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Business Profile

New Car Dealers

Audi State College

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/24/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    October 2, 23 I purchased a car but later found out there was all kinds of "add ons" on our bill. I have spent the last year trying to get someone from the corporate office to respond to my *************** I was always transferred back to the one that messed up my bill. I am now finding out there are more things going on and again, I can't get anyone to respond to my calls.

    Business Response

    Date: 11/07/2024

    My name is *** ***** and I'm VP Variable Operations for **************** of Ciocca Auto. Please have customer contact me directly to resolve. My cell phone number is ************ and email is ******************************************************************************

    Thank you.

  • Initial Complaint

    Date:07/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a New 2024 VW Atlas from this dealership last October (2023) with less than 100 miles on it. Just recently I had the car to another dealer for service and they mentioned that the tires will not pass current inspection. Since the car only has 15k miles they told me to contact the dealer because there is no way the tires should be worn out so soon. I have made three attempts to contact the Ciocca Dealship where I bought the car. All three times I was told the correct individuals are not available and they will call me back. Needless to say they never do.

  • Initial Complaint

    Date:02/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a used car from the dealership and purchased an extended warranty at the same time. Now, I need to used the warranty for an air conditioner repair in the amount of $1,000.00 and found out that the warranty was never signed and send to the warranty company. I now have paid for a warranty that I am unable to use. I am asking for the maount that was quoted to me for the repair of the air conditioner in my car.

  • Initial Complaint

    Date:10/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My 2018 Audi Q5, purchased at this dealership, has a "known circumstance," (their words) relating to the driver side door handle cover. This cover continues to loosen and fall off, creating a potential safety hazard to others on the road and / or to promote corrosion and potential permanent damage to the car handle mechanism. The car has been serviced at this dealership, for this issue, on at least three occasions and they refuse to find a permanent solution. In fact, this dealership sent me a text, documenting that this "known circumstance" continues to be an issue in newer models of this vehicle, yet they have NO solution. This response, from this company, is unacceptable. Also, please note that when I purchased this vehicle I also purchased ALL available warranty packages to minimize these types of issues and concerns. They have no solutions and refuse to take responsibility to correct this problem.

  • Initial Complaint

    Date:02/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Leased a car on 9/24/22,paid to have tags transferred to new car, Still have not received new registration, I contacted the dept of transportation, they have no record of payment. Contacted the dealer said they would advise,,will be a week tomorrow, no response. Worst car buying experience I have ever had, paperwork was wrong at delivery ,now no registration 5 months later

  • Initial Complaint

    Date:05/10/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since April 2021 I have been informing and documenting to the audi dealership that my 2017 Q7 is requiring oil every 1,000 miles. Each time I have been told it is expected. After months of being pushed off; I questioned them further. To which I find out that this is a known engine problem. Unfortunately by the time the dealership tells me this my extended warranty is expired. The dealership tells me they will work with me on the cost. The car went in Jan 2, 2022. The dealership had my car until March 3, 2022. During this time they were to repair the engine and pistons Ext. On March 4, 2022 the engine light comes back on; I bring the car back and I am told that a clamp on one of the hoses came off. I also discovered that during the 2 month engine repair the heated steering wheel no longer worked. When I asked the dealership about this I was told “it is nothing we did it is just old.” I find that odd for a heated steering wheel in a luxury car that is only 5 years old to have the heated steering be worn already. I was told “it is your problem we are not to blame.” I get the car back March 8,2022 I drive it for 2000 miles and the oil light comes back on. The dealership told me to call corporate audi; which i did as told to file my problems. In addition while the car engine was being fixed the dealership tells me there is cracks in the welding frame work: that must be from a minor accident in 2018. I bring it back to the collision center who tell me there is no way the degree of cracks are from 4 years ago. Corporate audi tells me I have to bring it back to local audi dealership who then tells me it is from the accident & it has to be my responsibility. When I asked about the oil problem after engine repair I was told “there was no leak. And in the next sentence the main valve was leaking.” That will be fixed at no cost. I feel that audi neglected me & continue to have more things wrong with the car each repair. I asked corporate audi for compensation & they say no.

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