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Business Profile

Music Instrument Store

Robert M Sides Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Instrument Store.

Complaints

This profile includes complaints for Robert M Sides Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Robert M Sides Inc. has 3 locations, listed below.

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    • Robert M Sides Inc.

      1801 N Atherton St State College, PA 16803-1521

    • Robert M Sides Inc.

      210 Wilkes Barre Township Blvd Wilkes Barre, PA 18702-6706

    • Robert M Sides Inc.

      201 Mulberry St Williamsport, PA 17701-6651

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:10/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Child was signed up for a violin rental on 9/11/2019. School closed down to Covid in 2020. I was unaware that I was still paying for the violin as it was on autopay. Rental company never stopped payment due to school closure and school never notified me that I would need to contact the rental company. Upon returning to school kids were remote, still not receiving instrument instruction. The only reason I realized that I was still paying for the instrument was because my card was declined in April 2023. I reached out to the company. On April 10th, ************************* from the Robert M Sides stated that I shouldn't be paying for an instrument that my daughter could no longer use. I paid for the month of April, May, June and July due to the fact that I could not return the instrument during this time. I asked several times how much the instrument would cost due to the fact that I had paid an excessive amount with still needing to return the instrument. I was never given an amount. With that being said, I spoke with a gentleman from Robert M Sides on 10/2/23. He had stated that if I returned the instrument to ************* in Stroudsburg, everything would be "squared away". He did not try to collect the past due payments for August and September at this time. He did not even mention them. I brought the instrument to *** *** ***** on 10/21/23. The company has their instrument and is now trying to threaten to send me to collections for August, September and October. I have still yet to receive a retail price for the instrument. I would like a refund due to the lack of communication on the company's part. It is unlawful to charge for a service while school was closed due to Covid. Child was unable to receive instrument instruction. The screenshot shows a conversation took place on 10/2 with said gentleman. Upon speaking with him today, gentleman said he doesn't recall conversation and was verbally aggressive.

    Robert M Sides Inc. is NOT a BBB Accredited Business.

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