ComplaintsforPenn Foster

• Initial Complaint

  04/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  My son only used this program for about a month and now they want me to pay them over $400 just for the month that he used this program and they would not accept any of his previous credits and they will not release any of his credits and wanted me to pay them $1,000 to release his credits to another school. None of the schools near us will even accept what credits he earned on Penn Foster. So it was a waste of what money we paid down on this program for him to try to complete some schooling. I am very unsatisfied with this company.

  Business response

  04/21/2022

  BBB Case Number: ********
  Student Name: *******************
  Guarantor Name: ***********************
  Student Number: ********

  To Whom It May Concern:
  
  I welcome the opportunity to address **. *****'s concerns.************** enrolled ************** into the High School program on November 6, 2021,by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
  ************** completed 19 out of 105 exams. On April 14, 2022,************** cancelled the account. ************** completed 18.1% of his high school program, which brings him to a 25% cancellation liability. As stated in **. ****** enrollment agreement, under Cancellation Policy, If you cancel after completing at least one Program assignment but less than 50% of the Program assignments, then Penn Foster will retain the Non-Refundable Registration Fee and you will remain responsible for paying Penn Foster for the following: a)10% of the tuition if you cancel after having completed up to and including 10%of the Program assignments; b) 25% of the tuition if you cancel after having completed more than 10% and up to and including 25% of the Program assignments;and c) 50% of the tuition. ************** is liable for the agreed upon cancellation liability of $430.25 as per the enrollment cancellation terms for **************.
  After reviewing **. ****** account, we were unable to complete an evaluation, as we did not receive transcripts on **. ****** behalf, from an outside school. If ************** wishes to request his Penn Foster transcripts, the financial obligations must be satisfied. As stated in Penn Fosters Student Handbook, If you request your official transcript prior to graduation, it will only be released if certain financial criteria is met. The student handbook can be found at https://www.pennfoster.edu/admissions/policies/cancellation-policy . Additional information regarding our transfer credit policy at https://www.pennfoster.edu/admissions/policies/transferring-credits .
  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  Laura C*******
  Escalation Specialist

• Initial Complaint

  04/11/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Penn Foster is/has been attempting to collect a debt that is not mine. They inserted my name after my son couldnt pay. There are NO signed agreements for the course they are charging me for. and have sent the bill to collections agencies,, All of which can not provide me with the signed agreement for the course they are collecting for,

  Business response

  04/20/2022

  BBB Case Number: ********
  Student Name: *********************
  Guarantor Name: ***********************
  Student Number: ********
  
  To Whom It May Concern:
  I welcome the opportunity to address **. *****'s concerns. ************* enrolled ************** into the first semester of the Veterinary Technician Degree Program on August 14, 2019, by submitting a signed enrollment agreement and down payment. ************** enrolled into his second semester on October 12, 2020, by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreements.
  After reviewing the account, ************** is responsible for the first semester of the degree. ************** now of age, is responsible for his second semester of the degree. On April 20, 2022, we contacted the agency to have the information updated to show ************** liable for his second semester enrollment.
  As Penn Foster does not directly report on a persons credit history, we did ask the collection agency to amend **. *****'s credit. The amendment can take up to 90 days to be completed. ************** would need to speak to the agency directly for more information.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  Laura C******
  Escalation Specialist

• Initial Complaint

  04/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have made several attempts to try and get my refund back that they wrote in an email and told me that they’d give it back to me they’ve made several attempts not to connect me to a supervisor I’ve waited two months to be connected to a supervisor for a supervisor to follow through with it and I still have gotten no response today they answer the phone only to hang up the phone I have also asked them to replay the times in which I spoke with the supervisor I spoke with a representative so that they can listen to the conversation and know that the representative told me that I would obtain a refund along with the email that she wrote and said that I would get $332.75 which nothing has been returned to except for $50 that they took out by accident but also there’s another phone call that follows that to say that first I needed to receive the $50 and then they would refund me the 332.75

  Business response

  04/25/2022

  BBB Case Number: ********
  Student Name: *********************
  Student Number: ********
  

  To Whom It May Concern:
  
  I welcome the opportunity to address *** *****’s concerns. *** ***** enrolled into the Pharmacy Technician Professional program on November 01, 2020 by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.

