Complaints

This profile includes complaints for NCB Management Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  NCB Management Services, Inc.

  1 Allied Dr Trevose, PA 19053-6945

  
• 

  NCB Management Services, Inc.

  2517 E 54th St N Sioux Falls, SD 57104-5563

• 

  NCB Management Services, Inc.

  PO Box 1099 Langhorne, PA 19047-6099

  
• 

  NCB Manangement Services Inc.

  8653 Baypine Rd Ste 110 Jacksonville, FL 32256-7547

• 

  NCB Manangement Services Inc.

  8653 Baypine Rd Ste 110 Jacksonville, FL 32256-7547

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 USC Code 1692j- Furnishing certain deceptive forms NCB MANAGEMENT SERVICE Acct # ******** I request that NCB Management Service provide proof of the alleged item. I request to be provided with specially the Original application contract from Exeter Finance LLC , note or another instrument bearing my signature. In addition, any contract signed between the debt collector and the original creditor is notarized and sworn under penalty and perjury granting this debt collector ability to collect this debt. Failing to do so, the item must be deleted from the report as soon as possible or pay a fine of $1000 per violation. Please have the creditor provide the validation document to the BBB as well as certified mail to me. It's extremely important that the creditor provides the documents to BBB to ensure fairness and that they are not brushing me off. Thank you for your assistance.

  

  Business Response

  Date: 01/11/2024

  Dear *********************************,
  
  Thank you for submitting your concerns and providing NCB Management Services, Inc. (NCB) an opportunity to respond.
  
  The referenced account was an auto loan originating with ****** ******* *** (******) on February 5, 2016, for the purchase of a 2011 ******** ***. NCB purchased the account from ****** on September 21, 2020. The loan agreement has you listed as the buyer and another individual with whom you shared an address, listed as co-buyer. As part of the purchase, the original creditor provided all pertinent information needed to confirm the debt is valid and owed, as well as ****** assigning to NCB all of its rights related to the debt, including the right to collect and credit report the debt as permitted by law. NCB notified you of this transfer through our letter dated September 25, 2020, outlining NCB as the current creditor to whom the debt is owed.
  
  A review of our records indicate this correspondence is the first direct dispute and request for debt validation received by NCB. NCB investigated your dispute by reviewing the information you provided, the information and documents provided to us by the original creditor, and data from our own system regarding the status of your account. The documents and data we have do not substantiate the allegations in your dispute concerning this account. Our investigation confirmed the debt to be valid and owed, and the information we reported to the credit reporting agencies (CRAs) was accurate, complete, and reported in compliance with the FCRA and Metro 2 credit reporting standards.
  
  NCB will provide the debt validation documents to the address in your complaint, and as an attachment along with our response. These documents include a copy of the signed contract, the deficiency notice, a financial transaction history of the account, and a copy of the bill of sale agreement between NCB and ******. It is important to note that while we are committed to providing information about the debt, we are not obliged to fulfill every item requested in your complaint. We trust this information helps to clarify things for you.
  
  In sum, NCB has a permissible purpose to credit report your debt, the information we reported was accurate, and we met our obligation to investigate and respond to your disputes as required by law. NCB updated our reporting to the CRAs to reflect the status of your dispute.
  
  At NCB, we strive to collaborate with consumers to help them achieve financial freedom. In keeping with this goal, we welcome the opportunity to work with you as there are many options available to assist in finding a resolution for this account. Should you have any further concerns, please do not hesitate to contact NCB at ************.
  
  Sincerely,
  
  *********************
  Deputy General Counsel
  NCB Management Services, Inc.

• Initial Complaint

  Date:12/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am Not Liable For this Debt with NCB Management Services Inc. I Do not have a contract with the Collection agency mentioned NCB Management Services, Inc. They did not and would not provide me with the original Contract as Requested.

  Customer Answer

  Date: 12/26/2023

  I have had the collection removed by the fair credit act. - this report should show that if not I'll send another.  They need to remove this from my credit report effective immediately. - they closed it but they didn't remove the record to its entirety. 

