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Business Profile

Dental Equipment Repair

Dental Imaging Technologies Corp. DBA DEXIS

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

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  • Initial Complaint

    06/13/2023

    Complaint Type:
    Billing Issues
    Status:
    Unanswered
    I have an insurance policy on an dental digital x-ray sensor. I have had it for years and recently sold to someone else and they no longer want the insurance. I have been emailing and calling for months. Emails are not returned, when you call you are directed to leave a message that is never returned. So I have gone a few months figuring they will finally reach back and I could get refunded for the months I have been trying to reach them. But now I have to go through my bank to have them tagged as a fraudulent charge. But then what, is Dexis going to ding my credit report for non-payment and then I still cant reach them? It is insane that a company that large can just totally ignore customer calls and emails.

  • Initial Complaint

    05/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Dear *****, April 20,2023 I would like my two hand grips/batteries returned to me. I dispute your cursory and inaccurate assessment of my *****. I am very disappointed in your poor evaluation of my device. It was not sent in for a minor crack. you never assessed the keypads or micro chips. I explained on the phone all these things and even asked to speak with the tech but was told you didn't even have a number to call, only an email. it worked perfectly taking sensor xrays... it only did not work using phosphorous plates. none of this information was sent to the tech, only a minor exterior look over. It wasn't until I asked for my haadles back did you say it could be the batteries. remove the old batteries and Please return my handles ASAP.Thank you ******************* ---******** ****** ****** ************** **********************************************************************************

    Customer response

    06/08/2023

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Dental Imaging Technologies Corp. DBA DEXIS regarding complaint ID ********. I did correspond with them before contacting you but they declined my request to remove the battery and return my handles.

    Regards,

    *************************

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BBB Rating & Accreditation

F

This business is not BBB Accredited

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Contact Information

450 Commerce Dr

Quakertown, PA 18951-3729

Visit Website
(888) 883-3947

Customer Complaints Summary

4 total complaints in the last 3 years.

2 complaints closed in the last 12 months.

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