  On February 23, 2022, *** ***** called to inquire on withdrawing from the program. *** ***** was advised, per the enrollment agreement, a cancellation letter in writing is required. This does include sending by email. *** ***** asked to have the polcy information sent to her on how to withdraw. Email Incident Reference # ******-******, was sent to *** ***** on that same day. We did not receive a reply email back from *** *****.  
  

  *** ***** did provide Penn Foster with the emails she claimed she sent to withdraw from the program. The email that *** ***** used is not a valid email. *** ***** was emailing [email protected] and not replying to her emails from [email protected]. *** ***** would have received an instant email back if she emailed [email protected] stating the Domain Name System (DNS) reported that the recipient’s domain does not exist. *** ***** did provide a screenshot that shows she attempted to email a cancel request on February 23, 2022, but sent to an invalid email. Due to *** *****’s error, in an act of good faith, was provide a refund for any payments made after February 23, 2022.
  

  The Cancellation Policy can be found on the student enrollment agreement, the Penn Foster marketing site, and the Penn Foster programs Catalog. The policy states, you can cancel your enrollment via email or first class mail to the address or number listed in the "contact us" section of Penn Foster's student portal. If you cancel or withdraw from the Program, you will receive a tuition refund, as follows:
  

  1. If you cancel within 6 days after midnight of the day you enroll, you will receive a refund of all monies paid to Penn Foster;
  2. If you cancel more than 6 days after enrolling but before submitting a completed Program assignment, you will receive a refund of all monies paid to Penn Foster less the registration fee (the "Non-Refundable Registration Fee");
  3. If you cancel after completing at least one Program assignment but less than 50% of the Program assignments, then Penn Foster will retain the Non-Refundable Registration Fee and you will remain responsible for paying Penn Foster for the following:
  a) 10% of the tuition if you cancel after having completed up to and including 10% of the Program assignments;
  b) 25% of the tuition if you cancel after having completed more than 10% and up to and including 25% of the Program assignments; and
  c) 50% of the tuition if you cancel after having completed more than 25% and up to and including 50% of the Program assignments.
  4. You are responsible for paying and Penn Foster shall be entitled to receive the entire Program Tuition and the Non-Refundable Registration Fee if you cancel
  (a) more than 12 months after your enrollment (timeframe may vary depending on the Program selected), or (b) after completing more than 50% of the Program assignments.
  
  The eligibility timeframe for *** ***** expired on November 2, 2021. Due to this, *** ***** is not entitled to a refund on the account. As stated above, as an act of good faith, *** ***** was provided a refund for the payment that was made after she emailed her cancel request to an invalid email domain.
  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
  
  Sincerely.
  Andrew K*******
  Sr. Escalation Specialist

• Initial Complaint

  04/09/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I enrolled in Penn Fosters Business Management course and didn't complete their course because I had to take care of my father who was on home hospice. I was under the impression that I would have 15 months to complete their course as described under their program description and was allotted 2 6 months extensions to their initial 15 month course time frame. Their is a collections on my credit report Penn Foster has against me and I find their business practices predatory for one never giving me the alloted time listed under their schools program description, two never attempting to contact me that my credit card set on autopay was being declined, three sending my account to collections for an unfinished course that wasn't fully paid nor completed, while I still have time left under their program description to finish the course, and I cannot access my account to see the information as to the reasoning behind why I've had my account sent to collections. I contacted the collection agency they sent the  bill to and was giving no explanation of the charges I was deemed negligent on except for the telephone operator stating "you are responsible for the debt" without no reason as to why the bill was sent to a collections agency in the first place. I had to move, drop everything I was doing in life, and am now trying to get back to living a normal life, and this school has thrown up barriers, for me to do so without no warning I was being dropped from their program, and why they've sent my account to collections. I was never giving the opportunity to complete their course through the alloted time granted under their schools policy, never warned my credit card was being declined payment while enrolled in autopay, and my account sent to collections without due process. Enrollment in this school has caused me difficulties in life and it's malarkey that I wasn't able to finish their course let alone have my credit ruined.

