Business ProfileforSusquehanna Valley RV Sales & Service, Inc

4/1/22 picked up '22 *** **. Prior to this we noticed a $513 math error by salesman Bob; we agreed to paying $313 of error & no further contact with Bob due to a disrespectful text comment. Further, Sales Mgr Ryan erroneously told us over phone our rig had ** ********* tires. Once we got it home, found out incorrect. When notified he said "they" either switched them out or he looked at wrong rig. He felt our best option was to drive the tires 2 years, contact him & he would grant a good discount, but we would need to also pay for install & disposal. Amber, Service Dept, told us a tool we found in a drawer was to manually operate slides; also incorrect. My husband found they were for leveling jacks. By this point, we were simply dumbfounded & disgusted by the errors & blatant disregard for us as satisfied customers. I called the GM Bob, needed to leave a "cliff notes" complaint with a gentleman who assured GM would return call. No,never returned my call, he assumed it was for Salesman Bob. I called GM Bob a 2nd time, retold my story. (He also thought the tool was for slide...no). He asked what did I want, feel necessary. I said no idea, what's fair, we've never been involved in something like this. He was to talk w the above individuals & get back to me. I called him following Thurs. Basically said, you got what you paid for, it was a good deal. Ended with " I'm ending this conversation". One correct statement was made by Sales Mgr Ryan, upon defending Bob's math error he told me, "we're human, we all make mistakes, I'm sure you have too". I replied I most certainly have, but didn't insinuate as Bob did that anyone was "turning it around". Ryan, you are correct - everyone mentioned above at Susquehanna RV made mistakes!