Customer ReviewsforBoscov's Department Store, LLC

Boscov's Sell junk furniture at high prices.... then you need to wait months to get it resolved to get it replaced because the manufacturer doesn't have it in stock. While you're paying a monthly bill for furniture you can't even sit in. Unacceptable. If the manufacturer can't hold up its warranty in a timely manner.... quit selling the junk furniture. We bought a sectional and within 3 months 3 of the pieces have broken. Been waiting almost 3 months for replacement...... nothing. Stay away from Boscov's.....

Fraudulent advertising. Shows free shipping but the company will hold your order until you agree to pay more than the original shipping charge. If you ask customer service they will not tell you how you get free shipping, only that they have to charge extra shipping because items are "shipped from store". Terrible company.

Refuse to permit us to extend our payment date. As seniors we are on a fixed income and want o pay everyone . Sometimes it takes time to get the payment to them on the same date the payment goes into our bank account. It causes a payment in our account for overdrafts.

complaint is regarding customer service at Shoe Department at Erie Local Boscov's store. On Nov.18th2023 at 9:15 ET sales person Lou /she didn't have store ID on her, but I think I spelled name right/, couldn't assist me with return, order #62116279 complaining she can't find my credit card in Boscov's system!?...... She asked me few times to show the receipt, I did. She told me multiple times to enter my cc to all Boscovs machines on twp ends of the desk. I did. And it still didn't go through.....Finally she created a line of people behind and said she can't credit my card! And maybe I used different card!!!............I have never in my life experienced such non existent customer service for a store selling shoes because of seller Lou! When I asked for a Manager to help, she said there is nobody yet at the store and I can go to the front doors!!!.....Well, finally I found real customer service associate at Man's clothing department and she credited my credit card within a minute. I always love Boscov"s. I think Boscov's business is 5+ /five plus/ stars. But because of Lou I rated it today minus 1 star. Hopefully Management of Boscovs LLC will find it helpful for the best of the business. Thanks

I added my daughter as authorized user. I was told by customer service that since she is my daughter, not spouse, it will not be added to her credit. They were wrong. Somehow it was added to her credit without me or my daughter giving them her social security number. Now after multiple attempts with customer service they said we must dispute it with the credit bureaus. So more time and red tape to fix their error.

In the Men's shoe department today, where I saw Sketcher shoe that appeared isimilar to their ad. I took a shoe to the checkout to ask for my size to try on. The employee said oh, that's a woman's shoe, I'll show where the men's Sketchers are. So she takes me to a display a little further down saying this is the men's Sketchers. If your goal is to make your customers feel foolish, it works. There were no signs on display saying Women's Sketchers. It was the Mens side of the shoe department. Where is the logic for withholding a simple sign where women's shoe are displayed(in the men's Shoe Dept??? Management fails simple Logic.

On the 11 of Aug 2023 when my Wife a Black woman!!!!! went shopping there, as she was leaving the store 2 White guys from the store security stopped her in the parking lot and accused her of stealing merchandise!!!!! Which she had not!!!!!! In my opinion they had racially profiled her because she’s a Black woman!!!!!!She's from Trinidad and she had never in her whole life experienced this before so needless to say she got very upset!!!!!They treated her with disrespect!!!!!!because she was Black!!!!!While in the store all she bought was 2 pair of stockings which she paid for at the cashier before she left the store. When she asked to see the one who had mistakenly Accused her of stealing, they would not let her confront her Accuser to ask why they thought she had stolen merchandise in the first place!!!!! They made some weak excuses because of store policy they would and could not!!!!So because of what happened to her at the Boscov’s store at the Colonie center in Albany NY, she’s going to tell all her Black friends what happened and not to shop there!!!!!! She is also going to bring back the 2 pair of stockings she bought there and get her money back as well because this incident!!!!!