  Business response

  04/20/2022

  BBB Case Number: ********
  Student Name: *******************
  Student Number: ********

  To Whom It May Concern:
  

  I welcome the opportunity to address *** *****’s concerns. *** ***** enrolled into the Small Business Management Program on June 5, 2019, by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
  

  *** ***** completed 12 out of 17 exams. We tried to contact *** *****’s phone number on file, multiple times starting on March 15, 2020, about the past due tuition. Due to defaulted payments, *** ****** account was sent to an outside collection on July 30, 2020. As stated in the enrollment agreement, “Penn Foster reserves the right to suspend your enrollment in the Program immediately and require you to pay the outstanding balance of the program price associated with the payment plan you chose. In addition, you will be responsible for any collection costs, including legal fees, incurred by Penn Foster to collect amounts owed.”
  

  As Penn Foster does not directly report on student’s credit, *** ***** will need to reach out to the agency to inquire about how to amend his credit.  Once *** ***** settles the past due balance with the collection agency or our financial department, he will be able to continue with his program from where he left off.  We will provide a courtesy 2 month extension to complete the remaining exams when eligible.
  

  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
  
  Sincerely.
  Laura C******
  Escalation Specialist

• Initial Complaint

  04/08/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I enrolled in penn foster in 2019 for my high school diploma i paid the course in full for 999$ because they said i would save 250 for the while program if i paid in full and i even asked them will this cover all my program and everything this lady said YES i asked her again will i ever need to pay any extra fee because i dont like surprise bills she laughed and said yes this covers your books and everything you wont have to pay anything else, fast forward I finish all the classes on february 2022 my online course shows that im 100% completed however i did not pass a plumbing elective that i mistakenly selected because once you select start you cant change it to something else which i called them and told them the lady said to bad its to late you have to take the course because you selected the course even though i told her i did not want that plumbing, she than told me to change it i would have to pay 250$ just to change the course smdh so instead i said no let me try and take the class, she than told mw it will be better that way because ill be able to take the plumbing twice if i dont pass it the first time, went ahead and took it and failed it i asked them again to change the elective they still want to charge me 250$ again after i failed the elective. i think thats a wrong way to run your business and i called today 04/8/22 just for a lady to tell me that i will need to pay 25$ each for each other elective course that i need to take to bring my total high school credit to 21.5 since i have 16.5  right now. i dont recomment this place might as well just study for your GED AND PAY WAY LESS MONEY than this fraud of a school theu are trying to get as much money as they can from you, they tell you one thing but yet its another .. do not do your high school diploma here i came to america trying to start a better life by doing my high school diploma and yet penn foster is robbing me blind . they can keep my money and the diploma. god will bless me always, I believe it

  Business response

  04/13/2022

  .BBB Case Number: ********
  Student Name: ******** *****
  Student Number: ********
  To Whom It May Concern:
  
  I  welcome the opportunity to address **. ****** concerns. ************** enrolled into the High School Diploma program on March 12, 2019 by submitting a signed enrollment agreement and payment in full.
  The enrollment agreement states, the Program price identified on the front of the Enrollment Agreement includes (a) your tuition which covers all instructional content, online licensed course materials (for term of license), academic and service support, and examinations, (b) your Registration Fee, and (c) a finance charge if you have selected a Monthly Payment Plan.
  The enrollment agreement states by signing this Enrollment Form, you acknowledge that you have received, read, understood, and agree to be bound by the terms and conditions on all pages of this agreement (including without limitation, the credit disclosures), as well as the student catalog and any information pertaining to this program, including technology requirements, provided on our program website.
  The agreement price covers the attempt of 21.5 scheduled credits. The student catalog states once you complete all of your scheduled assignments, including your electives, your record will be reviewed by our staff. If you have not passed certain subjects, you will receive notification of new subjects or alternate exams you can take to make up the credits. There is a fee for makeup subjects and alternate examinations. The amount depends on the number of subjects you need to make up. Your notification letter will include the amount of the fee
  The student catalog states the following fees are charged, if applicable: - Change of Elective $10.00 (materials not shipped) $40.00 (materials shipped) - Alternate Exam for Failed Subject - $25.00 - Replacement Subject for Failed Subject - $50.00 - Additional Six-Month Extension - $95.00.************** attempted 21.5 credits, however she did not earn all 21.5
  *** ***** had attempted all electives prior to calling on February 28, 2022 stating she was completed. *** ***** was advised that she needed to earn all 21.5 credits in order to graduate. *** ***** stated she would not attempt any retakes. On March 7, 2022, *** ***** called Penn Foster and asking on the delivery of her diploma. *** ***** was advised once again that she completed the scheduled credits and did not earn enough to graduate. *** ***** was advised on what was needed in order to qualify for graduation. At this point, *** ***** requested a supervisor to speak with.
  On March 7, 2022, *** ***** spoke with a supervisor regarding her progress. *** ***** was advised that Penn Foster would be willing to waive the failed subject fees, but *** ***** would still need to earn 5 elective credits. This is not optional as *** ***** has earned 16.5 credits toward the required 21.5 credits.
  On March 23, 2022. *** ***** called to inquire on her graduation status. *** ***** was advised again on the need for 21.5 credits earned in order to graduate. *** ***** stated the plumbing electives were difficult and requested another option.
  On April 8, 2022, *** ***** inquired on her account and was advised of the need to earn all 21.5 credits. On April 13, 2022, I asked to have a member of our team reach out to *** ***** to attempt to go over replacement course options.
  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at ###-###-####.
  
