Complaints

This profile includes complaints for AllianceOne Receivables Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AllianceOne Receivables Management, Inc. has 7 locations, listed below.

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• 

  AllianceOne Receivables Management, Inc.

  3043 Walton Rd Ste 201 Plymouth Meeting, PA 19462-2389

  
• 

  AllianceOne Receivables Management, Inc.

  12 Northpoint Dr Streator, IL 61364-1160

• 

  AllianceOne

  451 SW Sedgwick Rd Ste 220 Port Orchard, WA 98367-6447

• 

  AllianceOne

  6160 Mission Gorge Rd Ste 300 San Diego, CA 92120-3449

• 

  AllianceOne Inc.

  1684 Woodlands Dr Ste 150 Maumee, OH 43537-4026

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unsolicited text messages - I am not who they are looking for, but they keep contacting me

  Business Response

  Date: 05/26/2023

  May 25, 2023 

  Dear ******* *****, 
  

  I am writing in response to the concerns initially expressed to your office by ******** ********* on May 16, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables  Management, Inc. (AllianceOne). 
  

  ******** ********* states that they are receiving unsolicited text messages and continue to  contact them although they are unsure who we are looking for.  
  

  After reviewing, it appears we have reached the wrong party. We apologize for the  inconvenience and have updated our records accordingly.  
  

  We strive to provide a positive customer experience while resolving account concerns and we  thank the consumer for bringing this to our attention. If I can be of further assistance, please let  me know. I can be reached at ###-###-####. 
  

  Sincerely, 
  

  Compliance Officer 
  AllianceOne Receivables Management, Inc.
  

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received paperwork via mail from this company stating I owe them $500+ and upon demanding reasoning why, they have ignored me. I will receive a response via email or they will not get paid.

  Business Response

  Date: 03/06/2023

  March 6, 2023 

  Dear ******* *****, 

  I am writing in response to the concerns initially expressed to your office by ******* ******** on February 22, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne). 

  ******* ******** states that they received correspondence from AllianceOne and need to know  why the balance is due. They also state their requests for additional information have been  ignored. 
  

  ******* ********’s *** ***** Superior Court account ******** was assigned December 6, 2022,  for $522.00. Upon receipt of the complaint, we contacted our client for balance validation.  Please find the validation attached. According to our records, we have not had contact with  ******* ******** nor have we received any correspondence or requests for additional information.  
  We strive to provide a positive customer experience while resolving account concerns and we  thank the consumer for bringing this to our attention. If I can be of further assistance, please let  me know. I can be reached at 1-************ extension **********. 
  

  Sincerely, 
  Jennifer U****** 
  Compliance Officer 
  AllianceOne Receivables Management, Inc.
  

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They keep intercepting my tax returns every year, for the last 4 years my state taxes are interpreted by them and I have no idea why! I don't have any unpaid trafic tickets.

  Business Response

  Date: 02/27/2023

  February 17, 2023 
  Dear ******* *****, 
  I am writing in response to the concerns initially expressed to your office by ***** ***** on February 13, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables  Management, Inc. (AllianceOne). 
  ***** ***** states that AllianceOne has intercepted their tax returns for the last four years and  has no unpaid traffic tickets. 
  ***** *****’s *** ***** Superior Court account ******** assigned October 7, 2019, with a  remaining balance of $863.78 and ******** assigned December 12,2022 with a remaining  balance of $161.61. Please find the validation attached. The Franchise Tax Board (FTB) operates  an intercept program in conjunction with the State Controller's Office, collecting delinquent  liabilities individuals owe to state, local agencies, and colleges. FTB intercepts tax refunds,  unclaimed property claims, and lottery winnings owed to individuals. FTB redirects these funds  to pay the individual's debts to the agencies/colleges (California Government Code Sections  12419.2, 12419.7, 12419.9, 12419.10, 12419.11, and 12419.12). At year end, AllianceOne submits accounts with a balance and no payment activity within 35 days for possible tax  interception. 
  We strive to provide a positive customer experience while resolving account concerns and we  thank the consumer for bringing this to our attention. If I can be of further assistance, please let  me know. I can be reached at ************** extension **********. 
  Sincerely, 
  Jennifer U****** 
  Compliance Officer 
  AllianceOne Receivables Management, Inc.
  

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off a Debt on account number ******** in the amount of 381 on an 379 balance, The debt shows unpaid with the state and I am owed a refund

  Business Response

  Date: 02/09/2023

  I am writing in response to the concerns initially expressed to your office by **** ******** on
  January 30, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables
  Management, Inc. (AllianceOne).
  
  **** ******** states that they paid overpaid their account, the state does not show the account
  as paid, and they are due a refund.
  
