We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Roofing Contractors

Penn West Roofing & Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After just a few months, the roof leaks. I contacted him on June 26 and sent two videos of water leaking into the house. ZERO response. Reached out to him again on July 21 and he said he’d be here on the 24th or 25th to fix the leaking roof. Another NO SHOW. Tried contacting him again. On August 3 he said, “Tomorrow I will be there.” Yet another NO SHOW. Gave a lame excuse about his truck. Only on August 17 did he show up to repair the LEAKING ROOF. He was contracted to replace the flat roof sections on the house and the porch, replace the shingles on the sloped part of the roof and the garage, and repair box gutters in the back of the house. Excuse after excuse after excuse for NO SHOWS. Next to no supervision for those on his team. ZERO FOLLOW UP. One worker was to coat the box gutters with Gaco. They had to be redone because I noticed only the bottom was done instead of the bottom and sides. He was OBLIVIOUS to it when I brought it up. I mentioned numerous times about the Gaco product running over onto the painted trim of the porch. ZERO RESPONSE. On Nov 21, I sent him pics and video of THREE NEW LEAKS in the roof that he installed. I also sent pics of the damage it was causing to the interior of the room below. He didn't reply until three days later when I asked him when was going to fix this. He texted "Yes. I will be there today or tomorrow to evaluate." NO SHOW AGAIN. I reached out again on November 28, November 30, and December 1. No reply until December 4: "I'm sorry for delay. Message came thru while driving and forgot to put in calender. I'm in Ohio tomorrow and can be there by Wednesday. Preferably anytime after 11 and I'm good until dark after that. NO SHOW YET AGAIN. Several more calls and texts sent and the only reply on Dec 6 was "Sorry, I can't talk right now." A few days later, I reached out again. His reply, "At practice right now I'll can call you when I'm done" NO CALL NO SHOW NO NOTHING

    Business Response

    Date: 04/04/2024

    This problem has been resolved. We even took measures to fixing drywall that was damage inside the home. We do apologize to any inconvenience. We try to keep our customers 100% satisfied.

Penn West Roofing & Repair is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.