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Business Profile

Health Care

Pyramid Healthcare, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pyramid Healthcare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Pyramid Healthcare, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/25/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’ve reached out to pyramid healthcare in Altoona, PA regarding a bill sent on 3/8/2021 more than a dozen times over the last year and a half to rectify a billing issue on my account. Not once have they returned a phone call to correct the issue the only resolution is that a new bill is sent. I was sent a bill outlining the charges that should have been billed to my healthcare provider at the time of the service. I know this only because the customer service team has confirmed the error on several calls, however they continue to send the bill. The fee in dispute is over the $120 assessment required to engage in services. As you will see in the attached documents the $120 has been paid and the balance owed by the healthcare provider remains at $255. There also seems to be another $40 undocumented unpaid charge on the account in spite of there being several transactions showing a $0 balance after services being paid on time. I would appreciate if Pyramid healthcare could send the bill appropriately to *** and discontinue sending it to my home as well as remove the mystery $40 charge. I would also be happy to provide evidence of the $120 payment if needed. Thank you BBB.

    Pyramid Healthcare, Inc. is NOT a BBB Accredited Business.

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