Business ProfileforKalahari Waterpark Resort Convention Center

I recently spent three nights (4/19-22/2023) at the Kalahari Resorts in the Pocono Mountains, PA. We paid the required deposit using our **** Check card. When we arrived at the resort I used the same card to check in at one of their unmanned kiosks. Even though I had checked the account balance prior to doing so and there were funds to cover this transaction, the kiosk declined the card. We were instructed to go to a front desk attendant and while waiting, I checked the account balance on the check card and it had a pending charge for the balance of the stay, $351.00. When we officially checked in with a different card, I showed this pending charge to the attendant and he assured me that the charge would not go through because we paid with a different card. On the day of our check out I looked at the balance of both cards and found that I was charged twice for the same room. I called immediately and the billing department told me they corrected the error and assured me I would receive a refund in 10-14 business days. After waiting 20 days and still no refund, I called and was told that they were aware that the funds did not go through and the matter was referred to "finance" (who is not reachable by phone, I was told). It is now over a week later and I have yet to receive any resolution on the matter and neither card has been refunded $351.00. I am extremely frustrated and unwilling to go through the same tedious process of attempting to contact billing on the matter. I will never stay in this resort again (or recommend to others) as they clearly do not have the customer's interest or satisfaction in mind only $$$$$ in their pockets.