  This needs to be corrected and removed from the credit report. They reported that I owed them money and missed payments ect. When it's just simply untrue.  I do not owe this collector nor have I entered into any contracts to pay such a debt from this collection agency. 

  Please and thank you keep me informed! 

  Best wishes, 

  *************************. 

  **********

  Customer Answer

  Date: 12/27/2023

  I have had the collection removed by the fair credit act. - this report should show that if not I'll send another.  They need to remove this from my credit report effective immediately. - they closed it but they didn't remove the record to its entirety. 
  
  This needs to be corrected and removed from the credit report. They reported that I owed them money and missed payments ect. When it's just simply untrue.  I do not owe this collector nor have I entered into any contracts to pay such a debt from this collection agency. 
  
  Please and thank you keep me informed! 
  
  Best wishes, 
  
  *************************. 
  
  

  

  Business Response

  Date: 01/10/2024

  Dear *************************,
  
  Thank you for giving NCB Management Services, Inc. (NCB) the opportunity to respond to your concerns.
  
  This account was an internet loan originating with ************ c/****** ********* on August 30, 2022. NCB purchased this account from ******* on March 22, 2023. On April 27, 2023, NCB sent you a letter notifying you that NCB is now the current creditor to whom the debt is owed.
  
  NCB investigated your current dispute by reviewing the information and documents provided by the original creditor, the information you provided and the information from our own system regarding the status of your account. The documents we have do not substantiate the allegations in your dispute. Our investigation confirmed the debt is valid and owed, and the information we reported to the credit reporting agencies was accurate and complete. Additionally, NCB received your signed power of attorney from The *************************** Company on September 20, 2023. We agreed to settle the account for $2,550.19 with payments scheduled through May 20, 2025. To date, NCB has received three payments toward this agreement with your most recent payment posting on December 19, 2023.
  
  A review of our records also finds that no direct request for the debt validation documents had been received by NCB prior to the receipt of this complaint. In a separate mailing to the address in your complaint, NCB will provide debt validation documents which include a copy of the online application and loan agreement, a financial transaction history of the account, and a copy of the bill of sale agreement between NCB and *******.
  
  In sum, NCB has a permissible purpose to credit report your debt, the information we reported was accurate, and we met our obligation to investigate and respond to your disputes as required by law. NCB has updated our reporting to reflect the status of your dispute. Should you have any further concerns, please contact NCB at ************.
  
  Sincerely,
  *********************
  Deputy General Counsel
  NCB Management Services, Inc.

• Initial Complaint

  Date:12/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The basis for my dispute NCB Management Services, Inc.,*****************************, CEO,NCB MANAGEMENT SERVICES,NCB MANAGEMENT SERVICES,$502 - was required to notify me prior to 03/09/2022, or no later than 30 days after. NCB MANAGEMENT SERVICESfailed to notify me about reporting derogatory info. to *******, ********, and ********** In section 603(p) 15 U.S.C. ss 168s-2(a)(7)(A)(I); The notice required under subparagraph (A) shall be provided to the customer prior to, or no later than 30 days after 03/09/2022, furnishing the negative derogatory information to a consumer reporting agency described in section 603 (p), 15 U.S.C. ss 1681s-2(a)(7)(B)(I). Plus broke commercial law under UCC § 9.501 that all notices were timely and properly given by dated certified mail receipt. They were not met. I asked for documentation & received no response. NCB MANAGEMENT SERVICES" failed to give me my "Mini-Miranda" five days prior to placing this derogatory item on all of my credit reports, per Section 807(11) & FDCPA §809, which is $1000 per violation and the state of TX allows treble damages. Under § 809. Validations of date and Mini-Mirandi under Section 807(1)NCB Management Services, Inc.,*** ***** *******, CEO failed to send me my initial communication before placing this alleged derogatory status on my credit reports further violating the FCRA, I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to $2500 and can be enforced by the FTC, and that my state attorney general can also enforce this with a $1000 penalty as well. I attached a copy of the law and the actual document from the federal reserve NCB MANAGEMENT SERVICESis held liable as well for defamation and in the state of TX a creditor is who collects their on debt is considered a debt collector under FDCPA. ***** v. ***** 980 S.W.2d693(Tex.App-San Antonio 1989 reh.den.) citing ****** v. ***** 936 S.W.2d 654(Tex.App-Dallas 1996 writ dism'd w.o.j

  

  Business Response

  Date: 12/21/2023

  December 22, 2023
  
  *********************
  ****************************************************************************
  
  RE: Complaint Number ********
  
  Dear *********************,
  
  Thank you for giving NCB Management Services, Inc. (NCB) the opportunity to respond to your concerns.
  
