Business Profile

Roofing Contractors

PJ Fitzpatrick LLC

Headquarters

Complaints

This profile includes complaints for PJ Fitzpatrick LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9 total complaints in the last 3 years.
8 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/26/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an initial consultation with ****** ******* on January 3, 2025 at which time we decided to have our shower redone because I am a new amputee. The first appointment was for January 22, 2025 but was cancelled by the company at 7:17 am because an installer called off. The second scheduled time the shower could not be installed because the order had the drain on the wrong side of the floor pan (January 27). The third time was Feb. 7, 2025. The installers were here and left at approximately 3:30 pm. A down payment of $5000 was made on January 3, 2025. The balance of $12,037.80 was paid on Feb. 7, 2025 (total paid $17,037.80). We were told to not use the shower until 24 hours. When my husband turned on the shower the next afternoon, the entire bathroom floor flooded. I called the office on Monday Feb. 10 to report it. An inspector came out at 10 am and said that the floor pan was not leveled and we continue to have a flood. I have been waiting since Feb. 10, 2025 to have my shower fixed. I am an amputee and need this shower for my therapy and health. I feel like I am being given a run around. I am being told that the hold up is with the ***************. I paid over $17,000 for a shower that I have to jury rig to use so it does not flood my bathroom floor. This is completely unacceptable and I feel like I am being discriminated against because I have a disability. The shower pan was to be available on March 25, 2025. I am now told it won't be available until April 8. 2025. Two months after a non-usable shower was installed.They cashed my check on Feb. 7, 2025. It cleared my account on the same day for a shower I cannot use appropriately. The only person from the company helping me is **** ********* (spelling might be incorrect).
Business Response
Date: 04/03/2025
To Whom It May Concern,

Our Warranty manager has been in contact and worked with customer to find a water barrier that works. Customer is purchasing the water threshold. Warranty manager will compensate customer the cost of the barrier and inconveniences after the new shower pan is installed.

Sincerely,
***** *. Fitzpatrick Jr.
Customer Experience
Customer Answer
Date: 04/05/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

So over $17,000 wasn't enough to have a new shower, I had to purchase a device and have someone else install it to prevent a flood? This company provides slipshod service. I do have an appointment for the shower to be reinstalled on Wednesday April 16, 2025 but I am not expecting anything outstanding. They are a cheap company and do not care about the customer. They cashed my check on Feb 7 the same day the original shower was poorly installed. I've had to use a rigged shower since. Reimbursing me for a device to prevent a flood is not sufficient. And why wasn't I told to get the barrier when the company sent someone out on Feb. 10 to assess the poorly installed shower? Why did it take days before I was told (by ****) that this was a temporary fix? I cannot believe how poorly I have been treated. **** has been the only one that has been my advocate.

Regards,

***** *******
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I hired them to replace my roof, which they did. I also hired them to replace my gutters. While I was talking to the salesperson about replacing the gutters, I asked him if they would put some kind of shield over the gutter to prevent leaves from getting in. He said they would. But they didn't. They're fighting me on this.
Business Response
Date: 04/07/2025
To ****************************************** team has made a few efforts to reach out to the customer to discuss the situation. One of our staff has already reviewed the contract with the consumer, and there was never any gutter protection contracted with us when the installation occurred. That said, one of our general managers would be happy to further discuss the consumer's concerns if need be.

Sincerely,
***** *. Fitzpatrick Jr.
Customer Experience
Initial Complaint
Date:02/19/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Met with your sales *** and reviewed the quote and asked for an email to print the info in the quote. Did not want to commit until we reviewed and receive another quote. Asked for business card and did not get one. Was told we would get email quote. Never received so called 800 number and was told they would check.Never received follow up call or email. Thank you ******* ********
Business Response
Date: 03/20/2025
To Whom It May Concern,

I appreciate the customer reaching out and letting us know, our revisit agent also learned about this on 2/20 when they followed up to see how the appointment went and the customer said they bought from a competitor due to the lack of follow up from the sales team. I reviewed with sales, and the issue has been resolved internally.

