Complaints

This profile includes complaints for AllianceOne Receivables Management, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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AllianceOne Receivables Management, Inc. has 32 locations, listed below.

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• 

  AllianceOne Receivables Management, Inc.

  3043 Walton Rd Ste 201 Plymouth Meeting, PA 19462-2389

  
• 

  AllianceOne Inc.

  1684 Woodlands Dr Ste 150 Maumee, OH 43537-4026

• 

  AllianceOne Inc.

  1684 Woodlands Dr Ste 150 Maumee, OH 43537-4026

• 

  AllianceOne

  451 SW Sedgwick Rd Ste 220 Port Orchard, WA 98367-6447

• 

  AllianceOne Inc.

  1684 Woodlands Dr Ste 150 Maumee, OH 43537-4026

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice in the mail from this entity stating I owe $$66.00, they did not send the original ticket nor gave me a copy. They are constantly asking for my credit cards. They continue to harass me. I checked there is no office in NY or the surrounding boroughs. This bill they said is from the year 2020. I was not sent anything in 2020, I do not trust theses individuals. I asked for evidence they said they do not have I checked on line from the ************** no record. How do I protect myself. There email does not work. When I called they said they had no proof..But they continue to harass me.

  Business Response

  Date: 12/15/2023

  December 15, 2023

  Dear ******* *****,
  

  I am writing in response to the concerns initially expressed to your office by ****** ********** on December 1, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).
  

  ****** ********** states that AllianceOne has sent them notice of a debt without a copy of the ticket it is regarding. The consumer states that there is no record of their debt with the Port Authority online and that an agent stated they do not have the proof the consumer requested.
  

  Yet, the consumer states that they have been harassed and repeatedly asked for credit card information. The consumer desires validation of debt and for collection to cease.
  ****** **********’s Port Authority of NY & NJ account ******** was placed with AllianceOne on September 23, 2020. Upon receipt of this complaint, we updated the account to cease all further communication, as it will remain until such time as ****** ********** contacts our office. We also notified our client of the consumer’s concerns, and our client has provided the enclosed validation.
  

  In addition, since September of 2020, AllianceOne has spoken with the consumer on these four dates: 10/12/20, 9/25/23, 9/27/23, and 11/22/23. Each of these calls were made by the consumer, who contacted AllianceOne. Our records reflect that no financial information was requested during these calls.
  

  We strive to provide a positive customer experience while resolving account concerns, and we thank the consumer for bringing this to our attention. If I can be of further  assistance, please let me know. I can be reached at ###-###-####.

  Sincerely,

  Compliance Administrative Assistant
  AllianceOne Receivables Management, Inc.

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/8/2023 at 5:11pm EST I was contacted by AllianceOne Receivables Solutions from a phone number of ************. The called was missed and I returned the call at 5:14pm EST. When calling in, the representative introduced herself as *******************************. She attempted to verify information regarding my account and at that time I declined and requested to immediately speak with a Supervisor. I then spoke with a Supervisor by the name of ****************************. At this time, I provided the Supervisor with my personal details to help “locate” my account in which they were calling about. The details provided were my full name, address and tag number associated. ********* advised that she could not locate me in the system with the information given and stated they would then take me off the call list. Prior to this incident, there was a previously filed complaint and I just received a letter back from the Compliance Supervisor (*********************) dated 10/19/2023. Within that letter, it further states “we placed these accounts in cease communication status, where they will remain until such time as you instruct us otherwise.” I would also like to also address that the written communication from the Compliance Supervisor shows a name of (*********************) and not (*************************). This is my second complaint filed within your office and with the Better Business Bureau against this company and I do feel that my rights have been violated as a consumer. It was confirmed in previous recordings with other AllianceOne Receivables Solutions representatives that this company has purchased my account from the ****************** of ************** and that is deemed illegal and unethical.

