Hair Care
House of Beauty IV, Inc.About
This business has 1 alert
Important information
- Additional Info:The BBB investigated this company due to the number and type of complaints filed against it by consumers. BBB checked for lawsuits filed against the company and found none. Finally, the BBB reviewed the company's website to determine any policies the company had regarding issues that were the subject of our investigation.
Consumers allege that items ordered and paid for were not delivered in a timely fashion. Consumers state that they did not receive items that they paid for in the agreed upon time frame nor were they updated to a new time and have been waiting for months for their order. Some consumers have stated they received a partial shipment but never received the rest of order nor a refund for items not received. Many consumers have tried to cancel after not receiving the order. Some consumers stated they requested a refund which they have not received. In some cases they state their order will be designated as canceled yet they never receive the refund they are promised. Consumers allege they are unable to reach the company as they get a recording that the mailbox is full and emails are not answered.
The Federal Trade Commissions mail order rule requires that items ordered are to be shipped within 30 days of the order if no other time frame is given. If a business can't ship within the promised time (or within 30 days if no promise was made) business must notify the customer of the delay, provide a revised shipment date and explain their right to cancel and get a full refund promptly.
BBB brought these allegations to the business and the business did not respond. BBB will continue monitoring the business.
About This Business
Products and Services
Business Details
- BBB File Opened:
- 3/7/1991
- Business Started:
- 4/6/1984
- Business Started Locally:
- 8/9/1984
- Date of New Ownership:
- 1/1/1991
- Business Incorporated:
- 8/9/1984
- Type of Entity:
- Corporation
- Alternate Names:
- Houseofbeautyworld.com
- House Of Beauty World
- Business Management:
- Mr. Gary K. Roman, President/CFO
Additional Contact Information
- Principal Contacts
- Mr. Gary K. Roman, President/CFO
- Customer Contacts
- Mr. Gary K. Roman, President/CFO
- Additional Phone Numbers
- Other Phone: (267) 722-1122
Additional Information
- Refund and Exchange Policy
- Return Policy
House of Beauty will gladly accept returns within 21 days from thedate of the invoice. All products must be in sellable condition and intheir original packaging, except Wigs, Human and Synthetic Hair, HairExtensions, they can only be returned for store credit or exchange.Please note that some wigs brands are non-exchangeable, non-returnable,and non-refundable, such as Envy, Incognito, Henry Margu, Babe and ManeAttraction.
All customers must provide us with the item’s picture they wantto return to confirm the sellable condition of the products. Only afterthat customer service will be able to send to the customer returnauthorization number.
We will not accept returns for used and opened item unless it isdefective or damaged. We reserve the right to refuse refunds on personaluse products for any reason.
• We do not refund shipping charges.
• 20% restocking fee will be applied for all authorized returns.
• 30% restocking fee will be applied for all unauthorized returns.
• 50% restocking fee will be applied for all refused and unclaimed orders.
• Refund or credit will be issued within 21 days of your return being received.
• We cannot accept any returns without return authorization number is on the top of the box
• Each order is only valid for the one-time exchange.
• If the item/s was/were sent wrong to you and we provided you with aprepaid label, exchange or refund can be processed only after thepackage will be delivered to our facility. - Other Resources
- Pennsylvania Attorney General-Philadelphia
21 South 12th Street
Philadelphia PA 19107
Phone Number: 800-441-2555 (Pennsylvania Residents)
http://www.attorneygeneral.gov - Business Categories
- Hair Care, Skin Care, Wigs, Beauty Supplies, Hair Products, Perfume, Hair Styling, Makeup, Body Care, Hair Pieces, Nails
More Resources
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