  Sincerely.
  Andrew K*******           
  Sr. Escalation Specialist..

• Initial Complaint

  04/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started penn foster around the first of the pandemic before it got to bad. I did a couple courses which i paid for monthly until we wasn't aloud to work anymore and i wasn't able to pay anymore. Now my credit score has went down allot because they saying i owe them for classes i didn't take its not right

  Business response

  04/14/2022

  BBB Case Number: ********
  Student Name: *****************************
  Student Number: ********
  To Whom It May Concern:
  
  I welcome the opportunity to address **. ******'s concerns.****************** enrolled into the High School program on May 15,2021, by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
  ****************** completed 6 out of 105 exams. Due to defaulted payments, **. ******** account was sent to an outside collection on February 10, 2022. As stated in the enrollment agreement, Penn Foster reserves the right to suspend your enrollment in the Program immediately and require you to pay the outstanding balance of the program price associated with the payment plan you chose. In addition, you will be responsible for any collection costs, including legal fees, incurred by Penn Foster to collect amounts owed.
  As Penn Foster does not directly report on students credit,****************** will need to reach out to the agency to inquire about her how to amend her credit. ****************** can contact our student services department or me directly at *************@pennfoster.edu to cancel her account if she wishes to no longer continue with our program.
   Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  Laura C********
  Escalation Specialist

• Initial Complaint

  04/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I decided to further my education by enrolling in Penn fosters Veterinary Technician course back in 2008.I completed all the assignments except the last one which was to take a proctored exam,in which I couldnt complete because I could not find a proper candidate for my exam.I have not heard anything since and it it now 2022 and I would like to dispute the charge from my credit report

  Business response

  04/12/2022

  BBB Case Number: 
  Student Name: ***************************
  Student Number: ******** / ********
  To Whom It May Concern:
  
  I welcome the opportunity to address *** ******* concerns. *************** enrolled into the Veterinary Assistant program on April 12, 2010 by submitting a signed enrollment agreement and down payment. **************** enrolled into the Veterinary Technician Associate Degree on February 16, 2014 by submitting a signed enrollment agreement and down payment. I will include a copy of both enrollment agreements.
  **************** closed out the first account on May 27, 2010 and was advised of her cancellation terms. On August 23, 2010, **************** called to state she may want to continue and was advised of her owed cancellation liability.  As of April 12, 2022, *************** still has an open liability of $211.00. Due to defaulted payments, the account has been sent to an outside collection agency a few times.
  **************** completed 97.4% of the tuition for her first semester of the Veterinary Technician Associate Degree. Per the agreed upon enrollment agreement, **************** is responsible for the full semester cost. As of April 12, 2022, **************** owes a liability of $786.40. Due to defaulted payments, the account was sent to an outside collection agency a few times. *************** called on February 25, 2021 to inquire on continuing with the degree program. **************** was advised of the liability due.
  **************** will need to settle her financial responsibilities prior to being eligible to enroll in another program with Penn Foster and all Penn Foster brands. **************** would be able to call and speak with our financial department at ************.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  Andrew K*******           
  Sr. Escalation Specialist

