Complaints

• Initial Complaint

  08/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am filing a formal complaint against Dr. Jason T**** and Tripp Chiropractic & Nutrition for misleading advertising and deceptive business practices. On April 1, 2024, I signed an agreement for a "Comprehensive Neuropathy Pain and Treatment Plan" based on Dr. T****** assurances that it would relieve my neuropathy pain. I paid $7,000 through a credit card they pressured me to open. However, after further research, I discovered that the products and services recommended could not deliver the promised results. Dr. T****** claims, made in person and through advertising, were misleading and induced my consent under deceptive pretenses. I immediately notified him that I wanted to cancel the agreement. T then returned everything. My lawyer has tried to contact them several times to confirm the cancellation, but they have not responded. Specific instances of false advertising include promotional materials and seminar presentations implying that the treatment plan could reverse or cure neuropathy and diabetes—scientifically dubious claims. As of today, a banner at the top of his site advertises for a seminar entitled or described as “Fix Diabetes.” Dr. T****** practices appear to specifically target elderly and vulnerable patients, exploiting their desperation through false promises. Online reviews from other patients indicate similar experiences, with complaints of being scammed and pressured into expensive treatment plans that did not deliver the promised results. This pattern of behavior reflects a broader issue of exploiting vulnerable individuals. I request BBB's assistance in resolving this matter by seeking a full refund and nullifying any financial obligations arising from the agreement due to the deceptive practices involved. I believe the agreement should be considered void ab initio Additionally, I urge the BBB to review Dr. T****** business practices to prevent other consumers from being similarly misled or exploited. I will email additional information.

  Business response

  09/09/2024

   

   

  *************** DO NOT PROCESS THIS VERSION OF RESPONSE AS ANOTHER ONE WILL BE FILED --- LMF 9.11.24****************

   

  Ref: Joseph Mercurio, FILE NO: HCS-24-05-000869

  Re: Tripp Chiropractic 
  Our File No. 15036.454880 
  

  Please allow this correspondence to serve as a written reply to the Complaint filed indicating consumer dissatisfaction with Tripp Chiropractic referenced by the file number above. Please be advised that my office is representing Jason Tripp, D.C. and Tripp Chiropractic and Nutrition in conjunction with this matter. 
  

  Mr. Mercurio seeks cancellation of the contract between Tripp Chiropractic and Mr. Mercurio which includes a request that all charges be refunded. The narrative that is part of the Complaint contains certain factual inaccuracies which will be addressed more fully below with supporting documentation. 
  

