas station on ******************** that was by my house on 08/17/2024 As I'm driving to the exit a AAA tow truck backed into the right side of my car. It happened so fast and I panicked and stopped and was beeping my horn multiple times to warn the Tow Truck Driver that someone is behind him, He was not paying attention or didn't hear my horn beeping for some reason and just kept backing up and pierced the right side of my car, to where I cant even really drive it now due to the damage, The way how this driver handled the situation was so unprofessional and terrible, I gave the driver all of my information even tho he backed up into me, and tried to say I was in the parking lot of the gas station when I wasn't I was exiting and if he was trying to park he was way too far out from the parking spots to even tell if that was the case. But for this guy not to give me any of his information. drivers license and **********************, but just hands me a business card to an auto body shop called ******* ************* Repair and told me to take my car to that shop and talk to the boss to figure things out like its was my fault he wasn't paying attention while backing up in a service vehicle is insane to me, I tried to explain to the man that he wasn't paying attention and I beeped my horn multiple times and you still backed up into me , he got nasty with me and was saying I'm not gonna argue with you and told me not to file a claim with insurance because its my fault anyway. It was just mind blowing that this man was this rude, So AAA these are the kind of people you contract to drive your vehicles? Would if it wasn't my car that your driver backed into and was a person...then what?? Its the persons fault?? I just feel when you are operating service vehicles you have to be very careful when driving. In general be careful driving period!. But now im fighting with there insurance for a pending liability which is crazy. So I will be taking legal action

• Review fromTammy B

  Date: 07/06/2024

  1 star

  Tammy B

  Date: 07/06/2024

  **************** Poorly ran. Lost a loyal customer today. Called to get a tow gave all info asked for. An hour later the tow truck driver arrived and left without even talking to me. Called triple a back spent thirty minutes on the phone being transferred to 6 different agents in 6 incorrect areas finally I get ahold of the correct agent just to be informed they do not know why they thought they needed more information and had canceled my tow but theyd reschedule it . Long story short thanks to aaa not knowing how to do their jobs 3 hours into my ordeal I FINALLY got towed . Next time Ill just call my neighbor and have him pull me home and I am not renewing my membership waste of money infuriating

  AAA East Central

  Date: 07/23/2024

  Thank you for the opportunity to research our members concerns with their service. We extend our sincere apologies for the issues that they experienced. Below is a summary of the service experience and resolution offered. On July 6, 2024, Mr. ***** (the associate on Ms. *****s membership) contacted AAA roadside assistance requesting a tow for his 2006 Chrysler PT Cruiser. The original call was placed at 4:09 p.m. and our independent contract station driver arrived on location at 6:15 p.m. Ms. *****s concerns regarding the service experience were escalated to our field manager to be investigated. Per his review, there were two service calls placed by the members each with different breakdown addresses and contact numbers. Our call counselor phoned the member to clarify and obtain the correct breakdown location; however, the member did not answer, and a voicemail was left to return our call. This led to the delay in service. The member called at 5:19 p.m. and verified the correct address of the vehicles location. At 5:24 p.m., the independent contract station advised a 30-minute arrival. Unfortunately, the driver did not arrive until 6:15 p.m. We apologize to the members for the delay in arrival. The service call was completed at 7:41 p.m. after the 54-mile tow to the member's requested destination. Our AAA field manager has been advised of the delay in service and has reviewed and addressed this with the independent contact station.On July 11, 2024, a representative of our Member ******************** attempted to contact Ms. ***** by phone but reached her voicemail, and a message was left. A follow-up email was sent to the member on July 12, 2024, to also extend our apologies, and advised that the service records have been adjusted to not count this service call towards Mr. *****s annual roadside assistance allotment for this current membership year.

• Review fromJamal54

  Date: 05/09/2024

  1 star
  This place is terrible they leave me waiting forever and they act like they dont wanna help me even though I have everything in order to be serviced. And their security guard along with every other employee in here is watching me and taking pictures while laughing and threatening me, making me not feel safe to be in here. Super unprofessional and dangerous for a walk in customer like me ????????????

• Review fromAngela F

  Date: 04/23/2024

  1 star

  Angela F

  Date: 04/23/2024

  After having a large tree fall onto my house during a storm I contacted *** and they sent out an inspector. While waiting on their report I also contacted multiple contractors for estimates. The *** inspector they sent out showed up in a little car and no ladder. Said he would be about 10 min. He took 5 min and left. *** agent tells me he didn't find any damage. Contractors found 3 large holes in the roof, shingles ripped off,siding, and gutters were ripped down. Then it rained. Started leaking inside.Called, told it would be a new claim (interior). Charge me another deductible on an existing claim. Sure it's Illegal in the *************? Now sending out the inspector that "found no damage" the first time even after I requested someone else or even his supervisor to come out instead. How much is this guy getting paid by *** to say he didn't see anything? Once I started asking questions *** will not return my calls or emails. I have been slowly moving up the chain of command. I am at the manager level now and still no response. I will have to get an attorney and will cost me even more money just to get my home fixed from a natural disaster. I have plenty of Proof! I just can't believe after being a loyal customer for years that *** would treat people like this. I thought they were a reputable company. They are no better than the others that take advantage of the very people that pay their salaries. We are your customers not the other way around ***!!

