Business ProfileforYeager's Heating Service

First, I am acting on behave of my 84 year old mother. She had a general cleaning of her furnace scheduled in Nov. The technician came and was obviously having complications because he had to call another technician to help. After about a month of me telling her I smelled gas in her house the furnace stopped working. She paid a fee to cover her for a year on service calls - around $150.00 so I advised her to call Yeaers back. When they came back they discovered a gas leak in her furnace pipe which they said was caused when the original technician cleaned it (put the valve on to tight). The issue was supposedly corrected. After he left I called her and she said her furnace was coming on every 7 minutes, which it had not done previously to all this. By this time it was after 7:00 P.M. when she called she was rudely told that many people didnt have heat and thats what they were prioritizing. Again, she didnt sleep all night worrying about the situation. The technician came back the next afternoon and told her there was nothing wrong with her furnace - but adjusted the thermostat which again, they could have made her aware of the day before. I left it go at that. I did contact the office because I was upset and talked to ******. She said she would investigate the situation and get back to me. After not hearing anything for over 2 weeks I contacted them. The only words out of her mouth were your mother is not getting a refund then she hung up on me. I tried calling back several times and they wouldnt pick up. Finally a girl named ***** (I think) called me back. I could not get a word in. Every time I would try to talk she talked over me. After about 10 minutes of listen to her B.S. I hung upI did ask her to please let me talk and she just continued to interrupt and talk over me so I knew at that point it was a lost cause. I have never been treated with more disrespect in my life. I just wanted some come of apology to my mom for the way they disrespected her and called her senile. At this point I feel with all the agitation this has caused she should get a full refund because if that leak wasnt discovered she could have died in her sleep. I will go on all the social media I can and make people aware of how awful this company treats its customers.