  Business Response

  Date: 11/28/2023

  November 28, 2023

  I am writing in response to the additional concerns you expressed to our office on November 9, 2023, via our website and to the Better Business Bureau on November 21, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).
  Our clients assigned ****** ******’s accounts to AllianceOne for collections as follows: the ******* Department of Transportation account ******** was assigned August 8, 2022, and the ******* account ******** was assigned on October 24, 2022.
  We want to thank ****** for bringing their concerns to our attention. On November 9, 2023, ****** sent our office a communication through the contact us page on our website. Upon receipt of their communication, we began an investigation. We can confirm that we did place the consumer’s account in
  a cease status as outlined in the letter dated October 19, 2023, and we are further investigating why a call was placed afterwards. As a further measure to prevent any future calls to ******, we placed their phone number on our do not call list.
  AllianceOne has not purchased this debt. Along with the initial letter to the consumer, AllianceOne sent the consumer validation of their debt, which outlined the charges owed.
  In addition, the consumer states that they were told that their account could not be located with the information given. This statement is inconsistent with our records. The consumer’s November 8, 2023, call was documented in their account, and further measures were taken on this same date to ensure no further contact.
  We apologize for any inconvenience that may have been caused, including the misspelling of the consumer’s name in our initial complaint reply. We strive to provide a positive customer experience while resolving account concerns.
  If I can be of further assistance, please let me know. I can be reached at 1-************.
  

  Sincerely,
   
  Legal and Compliance Administrative Assistant

• Initial Complaint

  Date:10/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company is contacting me about a debt and I have no contract with them and no documentation has been provided.

  Business Response

  Date: 11/06/2023

  November 6, 2023

  Dear ******* *****,
  

  I am writing in response to the concerns initially expressed to your office by ****** ********* on October 30, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).

  ****** ********* states that AllianceOne is contacting them about a debt for which they have no contract with AllianceOne. The consumer states that no documentation has been provided concerning the debt. The consumer desires for AllianceOne to cease collection and to delete any report to any credit agency.
  

  ****** *********`s ** ****** account was assigned to AllianceOne on September 26, 2023, and the initial placement notice was mailed to the address on file September 28, 2023 – please find copy enclosed. Upon receipt of this complaint, we notified our client, and the account was closed in our office. AllianceOne is no longer handling this matter.

  Please contact the original creditor directly with any further questions or concerns.
  

  AllianceOne does not credit report.

  We strive to provide a positive customer experience while resolving account concerns, and we thank the consumer for bringing this to our attention. If I can be of further assistance, please let me know. I can be reached at ###-###-####.
  

  Sincerely,

  Legal and Compliance Administrative Assistant
  AllianceOne Receivables Management, Inc.

  Customer Answer

  Date: 11/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  
  

• Initial Complaint

  Date:09/27/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from AllianceOne stating that I owe them not only the $70 fee for ********* but also $32.67 in additionally fees, for a total of $132.67. They stated that if I did not pay them by 10/8/2023, that more fees will be added.But the thing is, ******** sent AllianceOne the amount in error. After ******** billed me the $70, I tried calling them but since I didn't have a pin, I had to visit a ******** retail store instead. The employees there assured me that I didn't owe any money and I shouldn't have been billed the $70 in the first place.So after I spoke with the ******** employees, I went home and opened a dispute with my bank. My bank investigated and confirmed the $70 charge was fraudulent. They removed the charge. If the charge was valid, my bank would have sided with ********* but they didn't.Thus, I request that this collection process stop immediately, the supposed debt set to zero, and if any negative remarks were made to my credit report to be removed.Thank you.

  Business Response

  Date: 10/19/2023

  October 19, 2023

  Dear ******* *****,
  

  I am writing in response to the concerns initially expressed to your office by ******* ******* on October 11, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).

  ******* ******* states that ** ****** sent this account to AllianceOne in error, and they would like to ensure the collection process stops immediately, and any negative impact to their credit is remediated.

  We apologize for any inconvenience this may have caused. AllianceOne is no longer handling this matter. In addition, AllianceOne has not reported this account to the credit reporting agencies. 

  Please contact the original creditor directly with any further questions or concerns. 

  We strive to provide a positive customer experience while resolving account concerns and we thank the consumer for bringing this to our attention. If I can be of further assistance, please let me know. I can be reached at ###-###-####.
  

  Sincerely,

  Compliance Supervisor
  AllianceOne Receivables Management, Inc.

  Customer Answer

  Date: 11/16/2023

  It was resolved

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to register online to pay my bill and I get an error message saying that it is a invalid state I live in Anaheim Calif how can I pay my bill if it keeps on saying that

  Business Response

  Date: 08/22/2023

  August 22, 2023

  Dear ******* *****,

  I am writing in response to the concerns initially expressed to your office by **** ******** on August 16, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).

  **** ******** states that they tried to register to pay online, but was getting an invalid state error.
  

  We apologize for any inconvenience this may have caused. AllianceOne Receivables Management. Inc. is no longer handling this matter. Please contact the original creditor directly with questions or concerns.
  