  1. Mr. Mercurio did attend a Neuropathy seminar at a local restaurant presented by Jason Tripp, D.C. of Tripp Chiropractic and Nutrition. 
  2. As part of the seminar, Dr. Tripp explains in detail the treatment involved, the length of care, and conducts a discussion regarding the fees during the course of the presentation. 
  3. Joseph Mercurio presented to the offices of Tripp Chiropractic for examination of neuropathy symptoms on March 29, 2024. At the time of presentment on that date, Mr. Mercurio was provided with a copy of the Medicare Guidelines, Section 2252.3 wherein Mr. Mercurio was informed that Medicare will not pay 
  100% for his care. Mr. Mercurio reviewed and signed the document. (See copy attached hereto and marked as Exhibit A.) 
  4. An examination was performed on 3/29/24. The patient was informed that Dr. Tripp would analyze the x-ray and the examination findings. At a subsequent appointment, the doctor would review with the patient the program related to the care, how long it would take. As part of the proposed subsequent meeting, Dr. Tripp would review all insurance and financial information before starting care. Mr. Mercurio was instructed to bring anyone who would help him make health and finance decisions. 
  5. Mr. Mercurio returned to the office on April 1, 2024 by himself. His history, exam findings, test results and x-ray findings were reviewed in detail with him. Dr. Tripp went over all recommendations for care which included a variety of therapies. All care recommended was based on examination findings, which included, but were not limited to, the following: 
  (a) 
  (b) 
  (c) 
  In-office care: included arthrostim, chiropractic adjustments, vibration therapy, traction, physical medicine, computerized balance testing: 
  At home care: Nerve Spa Neuropathy treatment and red light therapy; 
  Nutrition program: This program is designed to improve whole body health. 
  6. Mr. Mercurio was informed that due to the severity of his neuropathy, treatment could potentially take 12 to 18 months. However, the care plan was made for the first three months. 
  7. Mr. Mercurio elected on that date to get started with the program. The office policies were reviewed in detail verbally and then the patient is allowed to read all documentation outlining the terms, conditions and scope of care plan. The office policies were reviewed and initialed by Mr. Mercurio. (See copy attached hereto and marked as Exhibit B.) 
  8. The Care Plan Agreement and Permission to Adjust form are both read and signed prior to any care. (See copies of these signed forms attached hereto and marked as Exhibit C.) 
  Jeremy T. Robb, Consumer Protection Agent Office of Attorney General May 15, 2024 
  Page 3 
  9. The Receipt of Equipment and Supply form is also read and signed. (See copy 
  of signed document attached hereto and marked as Exhibit D.) 
  10. The refund policy is reviewed multiple times during the consultation and the signing of the paperwork. Expressly set forth therein is the indication that no refunds are accepted for nutritional supplements, equipment, products or supplies. The patient signed the receipt of equipment form, the disclosure of fees, the comprehensive treatment plan and the agreement for care/permission to adjust forms. All four of these forms spell out that the nutritional supplements and equipment is non-refundable. 
  11. The total cost of the comprehensive neuropathy pain treatment plan was $17,433.00. (See copy of signed plan, disclosure of fees which were signed on April 1, 2024 attached hereto and marked collectively as Exhibit E.) 
  12. Mr. Mercurio signed the patient policies of Blueprint Vitality and agreed to financing through CareCredit on the same date. That financing was a total of $7,000. (See documents collectively attached hereto and marked as Exhibit F.) 
  13. On or about April 2, 2024, the niece of Mr. Mercurio, Linda Anderson, Esquire, contacted the offices of Tripp Chiropractic with a request for a refund. Until clearance with Mr. Mercurio was obtained, no discussions pursuant to HIPAA were undertaken with Ms. Anderson. Once clearance was obtained, she was informed that nutritional supplements and equipment are nonrefundable pursuant to the agreements reviewed, read, and signed by Mr. Mercurio. She was informed that a refund can be given for any care that has yet to be received. 
  14. Mr. Mercurio agreed to the financial agreement and was fully aware of the refund policy regarding nutritional supplements and equipment at the time of execution. He is not being charged for any care that he has not received. He paid a portion of his bill using CareCredit financing company. CreditCare financing company investigated the dispute over the monies paid by Mr. Mercurio and found no fraud. (See copy of correspondence from CreditCare dated May 8, 2024 attached hereto and marked as Exhibit G). The rest was to be paid by an auto debit from his account. The auto debit has been cancelled. However, the total cost for the care he received and the equipment and nutritional supplements that were provided to him amount to $8,173.00. (See copy of documentation for these charges attached hereto and marked as Exhibit H.) Mr. Mercurio has paid $7,000.00 of the total costs; however, Dr. Tripp is amenable to waiving the remaining $1,173.00 balance that is owed. 
  Jeremy T. Robb, Consumer Protection Agent Office of Attorney General 
  May 15, 2024 
  Page 4 
  However, pursuant to the duly executed terms of the agreements, Mr. Mercurio is not due a refund for the charges already paid. 
  15. The terms of these agreements are clear and unambiguous. 
  Therefore, the cancellation of the agreement in the manner accepted by Tripp Chiropractic is in accordance with the terms of the documentation which has been provided. The retention of the payment for services rendered and materials supplied is appropriate. No refund should be ordered. 
  Following your review of this correspondence, should you be in need of any additional information from Dr. Tripp or me, feel free to contact us at your convenience. 
  Thank you. 
  George P. Kachulis