  **** ********** *****-**** Clerk account ******** was placed with AllianceOne on February
  24, 2022. The last payment was received on January 27, 2023 and reported to our client on
  January 30, 2023. Our records indicate that the last payment created a 10-cent overpayment
  which was applied to the balance of **** ********** **** Toll-by-Plate account ******** that
  was placed with AllianceOne on September 19, 2022.
  
  We strive to provide a positive customer experience while resolving account concerns and we
  thank the consumer for bringing this to our attention. If I can be of further assistance, please let
  me know. I can be reached at ###-###-#### extension **********.
  
  Sincerely,
  
  
  ******** ******* Compliance Officer
  AllianceOne Receivables Management, Inc.

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/24/23, I found out my now disabled brother owed some debts with the clerks offices. At this time, I called Alliance One to come up with a resolution to these debts. I agreed to pay one debt, but the guy on the phone said I should pay another one. Therefore, I ultimately agreed to pay for two debts. Immediately afterwards, I called again and informed them that I only wanted to pay one debt and that I needed to be refunded for the second debt. They explained that only a supervisor can handle a partial or full refund. However, what happened next was horrible.... I was told that I would be receiving a call back from a supervisor within "5min to 2 hours", however, no such call came. I kept calling and kept explaining that I was told that someone would call me back but no one has. For the next two and a half days, I asked to speak to supervisors, I asked to be called back, and I called and called trying to get a resolution,, but all the representatives were dismissive of me and my call. I kept asking for a compliant number but they stated they didnt have one. I demanded to speak to a supervisor, they said there weren't any. Their practices are very deceptive and the BBB should look into this.

  Business Response

  Date: 02/09/2023

  February 7, 2023 

  Dear ******* *****, 
  I am writing in response to the concerns initially expressed to your office by ******** ********* on January 30, 2023. I appreciate the opportunity to respond on behalf of AllianceOne  Receivables Management, Inc. (AllianceOne). 

  ******** ********* states that when they became aware of their brother’s debt, they contacted  AllianceOne to pay one debt but were told to pay two accounts. ******** ********* called back  to speak to a supervisor to request a refund for one payment as they only wanted to pay one  account. They were told a supervisor was not available and one would call back in 5 minutes to 2  hours. No call was received and subsequent calls to the office to speak to a supervisor were the  same. 

  We have reviewed the calls that took place and can confirm that ******** ********* gave  authorization to pay both accounts on January 24, 2023. A supervisor contacted ********  ********* on January 26, 2023 and informed them that the payment was authorized and  therefore would have to be disputed with San Francisco Superior Court. 
  We apologize for the delay experienced waiting for a supervisor to return a call and are  reviewing the cause internally. 

  We strive to provide a positive customer experience while resolving account concerns and we  thank the consumer for bringing this to our attention. If I can be of further assistance, please let  me know. I can be reached at 1-************ extension **********. 
  

  Sincerely, 
  Jennifer U****** 
  Compliance Officer 
  AllianceOne Receivables Management, Inc.
  

  Customer Answer

  Date: 02/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  
  

  The supervisor never called back. I called them over and over again and demanded to speak with someone.. The company is giving you a version of one of the things said to me AFTER the payment was finally posted and already taken from my account. They are dishonest in even how they responded to BBB and of course waited to speak with me until after the payment had already processed because then at that point, they could say you have to contact such and such office for a refund. They could then wash their hands of the situation by passing the buck to the clerks office in a different state. Therefore, they resolved nothing on their end and left it in my hands to try to resolve. This was a learning situation for me and I pray it was a learning situation for their company as well.

  
  

  Regards,
  
  ***********************************
  

  Business Response

  Date: 03/16/2023

  March 15, 2023 
  Dear ******* *****, 
  I am writing in response to ******** *********’s dissatisfaction with our initial complaint  response of February 9, 2023. I appreciate the opportunity to respond on behalf of AllianceOne  Receivables Management, Inc. (AllianceOne). 
  We apologize for ******** *********’s experience. The payment was authorized over the phone  with an agent and processed at that time. The call to request a refund occurred approximately  90 minutes after the payment was already processed. The supervisor called back within one  business day, which is within our acceptable service level standards.  
  We strive to provide a positive customer experience while resolving account concerns and we  thank the consumer for bringing this to our attention. If I can be of further assistance, please let  me know. I can be reached at ###-###-####. 
  Sincerely, 
  Jennifer U****** 
  Compliance Officer 
  AllianceOne Receivables Management, Inc.c.

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Until today I have never heard of this debt collector alliance one they had never tried contacting me not one. Never once a bill in the mail and all the sudden today I get a letter for a writ of garnishment from thier attorney for a random amount plus interest and no clue to what this debt could be. I don't see how a company can just file random papers in a court with no proof that they debt is real or that they even sent a bill. To me seems like they are trying to scam me I looked them up and see they are a fairly new company. I think it should be against the law for random new company's to file random papers in court without even sending a bill first.

