ComplaintsforRey Logistic Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have asked the company to place me on the do not call list for months now they keep texting me from different numbers I have called in and spoke with several representatives that told me This issue would be resolved however the harassment does not stop And I received text messages continuouslyBusiness response
06/28/2022
June 17, 2022
Dear ******** *******,
Complaint ID ********, received by BBB bureau contains factual discrepancies.
1. Rey Logistics, Inc. (Company) providing transportation services only and using SMS messages clearly to offer contractual opportunities to truck owners.
2. Customer phone number is a BUSINESS PHONE NUMBER:*********** was acquired via the ******** application and was voluntarily provided online by the owner of the Customer's Facebook account. Record information obtained from customer: ***********, *****,SUBSCRIBED, mobile, California. Company not ever "pull" any information about Customers from public sources, such as USDOT or other registries.
3. Company transferred SMS messages to Customer's phone number because Customer:
"Expressly agreed in writing to receive calls by or on behalf of the seller" and
"Inquired about or applied for the seller's goods or services..." (Source: FTC and FCC Regulations).
4. Company follow the Do-Not-Call regulations such as:
- Company established, implemented, and enforces written internal do-not-call procedures.
- Company maintaining an internal do-not-call list.
- Company trains its personnel in do-not-call procedures.
5. Company SMS messages to Customers contain unobstructed information about the sender, such as public phone number to call, company name and other attributes.
6. Company maintains 24 phone services available to Customers to contact Company representatives. Company public web site available 24 hours and contains various means of contacts, such as toll-free phone number, contact email and address for conventional mail.
7. All requests received by Company by any way of communication to exclude Customers from the phone contact list takes from 2 to 3 business days to execute. Regulators require up to 31 days to terminate the contacts from time of demand.
Company removed Customer phone number *********** from contact list effective 06/17/2021 and in the future will not add contact information related to Customer to Company's contact list.With regard,
Management Rey Logistics, Inc.Initial Complaint
09/29/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
For the last 2+ years, I have received very long, detailed DAILY texts from this company advertising to me trying to get me to work with them. I have never given them my business information or my phone number, so I am assuming they pulled it from my ***** information online. I have blocked their numbers, and they continue to send these messages from different numbers. I have replied STOP and that does not help. I am incredible tired of receiving these texts every day. This seems to be an issue for other people as well, as I see others have posted this on Rey Logistics' ****** Maps company profile as well. This daily harassment of my business and other people MUST STOP! We are tired of this. Attached is today's text for an example of what I get every day.Business response
10/15/2021
October 5, 2021
Dear ******** *******,
Complaint iD ********, received by BBB bureau contains factual discrepancies.
1. Rey Logistics, Inc. (Company) providing transportation services only and using SMS messages clearly to offer contractual opportunities to truck owners.
2. Customer phone number *********** was acquired via the ******** application and was voluntarily provided online by the owner of the Customer's ******** account. Record information obtained from : customer: ***********,*****,SUBSCRIBED, mobile, Florida. Company not ever "pull" any information about Customers from public sources, such as ***** or other registries.
3. Company transferred SMS messages to Customer's phone number because Customer:
"Expressly agreed in writing to receive calls by or on behalf of the seller" and"Inquired about or applied for the seller's goods or services ..." (Source: FTC and FCC Regulations).
.
4. Company initiated SMS campaigns for the Customers periodically, but not "DAILY" as stated in complaint.5. Company follow the Do-Not-Call regulations such as:
- Company established, implemented, and enforces written internal do-not-call procedures.- Company maintaining an internal do-not-call list.
- Company trains its personnel in do-not-call procedures.
6. Company SMS messages to Customers contain unobstructed information about the sender, such as public phone number to call, company name and other attributes.
7. Company maintains 24 phone services available to Customers to contact Company representatives. Company public web site available 24 hours and contains various means of contacts, such as toll-free phone number, contact email and address for conventional mail.
8. All requests received by Company by any way of communication to exclude Customers from the phone contact list takes from 2 to 3 business days to execute. Regulators require up to 31 days to terminate the contacts from time of demand.
Company removed Customer phone number *********** from contact list effective 10/04/2021 and in the future will not add contact information related to Customer to company's contact list:
With regard,
Management
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.