• Initial Complaint

  07/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to a seminar put on by Dr J T****. It included testomials of people who said they were helped by the clinic. I went two times a week which was 10 visits. Starting on February 20 until march 28. I repeatedly told the chiropractor that I was feeling worse than when I started. I had an MIR preformed and took the results for the Dr. to read. He looked at the MIR and said it looks like a little arthritis. Which is incorrect I have alot of arthritis and will need a Hip replacement. I stopped going when I complained and got no result. when I signed for this treatment I was told I could get a refund if I stoped treatment. I asked for the refund in march I was told I had to wait 30 days. I waiting over 30 days called and was told I have to wait another 30 days. When I was told I would receive a refund after 65 days the amount is $149.00. This is not acceptable. What recourse do I have?

  Business response

  08/09/2024

  The patient came in to this office for examination on Feb 20, 2024. She came back for report of findings and recommendation go over. We reviewed her case and went over necessary paperwork. She agreed to care and paid her fee. She proceeded to come in for several visits in the clinic. She decided not to continue her care / treatment. At that time the amount of care that she had already received was calculated and the difference was refunded back to her. At this time there is NO refund due. See attached paperwork that was previously sent to her showing that there is no further refund. 

  Customer response

  08/16/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  ****** ***** **** ** *** ******* **** ** ** ****** 

  I continually told them the treatments were making my hip worse. I even gave the doctor my MRI to review and he said only minor arthritis, to be expected in some one my age. I went to the Medical doctor and he said I needed a hip replacement these treatments were not going to help. When I told the Dr at Tripp's office he said these MD's always say that. You have to be patient the treatments will work you just have to stick with it. I repeated that I was in more pain now and the treatments I was were doing wasn't relieving any pain it made the pain worse.  I went to the office 2 times in Feb, 8 in March, and 1 in April. When I said I wanted to talk to the Dr I was told I had to speak to Betty Jean the bookkeeper.
  
   I was told by Betty Jean they have 30 days to review on April 1st. I called on May 1st and told again I would have to wait 30 days. I told them this was 60 days already Betty Jean said wait another 30 days. June 6th  Berry Jean told me she would review and refund to card. On July 16 Betty Jean said I would receive an estimated refund of $148
  
  I looked at the charges on the list they sent and I didn't receive all of the treatments they listed. I did the same 4 things over and over. Because, I did most of the work, attaching the equipment myself the Dr only used a little gun like thing that vibrated and did an actual adjustment of my hip 4 times. 
  
  When I had the first consultation I was told I could pay individually for each session or pay up front it would be cheaper. I was scheduled for at least 6 more weeks when I stopped going. But, I do not agree with the items listed it s very hard for me to say that they were actually used because I ( had to do most of the items yourself) did the same things every time. 
  1. I sat on a flattened out ball and rotated
  2. I put a weighted harness on my forehead put my head back and stood on a vibrating platform.
  3. 2 times they put a wet sponge on my hip where the connected wires that vibrated.
  4. I lay on a table and the Dr. used a hand held vibrator on my hip (which I repeatedly said was very pain full)
  he did actual hands on adjustments on my hip 4 times and I had to ask for those.
  
  I should be getting alot more back the list of charges has so many things that were not actually preformed. Again, I did most of the treatments myself.
  

