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ComplaintsforSwimming Pool Discounters
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Complaint Details
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Initial Complaint
09/16/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Refusal to come service and repair under warranty..called for 7 months. They kept promising me they would send someone out they never did never did I finally had to hire someone else and pay out of pocketBusiness response
09/22/2021
****,
We are sorry that you are having a problem with the manufacturer.
The spa that you purchased from us comes with a manufacturer's warranty and is not warranted by our company.
When you notified us of your issue with your spa, we immediately notified the manufacturer that you required service. We also told you that you should contact the manufacturer as well.
We are not a factory authorized service center for your spa manufacturer and it is the manufacturer’s responsibility to provide their customers with a manufacturer authorized technician.
We again notified the manufacture on several occasions.
Please contact the manufacturer, as they are the ones that stand behind their products.
Once again, we are sorry that you are having an issue with the manufacturer. Hey should be able to help you with your reimbursement of out of pocket costs.Customer response
09/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
**** *****
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Customer Complaints Summary
11 total complaints in the last 3 years.
3 complaints closed in the last 12 months.