ComplaintsforBoscov's Department Store, LLC

• Initial Complaint

  11/23/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a new Boscovs Credit card dated 10/25 with documentation telling me to come to store use card and purchases on that day will receive %15 discount. I did just that on Nov 11 and I went to store and made $300 purchases which I would not have done without that documentation.I just received my bill the discounts were not applied and when I asked why they told me I opened account at store in early Oct and that is when discount was applied. The credit card and documentation on using it and discount was sent to me and within a week I filled the advice and deliberate used the card because I was told I would receive the discount...All day in the store over the PA system it was announced that if you were using card first time you would be getting discount.I did not assume I would get a discount the documentation I received with my card told me this. The PA system announced it continuously throughout the store.Now I find this was a lie, false advertising. I have been a boscov customer for many years. This was unfair and at minimal false advertising.The person at credit told me I did not understand.. it not a matter of my understanding. I followed the directions sent directly to me by Boscovs with my credit card.Now I am being told that was a lie or minimally false advertising.This is not behavior of a responsible business.

  Business response

  12/31/2021

  Thank you for your correspondence. Boscovs always attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Please note, ********************** was contacted by phone on 12/31/21 to clarify and confirm the details of her concerns. As discussed py phone, to honor **. ********** 15% discount, a refund of $60.04 was processed to her Boscovs credit card account on 12/31/21.In addition, another refund of $40.00 was processed to **. ********** Boscovs credit card account on 12/31/21 as a courtesy to take care of a late fee that was assessed. Both of these refunds will post to the account within 3-5 business days.

• Initial Complaint

  11/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 24, 2021 my husband and I purchased a ***** mattress from salesperson, ***************************** at Boscov's. During our conversation, I asked ****** if our old mattress that was a ***** ****** bed would be removed. ***************************** reassured us that our old mattress would be removed because it was not a water bed, and that is the only mattress that Boscov's would not take. Prior to finalizing the sale, I asked again "are you sure they will remove our old mattress, and that we will not have any problems?" Once again, ****** reassured us that it would be removed. However, on the 6th of November when our new mattress was delivered the two delivery guys refused to remove the old mattress. Stating that "Boscov's does not accept Sleep Number beds." I explained that we were reassured that they would take this mattress, and the one delivery guy just walked away as I was mid way through my sentence, and the other one that stayed behind to get the signature on the paperwork shrugged his shoulders and stated "we don't accept them." However on the paperwork it is indicated "removal of box spring & mattress if haul away service is indicated." I pointed this out to the delivery person and he simply repeated "Boscov's does not take ***** ****** beds." I feel that Boscov's has two separate rules the salesperson reassuring you that an item will be removed and presenting it as part of the service and sale. Then delivery people having their own set of rules and refusing to honor the policy of removal. No where on my paper work is it indicated that my old bedding would not be removed. These delivery guys left me with an added expense of $50.00 that I had to pay a scrapper to remove the old bedding. When I was told that my old bedding would be removed by Boscov's. This is a switch and bait gimmick being done by Boscov's sales staff and delivery staff. I want the $50.00 I had to pay extra reimbursed by Boscov's, and also have this company HONOR what they say at time of sale!

  Business response

  12/15/2021

  Boscovs always attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Please be advised that Boscovs 3rd party delivery companies are unable to remove and dispose of ***** ****** beds. We apologize sincerely that this was not properly communicated. Per customer request, we'd be glad to refund her for the cost of the private removal as well as the inconvenience. The customer can expect to receive a check for $75.00 within 14 business days to the address provided. Again, we sincerely apologize for any inconvenience caused by this experience.

   

• Initial Complaint

  10/01/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On 6-20-21 I purchased 2 chairs from Boscov's in ******* Center, Albany, NY ****** in the amount of $1,565.98 plus shipping which has been refunded. There were multiple delivery issues but I finally received the chairs on 9-16-21. On the 19th I started itching, a couple days later I was covered in bites. I had seen my Dr. on the 21st but only had a couple bites at that point so they didn't think much of it. It has become unbearable and I made another appointment to see my Dr. on the 29th and was told they appeared to be bed bug bites, which I have a form stating that from my ******* the 30th we contacted Boscov's to come take my chair, the customer service rep who would only identify himself as ****, said they wouldn't come get it. They transferred my husband to the mgr. but no one answered. Today I had Termini come in for a cost of $1,117.80 which I would like back as well as the chair removed and money paid back. The incident no. is ******, there is much more to tell but there

  Business response

  10/26/2021

  Thank you for your correspondence. Rest assured, Boscov's always attempts to resolve all customer service issues in the most professional and courteous manner to preserve goodwill and maintain good business practices. Due to the nature of **. ******* concerns, her concerns were forwarded to ********** insurance for further review and resolution. ********** will work with **. ***** directly for a resolution.