  Thank You
  *** *****
  

  
  

  
  

  Business response

  09/09/2024

  ***** ************ * ********* **** ** ***** *** ****** ** ***** ************ ***** ******** *** ****** ***** ********
  
  I have read the complaint I received from the BBB written by ****** *****. I see that the
  complaint revolves around her feeling like she should not pay this amount for the care since she did
  most of it herself.
  The Adjustment is performed entirely by the doctor. He uses his expertise to determine
  when and where he needs to adjust. He uses by hand adjusting or with the instrument depending
  on the severity of the case and the temperament of the patient. The patient was being adjusted with
  the professional instrument adjustments.
  There is a discount for prepay when someone decided to prepay. That is the fee she was
  charged. Each therapy is billed at normal fee and calculated up to the total that is paid. Any saving
  is at the end of the treatment plan.
  No matter what form of treatment, healing takes time. You can perform a therapy or take a
  medication that numbs the pain or make you feel better short term but that does not produce
  lasting change. Correcting the root cause of the problem is what will produce a more lasting
  change. A simple google search will show that there are three phases that your body goes through
  when it is healing. Each one takes time for the body to heal through that phase. For cases such as
  these it can take many months or even years to reach full healing, based on current research. M* ***** decided not to complete the treatment plan.
  She had questions about the charges for care. The charges are for the care actually
  received. Based on how much care she has actually received in the office the total amount of care
  was calculated. The difference between what she paid and what she actually received was
  refunded to her. There is no further refund due at this time.
  
  Sincerely,
  Dr Jason T****

  Customer response

  09/18/2024

  *** *****
  11:19 AM (3 hours ago)
  to me
  
  I have read the complaint and Mr ********************** did not address my issue. His calculation of his charges are suggesting that he or his staff actually did something to help me. Throughout all of my visits the only time I did not operate the equipment was when the staff took a little vibrating wand and pressed it to my hip. 
  I did not join a health club where I worked out by myself. I was expecting to receive treatment from professionals. I did use the different equipment there (which included a flat type ball which I sat and rotated on) but again I did not have a staff member perform any treatments except when staff applied the vibrating wand, which I told them repeatedly that it hurt more each time. 
  I also took the *** that I had a copy of to the staff for review. I was told just a little arthritis nothing too bad can be cured. I am now waiting for insurance to schedule me for a replacement of my hip. I do agree I incurred some costs for using their equipment but the list I reviewed does not explain the amount of charges they applied or why. 
  Mr ********************** stated I received a discount for prepay. Each therapy is billed at a normal fee and calculated up to the total that is paid and any savings at the end of the treatment. The problem with this explanation is I was in more pain and had to stop. He is suggesting I have to pay him even though I do not want to continue to let them cause me more pain. 
  I do expect to receive more money back and I will continue to pursue this matter till I get a satisfactory result.
  
  Thank You
  *** *****
  

  
  

  Customer response

  09/19/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I have read the complaint and Mr ********************** did not address my issue. His calculation of his charges are suggesting that he or his staff actually did something to help me. Throughout all of my visits the only time I did not operate the equipment was when the staff took a little vibrating wand and pressed it to my hip. 
  I did not join a health club where I worked out by myself. I was expecting to receive treatment from professionals. I did use the different equipment there (which included a flat type ball which I sat and rotated on) but again I did not have a staff member perform any treatments except when staff applied the vibrating wand, which I told them repeatedly that it hurt more each time. 
  I also took the *** that I had a copy of to the staff for review. I was told just a little arthritis nothing too bad can be cured. I am now waiting for insurance to schedule me for a replacement of my hip. I do agree I incurred some costs for using their equipment but the list I reviewed does not explain the amount of charges they applied or why. 
  Mr ********************** stated I received a discount for prepay. Each therapy is billed at a normal fee and calculated up to the total that is paid and any savings at the end of the treatment. The problem with this explanation is I was in more pain and had to stop. He is suggesting I have to pay him even though I do not want to continue to let them cause me more pain. 
  I do expect to receive more money back and I will continue to pursue this matter till I get a satisfactory result.
  
  Thank You
  *** *****
    
  

  Business response

  09/20/2024

  
  I have read the response to the complaint. I will attempt to answer the question more fully.
  

  The first section of the complaint is about how you did not value the therapy that you received.
  