  Business Response

  Date: 11/11/2022

  November 10, 2022

  I am an attorney for AllianceOne Receivables Management, Inc.  (ARMI). I write in response to the concerns expressed recently to your office by ***** *****.  I appreciate the opportunity to respond on behalf of ARMI.  

  On August 28, 2013 ***** County District Court entered a judgement, arising out of criminal citation no. ****** *** **, against the Defendant, ***** *****.  ***** County District Court referred this judgement to Signal Management Services (Signal), a division of ARMI, to facilitate the Defendant's participation in the Payment Issued Adjudication (PIA) program.  The Defendant paid a total of $565.00 between December 17, 2013, and September 14, 2014, in partial satisfaction of the judgement, after which the Defendant defaulted in making further PIA payments.  On December 11, 2014, this account was transferred to full collection status, under *** ********.  ARMI subsequently filed a judgement summary under *** ***********), in ***** County District Court, and commenced a wage garnishment proceeding, arising out of this judgement.  First, Signal, and then later, ARMI, mailed correspondence to the Defendant regarding this matter on 12/16/13, 12/20/13, 01/06/14, 01/10/14, 02/05/14, 02/11/14, 03/05/14, 04/02/14, 05/05/14, 05/08/14, 06/05/14, 06/20/14, 07/07/14, 08/05/14, 09/01/14, 09/30/14, 11/17/14, 12/02/14, 12/15/14, 02/10/15, 10/16/15, 10/19/15, 11/06/15, 11/25/15, 04/13/16, 05/30/16, 01/18/17, and 08/31/22, which contradicts the claimant's statement that ARMI never tried to contact the complainant.  Moreover, ARMI rejects each of the complainant's assertions regarding "random papers" and "random amounts".  The unpaid balance which ARMI is attempting to collet is indicated on the enclosed spreadsheet.  Also enclosed please find a copy of the documentation provided to ARMI regarding the obligation included in the above-referenced account referred for collection.  

  ARMI understands that difficult situations may arise for any person in dealing with the issues which accompany a collection referral.  Nevertheless, ARMI has an obligation, both statutory and contractual, to act under the law as the statutory referee of a creditor's referral for collection, and did so here.  ARMI's actions in this matter were not improper . 

  Please feel free to call me if you should have any questions.  

  Very truly yours,

  K. C. H

  Attorney at Law

• Initial Complaint

  Date:10/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The above referenced account was appealed several times with ** TOLLS and they claim it was never received nor resolved.I have an NJ ****** account and the tolls were not recognizing my transmitter unbeknownst to me. The toll violation fees are extremely excessive and erroneous. Please review my account as I should not be charged anything other than the actual tolls due, not the violation fees.I have filed the above appeal as Instructed by alliance and I have been calling and emailing since April and it is still not resolved. I was told in March it would take 30-45 days

  Business Response

  Date: 10/25/2022

  October 24, 2022 
  Dear ******* *****, 
  I am writing in response to the concerns initially expressed to your office by ******* ***** on  October 12, 2022. I appreciate the opportunity to respond on behalf of AllianceOne Receivables  Management, Inc. (AllianceOne). 
  ******* ***** states that they appealed the tolls several times, as their NJ ****** transmitter  was not being read. ******* ***** states they should not be charged anything other than the  actual tolls due, not the violation fees. 
  ******* *****’s **** ********* of NY/NJ account ******** was placed with AllianceOne on  January 17, 2022. Our client advised that they would dismiss the administrative fees upon  receipt of payment for outstanding tolls owing of $176.00 and a copy of the ******* statement  showing their account was in good standing at the time of the violations.  
  We strive to provide a positive customer experience while resolving account concerns and we  thank the consumer for bringing this to our attention. If I can be of further assistance, please let  me know. I can be reached at 1-215-354-5500 extension **********. 
  

  Sincerely, 
  Jennifer U****** 
  Compliance Officer 
  AllianceOne Receivables Management, Inc.
  
  Compliance Officer

  AllianceOne Receivables Management, Inc.

  [email protected]

  ************

  Customer Answer

  Date: 11/02/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********************
  

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collection Agency is requesting payment for a bill from 2006 and refusing to release the hold on my registration until paid. Unfortunately, I am not able to obtain bank records that far back to show any payment. The owner of that car is now deceased.

