We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Trucking

Rey Logistic Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trucking.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/10/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have asked the company to place me on the do not call list for months now they keep texting me from different numbers I have called in and spoke with several representatives that told me This issue would be resolved however the harassment does not stop And I received text messages continuously

    Business Response

    Date: 06/28/2022

    June 17, 2022 
    Dear ******** *******, 
    Complaint ID ********, received by BBB bureau contains factual discrepancies. 
    1. Rey Logistics, Inc. (Company) providing transportation services only and using SMS messages clearly to offer contractual opportunities to truck owners. 
    2. Customer phone number is a BUSINESS PHONE NUMBER:*********** was acquired via the ******** application and was voluntarily provided online by the owner of the Customer's Facebook account. Record information obtained from customer: ***********, *****,SUBSCRIBED, mobile, California. Company not ever "pull" any information about Customers from public sources, such as USDOT or other registries. 
    3. Company transferred SMS messages to Customer's phone number because Customer: 
    "Expressly agreed in writing to receive calls by or on behalf of the seller" and 
    "Inquired about or applied for the seller's goods or services..." (Source: FTC and FCC Regulations). 
    4. Company follow the Do-Not-Call regulations such as: 
    - Company established, implemented, and enforces written internal do-not-call procedures. 
    - Company maintaining an internal do-not-call list. 
    - Company trains its personnel in do-not-call procedures. 
    5. Company SMS messages to Customers contain unobstructed information about the sender, such as public phone number to call, company name and other attributes. 
    6. Company maintains 24 phone services available to Customers to contact Company representatives. Company public web site available 24 hours and contains various means of contacts, such as toll-free phone number, contact email and address for conventional mail. 
    7. All requests received by Company by any way of communication to exclude Customers from the phone contact list takes from 2 to 3 business days to execute. Regulators require up to 31 days to terminate the contacts from time of demand. 
    Company removed Customer phone number *********** from contact list effective 06/17/2021 and in the future will not add contact information related to Customer to Company's contact list. 

    With regard, 
    Management Rey Logistics, Inc.

Rey Logistic Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.