Business ProfileforAmerican Quality Health Products Ltd.

Hi, I ordered a ********** Ergonomic 24 Lightweight wheelchair 20" seat ($879.95) for my 93yr. old, paralyzed uncle from AQHP on Nov 23, '22. The day before this, I had ordered him a Lynx brand wheelchair. I called customer service & ****** said, " the **** chair was on backorder until mid Feb, '23." She refunded that chair. He's in an ******** ****** wheelchair now. It's very uncomfortable for him. He's been in bed for 6 wks. now. He had a severe stroke 3 yrs. ago. The P.T. last spring took measurements & I ordered him what she told me to. We had these measurements & made sure they worked for the chair we then ordered from AQHP. The measurements were identical. What AQHP didn't point out to us, was that the ********** chair we ordered sits VERY LOW in the back of the seat. I tried cancelling this order (#*****) last Fri., Dec. 2nd, '22, but **** told me on the phone "it was just shipped that morning." I had been waiting for a tracking # & was never sent one. Also, Shelly had told me when I wanted to cancel "that's a good chair. It would be a shame if you cancelled that." When my uncle saw the chair yesterday, he noticed the seat was lower. And the armrests weren't long enough for him. The stroke 3 yrs. ago, left his body very paralyzed, including his swollen left hand & arm. Also, his legs & feet are too low in it. I sent an email to AQHP. It seemed the seat was too short, as he's too far forward in the chair (dangerous for doing a face plant.) **** said, "send a picture of the depth with a tape measure." The caregiver said, "it's 18" depth." That was rt., but he didn't like how the chair fit him. His mouth is level with the dining table. We consider it the error of AQHP because of the discrepancy in the measurements. The dimensions of Strongback don't match up. Shelley said, "get the P.T. to measure properly, & don't order again until you have rt. measurements!" I would like a full return, no return shipping fee, & no restocking fee. Sincerely, *************************