• Initial Complaint

  04/04/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up for the high school program 6/24/20 I called and canceled the program on 6/29/20 and went with a different school the program was not was I expected . I received a call from a collection angency stating I owe 528.50 I ask for what she said they never canceled my service and was still billing me I would never knew this if I didn't call today 4/4/22 I spoke to someone at pen foster and was told its nothing they can do about there customer service person never canceling my service and I have to pay . I haven't log on in almost 2 yrs this is crazy if something wont be done I will contact my attorney and I was told they put this on my credit it needs to be removed

  Business response

  04/14/2022

  BBB Case Number: ********
  Student Name: *********************************
  Student Number: ********
  To Whom It May Concern:
  
  I welcome the opportunity to address **. ********'s concerns. ******************** enrolled into the High School program on June 10, 2020,by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement.
  ******************** completed 12 out of 105 exams. Due to defaulted payments, **. ********'s account was sent to an outside collection on January 14,2022. As stated in the enrollment agreement, Penn Foster reserves the right to suspend your enrollment in the Program immediately and require you to pay the outstanding balance of the program price associated with the payment plan you chose. In addition, you will be responsible for any collection costs, including legal fees, incurred by Penn Foster to collect amounts owed.
  After reviewing **. ********* account, I was unable to locate any previous correspondence regarding canceling the program on June 29,2020. On November 16, 2020, ******************** called in to have the monthly payments lowered. Ultimately, **. ********* account was cancelled via phone on April 4,2022.
  ******************** owes a liability for the coursework she has completed in her high school diploma program. ******************** can contact our financial department or the collection agency to fulfill her financial obligations. As Penn Foster does not directly report on students credit, ******************* will need to reach out to the agency to inquire about how long it will take to amend her credit after the financial liability is satisfied.
   Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  Laura C*********
  Escalation Specialist

• Initial Complaint

  03/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  While checking my credit report in preparation of pursuing purchasing a new vehicle, I found that Penn Foster College has incorrectly reported former tuition as unpaid and in collections although payment was made directly to the college from the ********** of ******** Affairs. They have also reopened enrollment which I did not authorize as I had already been in dispute with the school for illegally releasing personal information pertaining to exact grades of exams for classes in which I was enrolled in with a former employer who used the information received, without ever having my consent to release any information, and the employer began their harassment and posting the information online through various social media platforms. Due to this, I completed the first semester only and did not continue with Penn Foster, but instead transferred to an accredited school to which I graduated from. Penn Foster is claiming inaccurate information to credit bureaus and has harmed my credit report. I seek reparations for this damage as well as to have this Predatory educational institution removed from my credit report.

  Business response

  04/11/2022

  BBB Case Number: ********
  Student Name: *******************************
  Student Number: ******************
  To Whom It May ***************** welcome the opportunity to address Mr. ***** concerns.************ enrolled into the Veterinary Technician Associate degree on June 30,2011 by submitting a signed enrollment agreement and down payment. ************ re-enrolled in the same degree program on May 9, 2016. I will include a copy of the enrollment agreements.
  On October 25, 2012 ************ called Penn Foster upset stating information of his was given out and was demanding a full refund. *********** was advised that Penn Foster follows all FERPA laws and will not give out any information, other than directory, without a signed release by him. The last exam ************ submitted under the initial enrollment was dated April 13,2012.
  On May 5, 2016, ************ called Penn Foster using explicit language making claims of defrauding him of his VA benefits. ************ was sent a detailed email explaining changes in 2013 to VA certifications. Our ***************** attempted to call ************, however the number provided was invalid. *********** stated he wanted to get back to the program.  
  ************ was advised due to the timeframe, he would need to re-enroll into the program and have an academic evaluation completed. ************ re-enrolled on May 6, 2016 by signing a new enrollment agreement and making a down payment. Mr. ***** original account was closed and due to the re-enrollment, he was not charged the cancellation terms of the original enrollment. This was a courtesy offer provided to ************ as there was a liability due of $1005.60 on the original enrollment.
  ************ attempted to us his VA benefits for the 2016 enrollment,however the VA had ************ listed as attending ************** College and using his benefits there. As the VA had Mr. ***** records reflecting another school as actively using, Penn Foster could not submit VA certification. *********** was notified to update the VA with his school records in order for Penn Foster to try to certify him.
  Due to defaulted payments, Mr. ***** account was sent to a third party collection agency. As of April 11, 2022, ************ has not submitted his required cancellation request in writing. If ************ submits a request to cancel (can email **********************************),he would be responsible for his cancellation liability only. The debt will remain as all information was previously reported correctly.
  