  We strive to provide a positive customer experience while resolving account concerns and we thank the consumer for bringing this to our attention. If I can be of further assistance, please let me know. I can be reached at ###-###-####.
  

  Sincerely,
  Compliance Supervisor
  AllianceOne Receivables Management, Inc.

  Customer Answer

  Date: 08/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received invoice from company with no explanation or information concerning the bill they sent. It was a collection for my deceased husband. They claimed he has run red lights in Orange County, Florida for the last four years. He has been deceased since Feb. 2019 and never lived in Orange County. He also was unable to drive from 2016 going forward to his death. Feel the above mentioned company is a fraudulent company and people need to be aware.

  Business Response

  Date: 08/22/2023

  August 22, 2023

  Dear ******* *****,
  
  I am writing in response to the concerns initially expressed to your office by ***** ********** on August 16, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).
  
  ***** ********** states that they received a bill for an outstanding debt for their deceased husband and state at the time of the infractions the deceased was unable to drive. As a result, they believe that AllianceOne is a fraudulent Company.
  
  We are sorry to hear of your loss, please except our condolences. Upon receipt of this complaint, we placed the account in a cease communication, to ensure no further contact attempts will be made by AllianceOne. Our client requires a copy of the death certificate to update their records. Please reference ******** and submit a copy of the death certificate by email to [email protected] or by mail to 3043 Walton Road Suite 201, Plymouth Meeting, PA 19462.
  
  We strive to provide a positive customer experience while resolving account concerns and we thank the consumer for bringing this to our attention.  If I can be of further assistance, please let me know. I can be reached at ###-###-####.
  
  Sincerely,
  
  ***** *****
  Compliance Supervisor
  AllianceOne Receivables Management, Inc.

• Initial Complaint

  Date:07/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Tolls by Mail to discuss a Bill dated 6/15/23 in the amount of $27.34. I have called Tolls by Mail on many occasions over the past 5 years. I have also visited the website on many occasions to take care of any balances. I have an ** **** account but sometimes the tag isn't read properly. I went to the Tolls by Mail website today and did not see the $27.34 bill. Instead, i saw a $65 violation that i never saw before. So i called them today regarding the beforementioned bill. The representative tells me that i have a violation on my account in the amount of $65. Thinking that this is a new balance, i agreed to pay it. But the representative says they cannot take payment because the violation is from January 18, 2013 and it is in collections. They suggested that i call collections and deal with them. I call collections and explained that i never received notice of this violation and it does not make sense that i recieved no follow up notices. Also, for all the other times i received a Tolls by Mail notice and responded either by phone or through the website, i have never seen anything or heard anything regarding this 1/18/13 violation. I asked the representative, ***************************, if i could pay the toll amount and have the penalty waived since i never received anything in the mail or heard anything about this violation from Tolls by Mail on any previous occasion and ****** refused to waive the penalty. I would like the chance to take care of the toll that should have been taken out of my ** **** account and not be burdened with the penalty. Thank you.

  Business Response

  Date: 07/31/2023

  July 31, 2023

  Dear ******* *****,
  

  I am writing in response to the concerns initially expressed to your office by ******* **** on July 27, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).

  Michael Wong states that they did not receive prior notification of the debt written or verbal and would like the penalty waived.
  ******* ****s’ **** ********* account ******** was placed with AllianceOne on April 24, 2018.
  

  Our records reflect that on April 26, 2018, a collection notice was sent to the address on file which is the same address provided with the complaint. Upon receipt of this complaint, we notified our client of William Wongs` concerns, and our client has provided the enclosed Validation, as well as agreed to waive the fee, upon receipt of the payment of the toll charge. 
  

  Please reach out to an account representative at ###-###-#### to resolve this matter. 
  

  We strive to provide a positive customer experience while resolving account concerns and we thank the consumer for bringing this to our attention. If I can be of further assistance, please let me know. I can be reached at ###-###-####.
  