  Throughout all of my visits the only time I did not operate the equipment was when the
  staff took a little vibrating wand and pressed it to my hip. I did not join a health club
  where I worked out by myself. I was expecting to receive treatment from professionals. I
  did use the different equipment there (which included a flat type ball which I sat and
  rotated on)
  

  The vibrating wand is an adjusting tool. Only a licensed trained chiropractor can use that tool
  effectively to make specific scientific adjustments to the spine.
  

  The second statement is true. You did not join a healthclub. This is a doctors office. The therapy
  recommended are directed by the doctor. The therapy and exercises are directed at correcting
  and or rehabilitating your body. Many of them are performed by, you the patient, with
  instruction and supervision, as a way to help you know what to do at home. This method
  teaches you how to take care of yourself so that you do not need to have continued care. When
  you are able to learn what to do to prevent future recurrences, you have more confidence in
  your health and feel empowered to keep yourself healthier. I am sorry if you did not
  understand that. However, the therapy prescribed and the method taught were exactly what
  you need to help reverse your spinal condition based on your physical exam and x-rays.
  

  I will list the explanation of the therapy that you were recommended
  

   

  Specific Scientific Spinal Adjustment
  

  Specific scientific spinal adjustment refers to targeted chiropractic techniques aimed at
  correcting vertebral subluxations (misalignments) and restoring proper spinal function. These
  adjustments are based on scientific principles and are tailored to the individual patients needs.
  

  Mechanism:
  Vertebral Alignment: The primary goal is to realign the vertebrae to improve the
  function of the nervous system and restore normal biomechanics.
  Nerve Function Restoration: Correcting misalignments can alleviate pressure on spinal
  nerves, enhancing communication between the brain and body.
  Musculoskeletal Balance: Adjustments help balance the musculoskeletal system,
  promoting overall health and reducing pain.
  

  Benefits:
  Pain Relief: Effective for conditions such as back pain, neck pain, headaches, and joint
  dysfunction.
  Improved Function: Enhances mobility and flexibility in the spine, leading to better
  overall function.
  Enhanced Nervous System Health: Supports optimal nervous system function, which can
  have wide-ranging effects on bodily health.
  **************** Regular adjustments can help maintain spinal health and prevent
  future issues.
  

   

  Extra Spinal Adjustment / Extremity adjustment
  

  Extremity adjustment refers to chiropractic techniques focused on realigning and restoring
  function to the joints of the extremities, including the shoulders, elbows, wrists, hips, knees,
  and ankles. These adjustments aim to alleviate pain, improve mobility, and enhance overall
  musculoskeletal function.
  

  Mechanism:
  Joint Realignment: Extremity adjustments correct misalignments (subluxations) in the
  joints, promoting proper biomechanics and function.
  Nerve Function Improvement: By restoring alignment, these adjustments help alleviate
  pressure on surrounding nerves, enhancing communication between the brain and
  limbs.
  Muscle Relaxation: Adjustments can relieve muscle tension and improve blood flow to
  the affected areas, promoting healing.
  Benefits:
  Pain Relief: Effective for conditions such as joint pain, tendonitis, bursitis, and sports
  injuries.
  Increased Range of Motion: Enhances flexibility and mobility in the affected joints,
  allowing for improved performance in daily activities and sports.
  Enhanced Function: Helps restore normal joint function, which is essential for optimal
  movement and stability.
  Injury Prevention: Regular adjustments can help prevent injuries by ensuring that joints
  function properly and remain aligned.
  

  Techniques:
  Manual Adjustments: Chiropractors use their hands to apply controlled force to specific
  joints, restoring alignment.
  Instrument-Assisted Adjustments: Tools such as the Activator can be used to deliver
  precise adjustments with less force.
  ************* Techniques: Involves the patient actively engaging specific muscles to
  assist in realigning joints.
  

   

  Neuromed Vasomotor Stimulation
  

  Vasomotor therapy involves techniques that stimulate the autonomic nervous system to
  improve circulation and regulate vascular tone. It aims to enhance blood flow to targeted areas,
  facilitating healing and reducing inflammation.
  