  Customer response

  11/18/2021

      I am writing to let you know that the above referenced has been resolved and you my close this case.
        Thank you for your help.

• Initial Complaint

  08/31/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Please remove me from your mailed sales ads.*********************************** ************************** Saratoga Springs NY**********

  Business response

  09/16/2021

  Thank you for your correspondence. We apologize for any inconvenience you may have experienced. We have forwarded your request to the appropriate department. Please allow 6-8 weeks for complete removal from all mailing lists.

  Thank you for shopping at Boscov's.

• Initial Complaint

  08/30/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  This complaint involves the clearing house bank (******** ** Dallas Texas PO Box ******) that Boxcov's employs to process payments on their revolving charge accounts. Pertaining to my July 2021 payment of $ 59.99 which I mailed on 24 July at my  Shippensburg, PA post office. ********-Boxcov's of Dallas didn't process my check until 16 August 2021. The payment due date was 10 August 2021. Since the check was not processed until 16 August indicating that it took 23 days to get from Pennsylvania to Texas. The 16 August processing of the payment generated a late fee of $36.36 which I reluctantly paid. In talking to administrative people at the Camp Hill Boscov's who indicated that this is an ongoing problem with revolving charge users and it's primarily ********* ****'s issue. I would like my late fee refunded and this issue needs to be looked at by Boscovs. ********* **** is reaping late fees that is the result of poor internal handing by their administrative staff.

  Business response

  09/16/2021

  Thank you for your correspondence. We apologize for any inconvenience you’ve experienced regarding your Boscov’s credit card account. Please note, Boscov’s charge account portfolios are owned by ******* ********* ****. Therefore, we are unable to access the details of your credit account. We have forwarded this complaint to our Escalation Team at ******* ********* **** for review and response

• Initial Complaint

  08/25/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In Sept 20 I bought glasses at Boscov's in Media PA. I ordered 2 reading and 2 sunglass pairs paid $577.56. I paid for expedited shipping. 1 pair took over 5 weeks to get in and was not refunded the cost. In Oct, 1 pair came and had wrong frame. They sent it back. Weeks later I got new ones and they weren't mine. They reprocessed the order and in Jan 21 the glasses arrive without my prescription strength. Again they reprocessed and this time it came with a different color frame yet blurry. At this point 1 pair was fine so I gave up trying addressing the other 3 pairs. In spring 21 they changed managers so I tried again. The 3 pairs are blurry and I cannot use. The new manager reluctantly reprocessed them again. Same results I cannot use them as they are blurry. Today Aug 21, almost a year later I tried again. The same manager told me categorically that nothing can be done. he cannot help me. He said Boscov's was trying to accommodate and perhaps I am to be blamed.

  Business response

  09/23/2021

  Thank you for your correspondence. We apologize for any inconvenience **************** has experienced. Rest assured, Boscovs always attempts to resolve all customer service issues in the most professional and courteous manger to preserve goodwill and maintain good business practices. Please note, Boscov's Optical is a 3rd party leased department, operated **** ******. We've been advised that the Optical Department Manager as well as the ** ****** Territory Manager have been in direct contact with **************** to address and resolve his concerns.

• Initial Complaint

  08/17/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Submitted full payment by mail to Boscov's credit card on July 24th with check dated July 24. My payment was held by them for three weeks causing the account to be overdue until August 17th thus incurring a late fee and interest in the amount of $30.98.

  Business response

  09/15/2021

  Thank you for your correspondence. We apologize for any inconvenience you’ve experienced regarding your Boscov’s credit card account. Please note, Boscov’s charge account portfolios are owned by ******** ******* ****. Therefore, we are  unable to access your credit account. We have forwarded this complaint to our Escalation Team at ******** ******* **** for review and response

  Customer response

  09/15/2021

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

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