Business ProfileforAccolade, Inc

I am writing this because I am getting very agitated with Accolade. I have contacted Accolade with questions about billing for be charged as Out of Network for Tricore reference labs (which I always use the same one) back on October 17, 2022. I never received an answer.Now on June 5, 2023, I have asked to find out if our insurance covers Gel injections for the arthritis in my knees. I have been instructed that I must collect all the information for them to be able to assist, such as CPT and DX codes. I completed a Accolade survey and was contacted about my concerns. Was told that I would get assigned a new member support person, since the one I have never answered any of my requests. Which then makes me start from the beginning again, again and again. They say they call attempt to contact me by phone, strange I have no calls listed on my phone at all. None of what I discuss about my survey was handled. I never receive a call or email from the new member support person either.I still have no answer about the gel shots. I know my doctor resent the per-approval request since I contacted them to provide one, which Accolade should have done. I have sent request through their messaging system - the last one (repeated since I did not not receive a reply as requested) as follows: As I have explained in the past numerous times, I work the night shift (midnight to 8:00mst), you may contact me by phone from the start of your hours 6:00am to around 11:00mst any day of the week including weekends. Ok, I am trying this again, maybe this time someone can finally provide me an answer. I am trying to find out if my plan covers gel shots for the arthritis in my knees. Do not ask me to contact my doctor, I have completed that and the new pre approval has been sent from them a couple of weeks ago. I just need the answer from the insurance company. I have reach out the insurance company which instructed to go back to Accolade for assistance. I have sent an email to my company also explaining the problems I am having in getting a response.I am hoping you could provide some assisting in getting them to response to any request.