  Sincerely,
  

  ***** *****
  Compliance Supervisor
  AllianceOne Receivables Management, Inc.

• Initial Complaint

  Date:07/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 07/07 I called Alliance one and gave my Case # to make payment. *** said he saw the account and told once i paid i will be good to go. i specifically asked if this was regarding a specific issue which needed to be cleared by monday and he said yes. He took my money and ended call. Yesterday i went to pick up documents and was told my clerk that they do not have a payment and seems payment was directed to someone else not what it was intended for. So, I was lied to, mislead and cheated out of money and now the supervisor's name *************************** refuses to call me or pick up the phone to help me rectify the situation. every time I call it's a different excuse as to why they cant talk to me. SCAMMERS

  Business Response

  Date: 07/19/2023

  July 19, 2023

  Dear ******* *****,
  I am writing in response to the concerns initially expressed to your office by **** ******* on July 13, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables Management, Inc. (AllianceOne).
  **** ******* states that they made a payment after speaking with an account representative and later confirmed with the clerk it was applied to the incorrect account. The consumer believes our actions to be deceitful and would like the funds refunded.
  **** *******` ****** County Florida Clerk account ******** was placed with AllianceOne on March 5, 2009. After reviewing the July 7, 2023 call recording, we can confirm the agent handled the call in accordance with company policy. The agent stated the case number the payment was to be applied to, and **** agreed. As agreed to, we then processed and applied the payment to account ******** and remitted the funds to our client. A receipt was emailed for this transaction and the agent advised **** of the clearance process. The account is now closed paid in full with our office.
  Our Supervisor attempted to reach **** by telephone after we received this notice since the transaction was questioned, however was unsuccessful.
  We strive to provide a positive customer experience while resolving account concerns and we thank the consumer for bringing this to our attention. If I can be of further assistance, please let me know. I can be reached at ###-###-####.
  

  Sincerely,
   
  Compliance Supervisor
  AllianceOne Receivables Management, Inc.

• Initial Complaint

  Date:06/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Alliance One, I do not have a contract with Alliance One, nor have I done any business with Alliance One. They also did not provide me with the original contract I requested,

  Business Response

  Date: 06/30/2023

  June 30, 2023 
  Dear ******* *****, 
  I am writing in response to the concerns initially expressed to your office by ******* ****** on June 26, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables  Management, Inc. (AllianceOne). 
  ******* ****** states they are not liable for this debt, that they were not provided the original  contract as requested. They would also like the debt removed from their credit report. 
  ******* ******`s ****** ****** *** account ******** was placed with AllianceOne on January 5,  2023. AllianceOne sent several notices to the address on file, the first letter was sent on January  6, 2023. Our records indicate we have not spoken to or received any written request to provide  information pertaining to this debt. Upon receipt of this complaint, we placed the account into  cease communication and notified our client. Attached, please find the original credit application  and Statements. 
  AllianceOne does not credit report. 
  We strive to provide a positive customer experience while resolving account concerns and we  thank the consumer for bringing this to our attention. If I can be of further assistance, please let  me know. I can be reached at ###-###-####. 
  Sincerely, 
  Paula Scott 
  Compliance Supervisor 
  AllianceOne Receivables Management, Inc.
  
  

• Initial Complaint

  Date:05/06/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/2/2023 I paid $572.00 to Alliance they where suppose to lift the suspension on my license but San Diego east division El Cajon tells me they haven’t cleared it yet and to reach out to Alliance one Alliance one has failed to notify the courts that I have paid off all my tickets it’s been almost a week I need my license back for work I call them and they tell me that that have received my payment 

  Business Response

  Date: 06/02/2023

  May 30, 2023 
  

  Dear ******* *****, 
  

  I am writing in response to the concerns initially expressed to your office by ******* ******** on May 16, 2023. I appreciate the opportunity to respond on behalf of AllianceOne Receivables  Management, Inc. (AllianceOne). 
  

  ******* ******** states that they paid AllianceOne $572.00 on May 2, 2023, to lift the  suspension on their license and the court has not been notified that they paid their tickets. 
  

  ******* ********’ San Diego Superior Court account ******** was placed with AllianceOne on  September 8, 2022. The final payment was received on May 2, 2023, and on May 5, 2023, the  court issued the notification to the Department of Motor Vehicles. AllianceOne and San Diego  Superior Court have reported this case as resolved to the Department of Motor Vehicles, for  further information on the status of your license you will need to contact the Department of  Motor Vehicles.  
  

  We strive to provide a positive customer experience while resolving account concerns and we  thank the consumer for bringing this to our attention. If I can be of further assistance, please let  me know. I can be reached at ###-###-####. 
  

  Sincerely, 
  

  Compliance Officer 
  AllianceOne Receivables Management, Inc.