  NCB has requested its tradeline be deleted with all credit bureaus that we had previously reported your account. Please allow up to 60 days for the credit bureaus to process and update their records. Should you have any further concerns, please contact NCB at ************.
  
  Sincerely,
  
  ***************************
  Chief Compliance Officer
  NCB Management Services, Inc.
  ************

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Based on section 1692g in title 15 of the U.S. code, NCB management did not provide me with the following and request that this be removed from my credit report immediately: Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing-(1) the amount of the debt;(2) the name of the creditor to whom the debt is owed;(3) a statement that unless the consumer, within thirty days after receipt of the notice, disputes the validity of the debt, or any portion thereof, the debt will be assumed to be valid by the debt collector;(4) a statement that if the consumer notifies the debt collector in writing within the thirty-day period that the debt, or any portion thereof, is disputed, the debt collector will obtain verification of the debt or a copy of a judgment against the consumer and a copy of such verification or judgment will be mailed to the consumer by the debt collector; and (5) a statement that, upon the consumer's written request within the thirty-day period, the debt collector will provide the consumer with the name and address of the original creditor, if different from the current creditor.

  

  Business Response

  Date: 11/22/2023

  November 22, 2023
  
  ************************************
  ********************************
  Garland, TX **********
  
  RE: Complaint Number ********
  
  Dear ************************************,
  
  Thank you for giving NCB Management Services, Inc. (NCB) the opportunity to respond to your concerns.
  
  A review of our records indicates that you settled this account on September 24, 2020. Due to this settlement, there is $0.00 owed to NCB and no further action is required of you. On November 15, 2023, NCB requested its tradeline be deleted with all credit bureaus that we had previously reported your account. Please allow up to 60 days for the credit bureaus to process and update their records.
  
  Should you have any further concerns, please do not hesitate to contact NCB at ************.
  
  Sincerely,
  
  ***************************
  Chief Compliance Officer
  NCB Management Services, Inc.
  ************

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with **** ****** ** **. I do not have an account with NCB Management Services. They did not provide me with the original contract as I requested.

  Customer Answer

  Date: 11/08/2023

  Hello, I do not have the request that was submitted. It was submitted through a dispute with agency. I do not have an account with NCB Management Services. 

  

  Business Response

  Date: 11/22/2023

  November 21, 2023
  
  *******************************
  *************************
  Brandon, MS *****
  
  RE: Complaint Number ********
  
  Dear *******************************,
  
  Thank you for giving NCB Management Services, Inc. (NCB) the opportunity to respond to your concerns.
  
  This account was an internet loan originating with **** ****** ** ***********, LLC d/b/a **** on January 29,2022. NCB purchased this account from **** on May 23, 2022. On May 25, 2022,NCB sent you a letter notifying you that NCB is now the current creditor to whom the debt is owed.
  
  NCB investigated your current dispute by reviewing the information and documents provided by the original creditor, the information you provided and the information from our own system regarding the status of your account. The documents we have do not substantiate the allegations in your dispute. Our investigation confirmed the debt is valid and owed, and the information we reported to the credit reporting agencies was accurate and complete.
  
  A review of our records finds that this correspondence is the first direct request for the debt validation documents received by NCB. In a separate mailing to the address in this complaint, NCB has provided debt validation documents which include a copy of the electronically signed application and loan agreement, a financial transaction history of the account, and a copy of the bill of sale agreement between NCB and ****.
  
  NCB has updated our reporting to reflect the status of your dispute. Should you have any further concerns,please contact NCB at ************.
  
