Business ProfileforCrescent Bay Marine & Boat Rental

The owner here needs to hang up her hat, call it a day, and retire already. We were simply asking basic questions about the boat rental process with the lovely teenage girl who works there when we realized that there are a lot of rules, and pricing isn't as marked on the site. There are hand-written updates, amendments and notes scribbled and posted all over the place. The owner came over while we were having a completely normal and pleasant conversation with her staff (who is clearly terrorized, and mortified by the owners behaviour) and started off the conversation with us in a very nasty, angry, argumentative, aggressive and downright rude manner. She started basically yelling at us about how she's not in a position to have us argue her rules. We weren't doing that, we were just calmly asking questions about some clear discrepancies and some strange, strict rules. We're from out of state and didn't know anything about where the launch is. We were in a group where 3 of us had kayaks and 1 didn't. You're not allowed to launch together, and they can't tell you where the next launch is. After looking it up on a map, we realized that one of us would be kayaking for a VERY long time before we could meet up with the others, to the point that it didn't make sense to proceed. Although the rules don't make much sense, the main issue here is the owner and her HORRIBLE ATTITUDE. She was downright mean, and for no reason. She doesn't kayak, and doesn't know how to run a business either. This business was an absolutely HORRIFIC representative for the state of ************ and it's really unacceptable for a state park venue.