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Business Profile

Theater Stage Play Houses

Sight & Sound Theatres

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Theater Stage Play Houses.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/16/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good afternoon, I am filing a complaint because I would like yo receive a refund for the show that I was unable to see correctly because the venue changed my seat that I had selected with no prior notification. I have trouble seeing from far because of an eye condition that I have, and I selected seats in the from row. Row 104. And they seated me in 304. When I arrived at the venue the box office printed my tickets, and the person who guides us to our seats lead me and my sister to a seat that I did not purchase. When told that there was a mistake she said there was nothing she could do and that I needed to call later to speak to a manager. She also said she would bring it up to her supervisor and they were working on a solution. She never returned. When speaking to the manager 3 days later they said there was nothing they could do. The tickets weren't even printable. I had to wait to get the tickets from thee. venue. I live in NYC and this show is 3 hours and 30 minutes away. I drove all the way there and booked a hotel so that I could see a show I couldn't see correctly. I would like a full refund for this show.

    Business Response

    Date: 12/21/2022

    ********************* has been contacted directly via phone by a member of our Guest  Services Leadership Team. After a conversation with ********************** we have extended comp letter to return to the theater for a performance of ***** in 2023. The comp letter for 2 adult tickets is being emailed to ********************** directly.

Sight & Sound Theatres is NOT a BBB Accredited Business.

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