  AAA East Central

  Date: 04/29/2024

  Thank you for the opportunity to research the members concern with their homeowner loss claim. We extend our sincere apologies to the member for the issues that they encountered. Our AAA Claims team manager, ***********************, has been in communication with the member daily. The members property has been reinspected with an approved contractor. The final estimate is expected in the next few days. Once the estimate is received, ************** will contact the member to review and will issue payment for damages. ************** will continue to monitor the claim until a resolution is reached.

• Review fromAlexander P

  Date: 06/23/2023

  1 star
  I called AAA at 6:30pm asking for towing services, and I was told it would be 45min and that the tow company would reach out to me. 40min later, no one had reached out to me, so I called again, only to be told that the tow truck broke down and they were in search for an alternate company and they escalated my request to the dispatch in my area and they would reach out to me. 30min later, still no call back, so I called again. And they said they were still searching, so I waited another hour, but called them back when I had not heard anything from them. By this time, it is around 8:45pm. I used their online system to request a tow and they said that one would come get me by 10pm and they sent a text message saying they would give me "regular updates" via text. By 9:50pm, I had not heard anything, so I texted the number, and the automated response was that there had been a delay. Why didn't they give me the promised "regular updates" about this delay? Why did it take until I texted for them to inform me? So I call AAA again, and they got me scheduled with a local tow truck company called ***************** (that had only 1 star reviews), and said the tow truck would arrive within 30min (around 10:25pm). By 10:15pm, still nothing came as far as anyone even headed out my way. No word from ***************** or the second one that was booked online. So I called *****************, and they said they will be there in about 45min (11:00pm) and someone would give me a call. I waited till 10:35pm...no call still. By this time, it's been FOUR hours since I first called for a tow company. And literally NO ONE had taken any initiative to tell me of any delays or news of their ETA. I'd been the one calling and checking up on them. I called ***************** but they did not pick up any of my 3 phone calls over a span of 5-10min. So I called AAA once again, and they informed me the tow company was delayed for yet another 45min or so. It's now 11:30pm, 5 hours since my first call, and I'm still here...

• Review fromAndy A

  Date: 05/08/2023

  1 star
  Staff is rude and difficult to deal with. Can not every show the policy that they are referencing. Road side service is slow. Been waiting over 3 hours with no communication. Had to call to find that it will not be complete per a policy that they cant actually find a printed reference.

• Review fromRosaria P

  Date: 03/03/2023

  1 star
  They are working emotionally, and the staffs are very rude. No responsibility.

• Review fromJanet M

  Date: 09/21/2022

  1 star

  Janet M

  Date: 09/21/2022

  Do not believe that all AAA approved garages are worthy of being approved. I took my car to have the transmission checked at a garage approved by AAA. The garage in the city was located on a dirt road next to railroad tracks and they not only misdiagnosed my car problem but refused to let me wait for it and definitely didnt offer shuttle service as stated by AAA.

  AAA East Central

  Date: 10/05/2022

  We extend our sincere apologies to the member for the experience she encountered with the *** Approved Auto Repair (***) facility. Previously to the review the member posted on the BBB site, the member filed a complaint with *** and was handled by a *** *** service specialist. An *** facility is required to meet certain standards including certifications and equipment. The *** facility the member visited meets those standards. The facility is located in an industrial park, and due to their core business of transmissions, does not have a formal waiting area, as customers leave their vehicles and return when the transmission repair is completed. A shuttle service was provided for the members first visit. The facility diagnosed the issue as an air conditioning valve needing replaced. The member took her vehicle back after the ordered valve was received by the facility. Unfortunately, no shuttle service was available that day. The member made an appointment for a future date and returned home with her vehicle. Again, no shuttle service was available for the appointment and the member left with her vehicle and never returned for service.The *** service specialist addressed the members complaint with the *** facility. As the facility could not guarantee shuttle service, the advertising has been removed.The *** service specialist confirmed with the member that she received the coupon to be redeemed toward membership dues. The member was satisfied with the resolution.

• Review fromJK J

  Date: 09/16/2022

  1 star

  JK J

  Date: 09/16/2022

  I had a flat tire and had to wade through 20 minutes of automated menus before I got a live person who was so out to lunch she sent help from a service 25 miles away. What a mess. The ordeal took hours. I'm cancelling these idiots and buy a tow service from my insurance company. How much worse can it be> And I'll save a lot of money. AAA is mismanaged. They know it, too, because they make it near impossible to message the executive suite.

  AAA East Central

  Date: 09/27/2022

  We extend our sincere apologies to the member for the frustrating experience they encountered while navigating the telephone prompts. Our records indicate that the member requested emergency roadside assistance on September 13, 2022, at 10:01am to have his vehicle towed. The member phoned back 20 minutes later stating only a tire change was needed. At 10:21am, the service call was amended to a tire change and the member was given a 45-minute estimated time of arrival. Our independent contract station arrived on location 36 minutes later at 10:57am, well within the estimated time of arrival. The service request was completed by 11:23am. Our *********** director left voicemails for the member on September 20, 2022, and September 26, 2022, to extend our apologies and provided her contact information. She also mentioned that if no prompts are selected and they do not enter their membership number while using the automated service, that a message will follow directing them to press 0 to speak with an operator. We have not received a return call from the member as of today.