Business ProfileforFAST Appliance Repair, Inc

I called ********* when my refrigerator broke under warranty. They sent out Bill from Fast Appliance. He didn't even check the temperature or have a thermometer. He just stared at it and said the rubber gasket was loose. I questioned him because it was the temperature. Everything in my refrigerator was frozen. Then he decided to replace the entire door because "sometimes" they are defective. That didn't work. Everything in my freezer defrosted. Only then did he decide to check the motherboard. It would not go into service mode and decided it needed to be replaced. He just guessed.They told me they would come out as soon as the part came in because it was an emergency because I had no diabetic meds. When it came, I called and specifically asked them if there was anything I needed to do. They said no. That day, I had a medical emergency and needed to get to the ER since I had no diabetic meds (they were frozen). I called them and told them and asked if they could come out any sooner than 4:30. They said he was not willing to. He eventually called and said he would be at my place in 15 minutes. He then, and only then, told me everything had to be out of the freezer and if it was not, I would need to reschedule. They said to go to the ER and they would schedule for the following week. When I called them, they were not willing to come out for 3 weeks! I was upset and they said they were dropping my job, leaving me with no frig. I told them all along that I tried to find someone else through ********* who knew what they were doing, but they told me there was no one else. Fast Appliance told me numerous times that ********* was lying. ********* said they couldn't find anyone else. I called my own repairman and he told me it was not the motherboard. It was the compressor. I didn't even mention Fast Appliance and they knew who I was talking about because of their reputation. He said ********* knows there is a huge problem with their compressors and this was what it was.