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Business Profile

Upholstery Cleaning

BMZ Wayne Carpet & Upholstery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Upholstery Cleaning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called BMZ cleaning services schedule a carpet cleaning for Monday, 2/20 between 8-10am. I was originally quoted that it would be $45.00 per room to clean. This was all said verbally; I was never given any forms to fill out or agreement to sign nor was I explained that $45.00 was a "base price". I was called around 8:30am on 2/20 and told that the job was being pushed back to the 11-1pm time slot because our job had been pushed back by two other jobs, despite having booked it almost a week prior. I was not told that the job would be contracted out to SOS professional services nor did I know that BMZ and *** had a referral relationship with one another. I then got a call back after expressing some frustration with the time slot that the job would start around 10am. I got a call at 10:15am from a gentleman with *** who arrived at the apartment and completed the job. I was quoted for a full total of $144.01 on the spot, which I paid in full, but didn't sign any paperwork nor was given a detailed description stating this; it was a ********* email with just the price and "cleaning services" in the bill. This was about $60.00 more than I was quoted over the phone with BMZ originally. I am frustrated with the lack of communication regarding the original quote, the initial pushback of the job and lack of communication around it being contracted out, for paying more than I was originally told I would pay, and for nothing being written out or agreement/contract signed. I am asking for a refund of the balance from what I was originally quoted @ $90.00 for the job from the $144.01 I paid today, which would be $54.01. I was bait and switched by BMZ and want a refund for the difference of what I was originally quoted vs. what I actually paid. I have attempted to contact the owner who left me a voicemail but hasn't responded back to me since I left him one.

BMZ Wayne Carpet & Upholstery is NOT a BBB Accredited Business.

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