  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  ****** ********           
  Sr. Escalation Specialist

  Customer response

  04/22/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  

  The information provided by Penn Foster is false, and is fabricated.  I enrolled in 2011 as they states and they received 100% tuition payment directly from ********** of ******** Affairs. They intentionally mislead me to complete the paperwork to receive payment from earned educational benefits which caused me to unknowingly relinquish any remainder of benefits remaining to use toward my degree. This covered the remainder of the initial semester of the program, not any other portion. While enrolled for the second semester, they illegally released personal information pertaining to my grades to a former employer who used the information in harassing manners including posting grades online in social media boards, all tuition payment history, and how quickly I was progressing at a program which they stated was all on the individual students pace. Due to this, I withdrew enrollment. They decided to attempt to collect the entire second semester tuition and reported me to collections, including the own in-house collections which uses another name to intentionally bypass laws set forth by the Fair Debt Collection Practices Act. In 2016 when I was enrolled in ************** College, it was brought to my attention the collection account for Penn Foster was reported to the credit agencies and could affect employment with the Hospitals in which clinicals were conducted. Upon calling Penn Foster at that time to address these issues, they stated that all account balances would be removed. I never reenrolled in the program and demand they provide signed agreements with my signature, or to remove their false information from my credit report. Failure to abide will result in legal action being taken! This company lies, defrauds students, and operates in illicit predatory educational institution practices.
  Regards,
  
  *******************************
  
  
  
  
  
  
  
  
  

  Business response

  05/16/2022

  
  BBB Case Number: ********
  Student Name: *******************************
  Student Number: ******************
  To Whom It May ***************** welcome the opportunity to address Mr. ***** concerns. All statements provided by Penn Foster have been factual. On May 16, 2022 I reached out to ************ in order to resolve his concerns. I am awaiting a reply.
  Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  ****** ********           
  Sr. Escalation Specialist

  Customer response

  05/18/2022

  
  Better Business Bureau:
  
  
  Upon being contacted by the business to discuss my concerns, the business offered a solution which is mutually beneficial and therefore has satisfactorily resolved the case. You may now consider this matter resolved and close the case. Your assistance with this has been greatly appreciated.
  
  
  Regards,
  
  
  *******************************
  
  

• Initial Complaint

  03/20/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm writing because I was once enrolled with Penn Foster I'm no longer a student. I didn't finish the program because of personal reasons. I recently check my credit and the date they are reporting that I open the account is not correct. I haven't been enrolled in years they are reporting false information I would like to get a copy of my copy of my contract with the correct year that I was enrolled. They are trying to keep the debt from falling off because its old so every year they change the date so it can be fresh.

  Business response

  03/30/2022

  BBB Case Number: ********
  Student Name: *****************************
  Student Number: ********
  To Whom It May Concern:
  
  I welcome the opportunity to address ************ concerns. ****************** enrolled into the High School program on August 28, 2015, by submitting a signed enrollment agreement and down payment. I will include a copy of the enrollment agreement. 
  ****************** completed 44 out of 104 exams. Due to defaulted payments, **********'s account was sent to an outside collection agency multiple times. On February 26, 2022, the agency recalled the account back to us. After reviewing ***********'s account, I was unable to find any communications via phone, email or chat about cancelling her high school program. As stated in the enrollment agreement, Penn Foster reserves the right to suspend your enrollment in the Program immediately and require you to pay the outstanding balance of the program price associated with the payment plan you chose. In addition, you will be responsible for any collection costs, including legal fees, incurred by Penn Foster to collect amounts owed. 
  As Penn Foster does not directly report on students credit, ****************** will need to reach out to the agency to inquire about her how long it takes for her credit to be amended. ****************** owes a liability for the coursework she has completed in her high school diploma program. On March 30,2022, I closed out the account according to ************ agreed upon cancellation liability. ****************** can contact our financial department to fulfill her financial obligations. 
   Penn Foster is devoted to the educational advancement and satisfaction of all our students. If you have any further questions, please contact me at **************.
  
  Sincerely.
  Laura C*********
  Escalation Specialist
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