  Business Response

  Date: 09/29/2022

  September 28, 2022 
  Dear ******* *****, 
  I am writing in response to the concerns initially expressed to your office by ***** ****** on September 16, 2022. I appreciate the opportunity to respond on behalf of AllianceOne  Receivables Management, Inc. (AllianceOne). 
  ***** ****** states that AllianceOne is requesting payment for a bill from 2006 and refuses to  release the hold on the registration until it is paid. 
  ***** ******’s ****** ******* ******* account ******** was placed with AllianceOne on  January 16, 2009. AllianceOne has received no payments for this account. On September 8, 2022  a Supervisor went through the open accounts with our office with ***** ****** and was advised  to go to the court to determine which ticket was holding up their registration, as AllianceOne  does not control this. In addition, ***** ****** paid the most recent ticket during that  conversation. 
  Upon receipt of the complaint, we contacted our client and were informed that this case was  dismissed in 2010 and that we should close the account. We have closed the account and *****  ****** should reach out to the client directly for additional assistance. 
  We strive to provide a positive customer experience while resolving account concerns and we  thank the consumer for bringing this to our attention. If I can be of further assistance, please let  me know. I can be reached at 1-215-354-5500 extension **********. 
  Sincerely, 
  Jennifer U****** 
  Compliance Officer 
  AllianceOne Receivables Management, Inc.
  

• Initial Complaint

  Date:07/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill from this company, it did not have any details regarding the reason of the acct since I do not remember having an acct with the company they mention, I contacted them regarding my concern with possible scammers, they where more interested with getting my personal information than answering my questions, when I mentioned my concern they became rude and threatening, even though I told them I just need to verify this notice is legit before I pay it.

  Business Response

  Date: 07/29/2022

  June 7, 2022 

  Dear ******* *****, 
  I am writing in response to the concerns initially expressed to your office by ****** ******* on July 18, 2022. I appreciate the opportunity to respond on behalf of AllianceOne Receivables  Management, Inc. (AllianceOne). 

  ****** ******* states that AllianceOne sent them a notice that did not provide any details of the  account. 

  ****** *******’s **** ********* ** ***** account ******** was placed with AllianceOne on June  25, 2022 for a negative ** **** transponder balance. Please see attached documentation for  details of the charges. 

  We strive to provide a positive customer experience while resolving account concerns and we  thank the consumer for bringing this to our attention. If I can be of further assistance, please let  me know. I can be reached at 1-215-354-5500 extension **********. 
  

  Sincerely, 
  Jennifer U****** 
  Compliance Officer 
  

  Business Response

  Date: 08/04/2022

  June 7, 2022 
  

  Dear ******* *****, 
  I am writing in response to the concerns initially expressed to your office by ****** ******* on July 18, 2022. I appreciate the opportunity to respond on behalf of AllianceOne Receivables  Management, Inc. (AllianceOne). 
  ****** ******* states that AllianceOne sent them a notice that did not provide any details of the  account. 
  ****** *******’s **** ********* ** ***** account ******** was placed with AllianceOne on June  25, 2022 for a negative ** **** transponder balance. Please see attached documentation for  details of the charges. 

  We strive to provide a positive customer experience while resolving account concerns and we  thank the consumer for bringing this to our attention. If I can be of further assistance, please let  me know. I can be reached at 1-215-354-5500 extension **********. 
  

  Sincerely, 
  Jennifer U****** 
  Compliance Officer 

• Initial Complaint

  Date:07/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a toll bill from the **** ********* **/**. I noticed that the toll did not belong to my car. I also received a collection letter/notice from Allianceone Receivables Management, Inc, Plymouth Meeting PA. I call the collection agency to inform them that it wasn't my plate in the image. They asked me to forward the document I received to their Customer Service department for verification. I sent all relevent documents with a detail description to them. A week late I received a response from them stating I'm responsible for the bill because they couldn't prove it wasn't me. I need help to resolve this problem.

  Business Response

  Date: 07/19/2022

  July 19, 2022 
  Dear ******* *****, 
  I am writing in response to the concerns initially expressed to your office by ******* ***** on July 11, 2022. I appreciate the opportunity to respond on behalf of AllianceOne Receivables  Management, Inc. (AllianceOne). 
  ******* ***** states in the complaint that the vehicle charged with a toll violation is not their vehicle.  
  ******* *****’s **** ********* of **/** account ******** was placed with AllianceOne on April  19, 2022. AllianceOne also received a dispute letter from ******* ***** on May 26, 2022. We  investigated with our client and more information is required. Our client requests picture of the  license plate or a copy of the registration showing the plate and the vehicle as proof the vehicle charged with a toll violation is not ******* *****’. 
  We strive to provide a positive customer experience while resolving account concerns and we  thank the consumer for bringing this to our attention. If I can be of further assistance, please let  me know. I can be reached at ************** extension **********. 
  Sincerely, 
  Jennifer U****** 
  Compliance Officer 
  AllianceOne Receivables Management, Inc.