Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband took our truck to Reedman Toll of Springfield PA for an oil change on 4/21/22. While in service, an employee of Reedman Toll backed our truck into a wall causing denting / damage to the passenger side truck bed and cab. We were told upon pick up that the business would cover the damages. At that time they verbally offered to either have the car fixed at their facility or we could have the car fixed a body shop of our choosing. We obtained an estimate from a third party body shop and sent it to the manager at Reedman Toll, Lavar S******. We were told the estimate was obscene and to get another one. We obtained another estimate. We were told by Lavar's assistant that the estimate was acceptable but they wanted to supply the quarter panel to our body shop to save money. We agreed, but told Reedman Toll that our repairs were scheduled 8/29/22 and to please make arrangements to supply the part by then. At that point we were in June 2022, ample time to order the part and supply it to the shop we were using. Lavar S****** continued to ignore us and had his assistant give us the run around. We are now a week out from service and he has not responded to us or the bodyshop regarding the part delivery. We are forced to now open a claim with our insurance and pay a deductible out of pocket for damages they agreed to pay for.

  Business Response

  Date: 08/29/2022

  As ************************ stated, we were told that the customer had an appointment on 8/29 with their Body Shop for repairs.  We ordered the Parts and attempted to deliver the Parts to the Body Shop on August 24th, as promised, before the repair appointment. Upon delivery, the  Body Shop Manager declined the Parts stating that he had ordered the parts from another dealership.

• Initial Complaint

  Date:06/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was taken to the service center May 11th to get repaired..I was originally told it would take a week to fix.. we are now on week 4 almost 5 week. The service team members do not/have not called me for updates this entire time I have had to call every time to get information about my car.. every time I called asking if my car is done on the day they said it would be I was told no it won't be done until this day. That next day comes and its still not done and I'm still having to call to find out the information myself. There is no communication from the service center at all.

  Business Response

  Date: 06/27/2022

  *********'s vehicle was towed to the dealership on May the 10th.  Prior to the vehicle being towed in, the customer was told that it may be a week or two before we would be able to check the vehicle out.
  
  On May 13th, we checked the vehicle out and it was determined that the damage on the vehicle was due to a collision.  I called the customer and informed her of our findings and she said that she didn't hit anything.  At that point I explained to her that this damage would not be covered under her Bumper to Bumper Warranty and that she would have to contact her insurance company regarding the damage.
  
  On May 17th, we sent pictures to the insurance company showing the damage to the vehicle and on May 23rd the insurance company called back with an estimate on the repairs that need to be done.
  
  I then contacted the adjuster,***************************, and she instructed me that once the mechanical repairs are done to the vehicle, that I should then send the vehicle to the body shop.  ****************** informed me that she would update ************ on the vehicle at that time.
  
  I talked to ************ on June 3rd and told her that her control arm was in and we were still waiting for her axle to come in from Detroit, Michigan.  Unfortunately, as with most industries right now, there is a delay in getting parts that the dealership does not have control over. I explained to ************ that once the part came in for her vehicle, it would then go to the body shop.  I also explained that if the Body Shop discovered any other body repairs were needed that the body shop would contact her insurance company directly for a supplement.
  
  On June 11th the vehicle was dropped off at the body shop.  About a week and a half later,  I contacted ************ and explained that her the vehicle had been at the Body Shop for approximately a week and a half and that they did in fact have to submit a supplement to her insurance company for damage to the quarter panel. The Body Shop received approval from her insurance company adjuster, ***************************, to replace the quarter panel and repairs were made.   I contacted ************ to let her know her vehicle would be ready on June 23rd at 2 p.m.   ************ did come in at that time and pick her vehicle up from the service center.
  
  *********** had sent a complaint email to the dealership during the process, and at that point our General Manager, Eric A***********, also spoke to ************ updating her on the status of the vehicle.

  Sincerely,

  Lavarr S**********
  Service Manager