Sincerely,
***** *. Fitzpatrick Jr.
Customer Experience
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had PJ Fitzpatrick out to my newly purchased townhome to quote converting the original bathtub to a basic stand-up shower at the beginning of October, 2024. Was given a sales pitch ending with saving money by signing that day, and that the shower could be installed in a week or two with no custom parts or anything like that ordered. Quote was around $15,000.00 for the conversion with stock materials for a floor to ceiling shower with acrylic walls and standard chrome hardware.After having to follow-up multiple times with the sales **** and making an additional call to their scheduling people, I was told they could install in another week, 2 weeks from ordering. I asked to have the chrome hardware changed to black and their sales *** texted my the next morning to tell me it would be an additional $3,488 to make that change (that he would need cash or a check that day to change it) and that it would possibly delay the install another 4-6 weeks.When I declined to pay that ridiculous amount, the sales *** made fun of my being unhappy about this, telling me a story in text about his wife's windows having to stay white because black windows would be way more expensive... which had nothing to do with my situation.I told them I was being price gouged and wanted to cancel, then received a call from their corporate office. After back and forth with the person there, I was told their sales *** made a mistake with the black hardware quote but that I also needed to be held accountable for cancelling and they would only refund me $1,026 of the $3,026 I paid as a deposit, and there was nothing he could do about me losing $2,000 because of the issues. The whole thing was shady and the original sales *** never even bothered to call or message me to apologize or address that he "made a mistake" with the $3,488 additional cost quote for black hardware instead of chrome.All in all, DO NOT use this company, steer clear and save yourself from their lies and customer blaming.
Business Response
Date: 11/13/2024
To ***************************************************** filed a $2,000 refund for the customer over a week ago, it can sometimes take 7-10 business days for a reimbursement to arrive for a consumer. If there is an issue please let me know.

Sincerely,
***** *. Fitzpatrick Jr.
Customer Experience
Initial Complaint
Date:10/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed a contract on Friday the 18th and cancelled the following day via phone call. We were told that a manager would have to cancel and we would receive a phone call on Monday. We received the manager's phone call Monday morning and he told us that we would receive a confirmation email shortly. It was never received. Multiple phone calls were made to follow-up and no one could provide an email address to send a written cancellation request. On Monday we mailed a written notification of cancellation and received notification from the **** that it was received. I have followed up with multiple phone calls since looking for a cancellation email from them. I have been verbally told over the phone that the contract has been cancelled but multiple requests for documentation have received no response.
Business Response
Date: 11/13/2024
To Whom It May Concern,

This job was cancelled when requested last month, I have followed up with our sales department to have a cancellation notice sent to the customer.

Sincerely,
***** *. ********************** Jr.
Customer Experience
Customer Answer
Date: 11/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The details are wrong but it's acceptable for the documentation I requested.

Regards,

*********** ******
Initial Complaint
Date:09/20/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 23, 2024 met with *****, PJF salesman on quote to replace a slider for my townhouse. ******* sales pitch included the advantages of an Energy Star tax credit of $600 for 10 years as long as I owned and resided in the unit. This was questioned in detail, an impressive selling feature considering the price of the slider. We did the math on the increase in his price from the competitors and with the tax credit it would make up the difference within 5 years. In looking up the sliders, was advised they would count as 2 windows at $300 each and tax details would be delivered day of door install. When I questioned this at time of installation, was referred back to PJF. August 6, 2024 OKNA Forester Patio Door 8200PD was installed, there were a couple issues with the door installation which allowed for ***** to stop by, he did not have tools on him and said he would be back by the next day, no response from him after he left that day, door install is not square where closes which causes the screen to not open/close as it should. I texted ***** on 8/29/24 (salesman) who advised I needed to contact the manufacturer for assistance on obtaining the *** number for tax credit process since it was not included on door NFRC Label. 9/3/24 Advised ***** by text I spoke with the manufacturer and was told the door did not qualify for the tax credit and reminded him of his sales pitch and that was the selling factor behind my going with his company for the slider considering the price difference. ***** indicated by text he remembered our discussion and the door definitely qualified someone was providing me with bad information. Since I have left several messages for different employees at *** for assistance, sent an email and still awaiting a response. On 9/16 ***** did respond to my text from 2 weeks prior advising he had been OOO and would get someone to call me if I still needed assistance. I responded to ***** I was still in need of a response. to date still waiting.
Business Response
Date: 10/07/2024
To Whom It May Concern,

We've attempted to research this job, but the provided information has made it difficult to track it down. If we could be provided a street address that may help us in addressing the consumer's concerns.

Sincerely,
***** *. Fitzpatrick Jr.
Customer Experience
Customer Answer
Date: 10/10/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

******** *****
Business Response
Date: 10/18/2024
To ****************************************** team has left multiple voicemails to the number ************** to discuss the issue with the customer. We're waiting on a call back to try to resolve the consumer's concerns.

Sincerely,
***** *. Fitzpatrick ***
Customer Answer
Date: 10/18/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I have no missed calls or voicemails from anyone at PJ Fitzpatrick.

Please provide the contact name with number and I will reach out directly.

As referenced in original complaint I have left several messages for different people and to date still awaiting someone to return call.

Regards,
******** *****
************
Business Response
Date: 11/13/2024
To Whom It May Concern,

We were able to touch base with the customer on their concern. There were issues resolving the tax credit, and as a result we have offered them double the amount of the credit in an effort to make the situation whole for them. They have declined the offer at this time, but that effort is still available should they wish.