  Mechanism:
  Vasodilation and Vasoconstriction: The therapy alternates between promoting
  vasodilation (widening of blood vessels) and vasoconstriction (narrowing of blood
  vessels) to optimize blood flow. This process helps deliver essential nutrients and
  oxygen to tissues while removing metabolic waste.
  Neurological Influence: By engaging the autonomic nervous system, vasomotor therapy
  addresses dysfunctions that may contribute to pain or tissue health.
  

  Benefits:
  Pain Relief: Improved circulation can reduce muscle tension and alleviate pain.
  Enhanced Recovery: Increased blood flow accelerates the healing process after injury or
  surgery.
  ******************* It can help manage conditions like neuropathy, fibromyalgia,
  and chronic pain syndromes.
  

   

  Neuromed ******************************************************* muscle stimulation (EMS) is a therapeutic modality that uses electrical
  impulses to stimulate muscle contractions. This technique is commonly used for rehabilitation,
  pain relief, and muscle strengthening.
  

  Mechanism:
  Electrical Impulses: EMS devices deliver controlled electrical signals through electrodes
  placed on the skin. These impulses mimic the bodys natural nerve signals, causing
  muscles to contract.
  Muscle Recruitment: EMS activates both slow-twitch and fast-twitch muscle fibers,
  depending on the frequency and intensity of the stimulation, leading to enhanced
  muscle recruitment.
  

  Benefits:
  Pain Relief: EMS can help alleviate muscle soreness and joint pain by promoting blood
  flow and reducing muscle tension.
  Muscle Strengthening: Regular use can improve muscle tone and strength, making it
  beneficial for rehabilitation after injury or surgery.
  Enhanced Recovery: By improving circulation, EMS aids in the recovery process by
  delivering nutrients and removing waste products from the muscles.
  Improved Range of Motion: Can help enhance flexibility and mobility, particularly in
  individuals with muscle tightness.
  

   

  Whole body vibration exercise
  

  Whole body vibration (WBV) exercise involves standing, sitting, or lying on a vibrating platform
  that generates mechanical vibrations. These vibrations are transmitted throughout the body,
  stimulating muscle contractions and promoting various health benefits.
  

  Mechanism:
  Muscle Activation: The vibrations cause rapid muscle contractions, engaging both slow
  and fast-twitch muscle fibers. This can lead to improved strength and muscle tone with
  minimal effort.
  Neuromuscular Response: The body reacts to the vibrations by adjusting posture and
  balance, enhancing proprioception and coordination.
  

  Benefits:
  Increased Strength and Power: Studies have shown that WBV can help improve muscle
  strength and power, particularly in individuals with limited mobility.
  Enhanced Flexibility: The vibrations can aid in muscle relaxation, contributing to
  improved flexibility and range of motion.
  Bone Health: WBV may help stimulate bone density, making it a potential tool for
  preventing osteoporosis.
  Improved Circulation: The mechanical vibrations can promote better blood flow and
  lymphatic drainage, enhancing overall circulation.
  Pain Relief and Rehabilitation: WBV is often used in rehabilitation settings to alleviate
  pain and support recovery from injuries.
  

   

  Weighted Cervical Extension Traction
  

  Weighted cervical extension traction is a therapeutic technique used to relieve neck pain and
  improve spinal alignment. This method involves the application of a controlled amount of
  weight to the head while the neck is extended, promoting gentle stretching of the cervical
  spine.
  

  Mechanism:
  Decompression: By applying traction, this technique helps to create space between the
  cervical vertebrae, relieving pressure on the intervertebral discs and spinal nerves.
  Muscle Relaxation: The extension of the neck can reduce muscle tension and spasms in
  the cervical region, promoting relaxation and pain relief.
  Improved Posture: This method encourages proper alignment of the cervical spine,
  which can lead to better overall posture and spinal health.
  

