Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband took our truck to Reedman Toll of Springfield PA for an oil change on 4/21/22. While in service, an employee of Reedman Toll backed our truck into a wall causing denting / damage to the passenger side truck bed and cab. We were told upon pick up that the business would cover the damages. At that time they verbally offered to either have the car fixed at their facility or we could have the car fixed a body shop of our choosing. We obtained an estimate from a third party body shop and sent it to the manager at Reedman Toll, Lavar S******. We were told the estimate was obscene and to get another one. We obtained another estimate. We were told by Lavar's assistant that the estimate was acceptable but they wanted to supply the quarter panel to our body shop to save money. We agreed, but told Reedman Toll that our repairs were scheduled 8/29/22 and to please make arrangements to supply the part by then. At that point we were in June 2022, ample time to order the part and supply it to the shop we were using. Lavar S****** continued to ignore us and had his assistant give us the run around. We are now a week out from service and he has not responded to us or the bodyshop regarding the part delivery. We are forced to now open a claim with our insurance and pay a deductible out of pocket for damages they agreed to pay for.

  Business Response

  Date: 08/29/2022

  As ************************ stated, we were told that the customer had an appointment on 8/29 with their Body Shop for repairs.  We ordered the Parts and attempted to deliver the Parts to the Body Shop on August 24th, as promised, before the repair appointment. Upon delivery, the  Body Shop Manager declined the Parts stating that he had ordered the parts from another dealership.