Business ProfileforParson's Interstate Ford, LLC

On Wednesday, February 8, 2023, I took my Ford ******* to Parson's Interstate Ford to be worked on due to receiving two safety recall notices from Ford Motor Company. Both recall letters stated that Ford Motor Company had authorized all Ford dealers to fix the recalled issues free of charge (parts and labor). I explained to Parson's what issues I was dealing with and made it clear that the problems were due to a recall and the cost of repairs was to be covered by Ford Motor Company. Parson's told me they needed to inspect the vehicle. After inspection Parson's told me they could see the issues were indeed part of the recall and assured me they would fix the problems over the next few days. I agreed to leave my vehicle at the garage until Friday morning when I was told it would be ready for pickup. A few hours later, I received another phone call from Parson's telling me that the problems were not part of the recall and that I would need to pay for the repairs out of pocket. They asked if they should proceed with working on the vehicle or stop. I made it clear to them that Ford Motor Company was responsible for the cost of repairs as stated in the recall notices and told Parson's to stop working on the car if they did not agree to those terms. I was told to come to pick up my vehicle and when I went there I was given a bill of $545.16. I asked what I was being charged for since they did not repair any issues with the vehicle and Parson's said they were charging me for labor. Parson's refused to return my keys until I paid the bill, quickly took my car back into the garage, and closed the doors. After reading reviews about Parson's Interstate Ford online I found numerous customer complaints describing the same situation in which Parson's charged customers for open recall issues and refused to return their keys until the bill was paid.