  Sincerely,
  
  ***************************
  Chief Compliance Officer
  NCB Management Services, Inc.
  ************

  Customer Answer

  Date: 11/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I did not sign nor agree for anything to be sold to a third party. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:10/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable with NCB management services, I don't have contract with this collection agency that's trying to collect this debt on my credit report. Account #************* Pursuant to 18 USC 8, I owe no debt. This company is violating my consumer right to privacy pursuant to 15 USC 1681b NCB management services has no permission to report anything using my information pursuant to 15 USC 1681 4 I demand this account be removed from all three credit bureaus.

  

  Business Response

  Date: 11/16/2023

  November 16, 2023
  
  ***********************
  ****************************
  Frankfort, KY *****
  
  RE: Complaint Number ********
  
  Dear ***********************,
  
  Thank you for giving NCB Management Services, Inc. (NCB) the opportunity to respond to your concerns.
  
  NCB purchased the referenced account on August 1, 2019, from ********* ******** ******** (*********). This account was an auto loan, originating with Santander on March 10, 2017, for the purchase of a 2013 *** *******. You entered into a contractual agreement with the original creditor, Santander. That agreement made you responsible for paying this debt and gave ********* the right to collect it from you.
  
  When the account was not paid as agreed,********* sold the debt and transferred all of its rights to NCB including the right to collect and credit report the debt as permitted by law. Santander may transfer its contractual rights to NCB without your permission or signature. You are still bound by your original agreement to pay this debt. The difference is that NCB now owns the right to collect it from you. As discussed in our August 6, 2019, letter, NCB is now the current creditor to whom the debt is owed.
  
  NCB investigated your current dispute by reviewing the information and documents provided by the original creditor, the information you provided and the information from our own system regarding the status of your account. The documents we have do not substantiate the allegations in your dispute. Our investigation confirmed the debt is valid and owed, and the information we reported to the credit reporting agencies was accurate and complete.
  
  A review of our records finds no direct request for the debt validation documents had been received by NCB prior to the receipt of this complaint. In a separate mailing to the address in your complaint, NCB has provided debt validation documents which include a copy of the signed contract, the deficiency letter, a financial transaction history of the account, and a copy of the bill of sale agreement between NCB and *********. We trust this information helps to clarify things for you.
  
  In sum, NCB did not violate the FCRA. NCB has a permissible purpose to credit report your debt, the information we reported was accurate, and we met our obligation to investigate and respond to your dispute as required by law. We have updated our credit reporting to reflect the status of your dispute.
  
  At NCB, we strive to collaborate with consumers to help them achieve financial freedom. In keeping with this goal, we welcome the opportunity to work with you as there are many options available to assist in finding a resolution for this account. Should you have any further concerns, please do not hesitate to contact NCB at ************.
  
  Sincerely,
  
  ***************************
  Chief Compliance Officer
  NCB Management Services, Inc.
  ************

• Initial Complaint

  Date:10/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive talked to them multiple times and have proof that the bill was paid in full, and they refuse to fix the issue. I used a cashiers check and dont have a copy but had sent them the proof via certfied mail that they claim they never recieved. I also asked for a copy of paperwork and they only sent partial information. Right now it says closed on my credit reports but NCB keeps calling people who know me to say I still owe money when all my reports say otherwise. I want them to stop contacting anyone assoicated with me.

  

  Business Response

  Date: 11/08/2023

  November 8, 2023
  
  *****************
  **********************************
  Panama City Beach, FL************
  
  RE: Complaint Number ********
  
  
  Dear *****************,
  
  Thank you for giving NCB Management Services, Inc. (NCB) the opportunity to respond to your concerns.
  
  This account was an internet loan originating with ************* & ***** (*************) on July 28, 2022. NCB purchased this account from ************* on January 24, 2023. You may also recognize this account as your ********* online line of credit account. On March 1, 2023, NCB sent you a letter notifying you that NCB is now the current creditor to whom the debt is owed.
  