  Benefits:
  Pain Relief: Effective for alleviating pain associated with conditions such as cervical
  radiculopathy, herniated discs, and general neck strain.
  Increased Range of Motion: Regular traction can enhance flexibility and mobility in the
  cervical spine.
  Enhanced Circulation: The technique may promote blood flow to the cervical muscles
  and tissues, aiding in recovery and healing.
  Support for Rehabilitation: Often used as part of a comprehensive rehabilitation
  program for patients recovering from neck injuries or surgeries.
  

   

  Mirror Image Spinal Correction Exercises
  

  Mirror image spinal correction exercises are a therapeutic technique used to address postural
  imbalances and spinal misalignments. The method involves performing exercises that mirror
  the bodys structural deviations to promote proper alignment and function.
  

  Mechanism:
  Postural Awareness: These exercises encourage awareness of the bodys posture and
  alignment. By identifying specific deviations, practitioners can tailor exercises to target
  those areas.
  Active Correction: Patients engage in movements that counteract their typical postural
  habits. For example, if a patient tends to have a forward head posture, the exercise will
  focus on extending the neck and aligning the spine.
  *************************** The exercises help retrain the bodys muscles and
  nervous system to adopt a more balanced posture over time.
  

  Benefits:
  Improved Posture: Regular practice can lead to better spinal alignment and overall
  posture.
  Pain Relief: Correcting imbalances can alleviate discomfort associated with poor
  posture, such as neck or back pain.
  Enhanced Function: Improved spinal alignment can lead to better range of motion and
  function in daily activities.
  Injury Prevention: By addressing structural imbalances, patients can reduce the risk of
  injury related to poor posture.
  

  When you are in a healing process time is always involved. Each therapy has specific
  mechanisms and benefits.
  

  The three phases of care, which you can see on ********** are the: 1. acute phase (pain and
  inflammation phase) is about rehabbing the red tissue and takes about 2-6 weeks. 2. The
  rehabilitation phase. This phase is about helping get the pain decreased while rehabbing the
  white tissue and take about 4-12 weeks. 3. The stabilization phase is about creating strength
  and more lasting results and takes approximately 6 -12 months.
  

  As we explained when you were in the office, this is how the body works. We cannot make this
  happen faster. The body heals in a certain pattern. You must allow sufficient time for your body
  to heal. Based on how long you were under care you did not give enough time to finish even
  the first phase of care much less the last two phases.
  

  Your Next statement:
  I do agree I incurred some costs for using their equipment but the list I reviewed does not
  explain the amount of charges they applied or why.
  

  Mr. Tripp stated I received a discount for prepay. Each therapy is billed at a normal fee
  and calculated up to the total that is paid and any savings at the end of the treatment.
  The problem with this explanation is I was in more pain and had to stop. He is suggesting
  I have to pay him even though I do not want to continue to let them cause me more
  pain.
  

  I am sorry that you are hurting. The reason you are hurting showed up on the xray. That is why
  you came to this office. There was nothing that was done in this office that caused more 
  problems. No doctor can guarantee results. As you see in your agreement for care, we cannot
  and do not guarantee results. You do not pay for results. You only pay for the therapy. You only
  have to pay for care actually received. But you do have to pay for care, supplements and
  equipment that was in fact received.
  

  Sometimes when you are healing there are phases that are more or less tender as you go
  through treatment. This is especially true if you are bad enough that your medical doctor wants
  to schedule a surgery for your hip. You may need surgery on your hip. See your Medical doctor
  for that. But you also need structural alignments. You test results and x-rays etc demonstrated
  that you definitely have a need for care. Having a need for surgery does not mean that you do
  not have a need for chiropractic care or physical medicine. Many people need both. It takes
  time to heal. You did not give enough time to the process of healing. Hopefully you will give it
  the appropriate time for healing with your current healthcare choice.
  

  I am attaching a copy of the charges that you incurred.

  
  Tripp Chiropractic & Nutrition

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