Sincerely,
***** *. Fitzpatrick Jr.
Customer Experience
Customer Answer
Date: 11/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The business did make an offer of 2 years of the allowable credit for a product that they sold under the presumption it qualified for the 10 year energy efficient tax credit. My offer was to split the difference for 5 out of the 10 years the product should have been eligible based on their salespersons sales pitch.

Kind regards,

******** *****

Business Response
Date: 12/04/2024
The sales consultant is no longer with our company, and verifying the information contained in the complaint is difficult, so as a courtesy we will extend a reimbursement of $1800. If that is amenable I will have our accounting department file the reimbursement and they should receive it in 7-10 business days.
Customer Answer
Date: 12/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

In lieu of ****** departure, the sales consultant that represented PJ Fitzpatrick for the sale of the product and my initial complaint; see attached correspondence confirming your sale consultants sales pitch to include the product qualified for the Energy Efficient Tax Credit. Bad representation should not be at the customers disadvantage.
My ask is for the paperwork to satisfy the *** requirements allowing for the credit as the product purchased was presented at time of sale; or to recoup 50% of what I was advised I would have been eligible for under the *** tax energy credit duration.

Regards,

******** *****
Business Response
Date: 12/13/2024
At this point we believe we've made a fair offer to the consumer, if anyone from the Bureau has any further concerns please contact me. Thank you.
Customer Answer
Date: 12/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
From PJ Fitzpatricks recent response they are not able to provide the supporting documents for the door as it was represented and sold to qualify for the *** Tax Credit of Energy Efficiency and feels the error should be at the expense of the consumer.
I welcome the BBB feedback with the above complaint and a resolution.
Regards,

******** *****
Initial Complaint
Date:11/16/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Shower installation of sub standard quality on 0-23-23 i paid cash and job was poorly done!
Customer Answer
Date: 11/18/2023
Their is a cut in the bottom of the surrounding and a four inch cocking line in the back left insert!! They tried to remove the cocking line but the shine was gone and the cut requires replacement!! So no resolution!!
Business Response
Date: 07/11/2024

Our GM for the area had a manager reach out, and we then sent a warranty tech out on July 5th to address the customer's concerns. If there is anything else the customer needs, please let me know.
Customer Answer
Date: 07/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ****
Customer Answer
Date: 07/12/2024
RE: Not Resolved
External
Inbox

***** **** ************************
Attachments
9:47 AM (1 hour ago)
to me

See the attached back corner not replaced so the job was substandard!!
Customer Answer
Date: 07/23/2024
***** **** *** *** ***** ******* *** ***** **** ** **

Thank You but they said they will not fix the back wall and cut in it will remain as is!! I am a 75 year old widow living ion fixed income with bad knees so the shower was very necessary!
Business Response
Date: 07/25/2024
We met with the customer yesterday to go over their concerns, and our bath team is taking steps to resolve the crack. We'll be keeping the customer updated as to when we can come out to fully address.
Customer Answer
Date: 08/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

RE: The Verbal Agreement
External
Inbox

***** **** *************************
Sun, Aug 25, 10:59 AM (3 days ago)
to me

I know the case is closed but Fitzpatrick negated our verbal agreement and are not doing any repairs to the shower, the right panel has not been replaced and they have not done the caulking!! I have contacted Jacuzzi and said it was between the vendor!

I hope no one else goes a year of battling with verbal promises and no resolution!!

I wanted to thank you for your assistance and it was greatly appreciated!

***** **** ************
Regards,
***** ****
Business Response
Date: 09/04/2024
To Whom It May Concern,

Warranty has reached out to the customer and we have an appointment scheduled for 9/16 currently to address the remaining issues.

Sincerely,
Peter J. F********** ***
Customer Experience
Customer Answer
Date: 09/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. On 9/16/24 the BACK WALL WILL BE REPLACED BECAUSE OF THE ONE INCH CUT IN PANEL!! THIS RESOLUTION WILL SOLVE THE PROBLEM AND IS IN COMPLIANCE WITH THE WARRANTY THE FITZPATRICK DO THE REPAIRS!!

Regards,

***** ****
Initial Complaint
Date:11/22/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Had a walk in shower installed in October 2022 since installing it i have had issues with water running all over my bathroom floor. A standard size shower curtain will not fit. The tile on the bathroom floor have all peeled up from water damage I have company numerous times with no results. The shower is also the wrong size and placed on top of floor tile
Business Response
Date: 12/05/2022
To Whom It May Concern,

We are setup to come out on 12/18 to review and address the customer's concerns.

Sincerely,
Peter J. F********** **.
Customer Experience

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PJ Fitzpatrick LLC is BBB Accredited.