  NCB respectfully disagrees with the allegations in your complaint. A review of our records finds that NCB has previously investigated the issue raised in your complaint on two separate occasions. While we believe your dispute to duplicative, we investigated your current dispute by reviewing the information and documents provided by the original creditor, the information you provided and the information from our own system regarding the status of your account. The documents we have do not substantiate the allegations in your dispute.
  
  A review of our records confirm that the first investigation began on March 7, 2023, when you spoke with our agent and stated that you had paid the entire balance on the account directly to ************* around December 15, 2022, and December 16, 2022. In response, NCB promptly contacted ************* to inquire about the payment. On March 9,2023, ************* confirmed back to NCB that they had no record of receipt of your said payment before or after the account was charged-off and sold to NCB.
  
  The second investigation began on May 4, 2023, when informed our agent on phone that you had already settled the debt directly with ************* prior to the sale of the account to NCB. On that call you agreed to email NCB supporting documentation in your possession that *** assist in resolving your dispute. On the same day we received your email attaching a document showing what appeared to be a credit report screenshot of a ************* tradeline reported as closed with a zero balance. In response, NCB ceased all collection activities and contacted ************* to share the information you provided.
  
  On August 2, 2023, ************* responded to NCB stating that after a thorough investigation, they did not have any evidence of receiving any payment from you and also confirmed that the balance owed on the account at the time of charge off was $3,370 which is the amount NCB is attempting to collect. On the same day, NCB mailed you a letter notifying you that our investigation of your dispute was not substantiated. It is worth noting that once an account is charged off by a creditor, the balance is zeroed out on their books and is accurately reported as closed on their books. This does not mean that your obligation to repay the debt is extinguished. On the contrary, because of the sale referenced above, NCB is now your current creditor to whom the debt is owed.
  
  Additionally, our review confirmed that the next time we had the opportunity to speak with you was on September 27, 2023, when you stated that you did not remember the debt and requested that NCB provide you with debt validation documents. In response, NCB mailed and emailed to you a set of documents sufficient to verify the debt is valid and owed. The documents included a copy of your line of credit agreement with *************, a financial transaction history of the account and a bill of sale between ************* and NCB.
  
  It is important to note that the documents were mailed to the 300 Cabana Cay address shown above which is  the address we have on file and to the email address provided to NCB by your original creditor (****************.).Finally, our investigation also confirmed that NCB has to date not had a conversation with a third party as alleged in your complaint. We hope this information helps clarify things for you.
  
  In sum, NCB has confirmed the debt is valid and owed and we have met our obligation to investigate and respond to your disputes as required by law. NCB has updated our reporting for this account to reflect the status of your dispute. We respect your preference that we cease communicating with you and since receiving this complaint, NCB has ceased all communications with you and will continue to honor your request in the future.
  
  At NCB, we strive to collaborate with consumers to help them achieve financial freedom. In keeping with this goal, we welcome the opportunity to collaborate with you as there are many options available to assist in finding a resolution for this account. Should you have any further questions or concerns or wish to discuss potential resolutions, please do not hesitate to contact NCB at ************.
  
  Sincerely,
  
  ***************************
  Chief Compliance Officer
  NCB Management Services, Inc.
  ************

  Customer Answer

  Date: 11/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: i have provided the evidence on multiple occasions,  and the amount was reported as 0 on multiple sites. I do not know how else to relay the information as i have provided it numerous times.
  
  Regards,
  
  *****************
  

  

  Business Response

  Date: 12/14/2023

  December 14, 2023
  
  *****************
  *********************************
  Panama City Beach, FL **********
  
  RE: Complaint Number ********
  
  Dear *****************,
  
  Thank you for giving NCB Management Services, Inc. (NCB) the opportunity to respond to your concerns.
  
  NCB stands by the accuracy of our investigations into your dispute and of our response to your complaint
  
  This account was an internet loan originating with ************* & ***** (*************) on July 28, 2022. NCB purchased this account from ************* on January 24, 2023. NCB is now the current creditor to whom the debt is owed. The attachments provided in your rejection notice relate to the ************* tradeline and are not evidence that the debt owed to NCB has been resolved.
  
