Complaints

This profile includes complaints for The Advocacy Alliance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Advocacy Alliance

  846 Jefferson Ave Scranton, PA 18510-1032

• 

  The Advocacy Alliance

  PO Box 1368 Scranton, PA 18501-1368

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a Steel Building Purchase Order on 6/17/2022 for a Total Price of $26,095.52 which included a $5219.10 “rebate”. I submitted a deposit from my checking account in the amount of $6524.00 to “lock in the price” per sales representative ***** ********. That left a COD balance of $19571.72 (tax to be added). I received an email dated 6/24/2022 from ********* ******* with 6 documents attached for me to sign. Order #*****. In yellow highlight was the statement “To remain qualified for your rebate, we need to finalize the design of your building within 30 days of your purchase. That date is 7/17/2022.” I signed and returned the completed documents via ***** Sign 7/17/2022 at 12:55 pm. It was reasonable to believe that the 6 documents received were the final design documents because I was not sent any more documents before that date nor was I informed there were more documents that needed to be signed. I immediately received an automated response from ******* stating “I will be out of the office until July 25th.” On 7/25/2022 I received an email from ******* stating that “the forms came through corrupted.” 7/27/2022 I signed and returned the forms again and received confirmation they had been received. ******* sent more documents to sign on 8/10/2022. I signed and returned them on 8/14/2022. 8/15/2022 I received an email from ******* stating “we are experiencing longer lead times”….. “and we hope to get through these unprecedented delays and back to normal time frames soon.” 7/3/2023 I received an email from ******* stating a COD balance of $26,325.32. I replied that was incorrect and the amount due with tax totals $20,850.20. ******* responded “the design was not finalized until 8/14/2022. I responded to please honor the price agreed to and signed for or refund my deposit. 7/11/2023 I was sent a General Release and Waiver stating I would not receive a refund and would not file a complaint or bad reviews. I responded to **** ****** that I would not sign and demanded a refund or ********* Steel honor the agreed upon price. After multiple emails with ****** 8/15/2023 he emailed “I have gotten approval to credit back your account for the rebate amount that expired.” There were 2 documents attached to sign, a Verification of Purchase Order and a General Release. I refused to sign the General Release because the non-disparagement clauses contained within it appears to violate terms of The Consumer Review Fairness Act and my rights to Be Heard and Redress. I signed the Verification of Purchase Order on 8/26/2023 as requested by ******. On 8/28/2023 I received the email response from ****** stating “You have lost your credit because you refuse to sign the release for it.” Again I requested either honor the originally agreed upon price or refund my deposit. ****** also falsely stated that the delays were mine. I sent him the out of office email, corrupted file issue, and told him that I had not received all of the required documents he says I should have signed from ********* Steel by the 7/17/2022 date he referred to. ****** also stated that I was not eligible for a refund because I signed that in the original Purchase Order. I told ****** that the original Purchase Order states a roof snow load of 105.84 but the final design only has a snow load of 91.94 so ********* Steel did not adhere to the terms of the contract. I believe that ********* Steel is using unfair and deceptive business practices. They misrepresented that my deposit was required to “lock in” the price and then falsely blamed me for delays as an excuse to deny me the $5219.10 “rebate”. Another concern is the Verification of Purchase Order had a bold red “PRELIMINARY COD SUBJECT TO AUDIT” which was not disclosed when the original purchase documents were signed or at any time during the subsequent communications. This appears to give ********* Steel another opportunity to raise the price. I do not trust that they will honor the original agreed upon price, which would be a COD of $20,850.20, nor do I trust that they will supply me with a complete building of the quality I was led to believe I was purchasing. I have recently read many ********* Steel customer complaints regarding poor quality, missing parts, shipping errors, etc. At this point I think the only way to resolve the issue is to receive a refund of my $6524.00 deposit. There are so many reviews online about others with similar experiences. A news feature regarding legal action against ********* Steel ******************************************************************************************************* alleges there are more than 100 class members, and the amount in controversy exceeds $5,000,000. Another news article ***************************************************************************************************************************** And a ******** page ********* Steel Buildings Victim group has 154 members. My experience with ********* Steel is not unique.

• Initial Complaint

  Date:12/30/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am repeatedly trying to get in contact concerning my funds and no one is picking up the phone including the operator.

  Business Response

  Date: 01/04/2023

  Hello, 

  The Advocacy Alliance was closed from 12:00PM on 12/20/2022 through 9:00AM 1/3/2023. The emails and voicemails were returned to this individual by 9:09AM on 1/3/2023.

  Thank you.

• Initial Complaint

  Date:05/26/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 15-year-old son was granted an educational trust fund to pay for educational expenses. The agreement is very specific as to what I pay for and what it excludes. As my son attends a private school and lunch must be paid for out of pocket same as the tuition and school supplies. The trust fund states the family meaning me can be reimbursed for any expenses occurred and all educational expenses should be paid by the trust fund. The trust fund group is refusing to reimburse what I paid for this year for his school lunch and refusing to pay moving forward. The lunch is paid via an online portal, so every transaction is documented. If the trust fund doesn't pay for his lunch my son may not be able to attend the school as $780 per year is not affordable. The trust group is refusing to show any written documentation to their claims. I have provided the settlement to them multiples times with no response.

  Business Response

  Date: 06/01/2022

  Dear ******************. I am responding to above listed compliant with came to your attention. This issue was resolved before the notification came to my attention.  The trust was aware of the financial concerns addressed by the parent and ************** is getting reimbursed for her child's lunches after review of the private school policy in order to conform to the settlement agreement of her child's trust. We have agreed to reimburse her weekly lunch expenses after she submits her payment receipt.  Respectfully submitted,

  Customer Answer

  Date: 06/01/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************