  Should you have any further questions or concerns or wish to discuss potential resolutions, please do not hesitate to contact NCB at ************.
  
  Sincerely,
  
  ***************************
  Chief Compliance Officer
  NCB Management Services, Inc.
  ************

  Customer Answer

  Date: 12/28/2023

  The businesses just refusing to admit any wrongdoing they've done

• Initial Complaint

  Date:10/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with "** ******** **** ***** **", I do not have a contract with NCB Management Services Inc. They did not provide me with the original contract as i requested.

  Customer Answer

  Date: 10/16/2023

  
  

  

  Business Response

  Date: 11/01/2023

  October 31, 2023
  
  ***********************
  *********************
  Miami, FL *****
  
  RE: Complaint Number ********
  
  Dear ***********************,
  
  Thank you for giving NCB Management Services, Inc. (NCB) the opportunity to respond to your concerns.
  
  This account was an internet loan originating with ************* & ******** (*************) on May 25, 2022. You may also recognize this as your ********* open-end line of credit loan. NCB purchased this account from ************* on May 24, 2023. On June 30, 2023, NCB sent you a letter notifying you that NCB is now the current creditor to whom the debt is owed.
  
  NCB investigated your current dispute by reviewing the information and documents provided by the original creditor, the information you provided and the information from our own system regarding the status of your account. The documents we have do not substantiate the allegations in your dispute. Our investigation confirmed the debt is valid and owed, and the information we reported to the credit reporting agencies was accurate and complete.
  
  A review of our records finds no direct request for the debt validation documents had been received by NCB prior to the receipt of this complaint. In a separate mailing to the address in this complaint, NCB has provided debt validation documents which include a copy of the electronically signed line of credit agreement, a financial transaction history of the account, and a copy of the bill of sale agreement between NCB and *************.
  
  NCB has updated our reporting to reflect the status of your dispute. Should you have any further concerns, please contact NCB at ************.
  
  Sincerely,
  
  ***************************
  Chief Compliance Officer
  NCB Management Services, Inc.
  ************

• Initial Complaint

  Date:10/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with ** ********* ******** *** I, I do not have a contract with the collection agency NCB MANAGEMENT SERVICES, they did not provide me with the original contract as I requested.

  Customer Answer

  Date: 10/11/2023

  I am not liable for this debt with ********* ******** *** I, I do not have a contract with NCB MANAGEMENT SERVICES, they did not provide me with the original contract as I requested.

  

  Business Response

  Date: 10/26/2023

  October 25, 2023
  
  *******************************
  *** **********
  Crete, IL *****
  
  RE: Complaint Number ********
  
  
  Dear *******************************,
  
  Thank you for giving NCB Management Services, Inc. (NCB) the opportunity to respond to your concerns.
  
  This account was an auto loan originating with ********* ******** ******* (*********) on April 18, 2015, for the purchase of a 2011 ****** ******. NCB purchased this account from Santander on February 27,2020. As a result of the sale, ********* gave NCB information needed to verify the debt is valid and owed and assigned to NCB all of its rights related to the debt, including the right to collect and credit report the debt as permitted by law. On March 2, 2020, NCB sent you a letter notifying you that NCB is now the current creditor to whom the debt is owed.
  
  NCB investigated and verified account information multiple times since May 2020, in response to indirect tradeline disputes you made with the credit reporting agencies (CRAs) by verifying the information we reported accurately reflects the information provided by your original creditor, Santander.
  
  NCB investigated your current dispute by reviewing the information and documents provided to us by the original creditor, the information you provided and the data from our own system regarding the status of your account. The information and documents we have do not substantiate the allegations in your dispute. Our investigation does not show that NCB has received the letter attached to your complaint dated June 16, 2023.  Our investigation also confirmed the debt is valid and owed, and the information we reported to the credit reporting agencies was accurate and complete and reported in compliance with the FCRA and ***** * credit reporting standards.
  
  Based on information provided by the original creditor, we reported February 17, 2019, as the date of first delinquency. This is the date that controls how long the account remains on your credit report. We have never changed the date of first delinquency. We reported February 27, 2020 as the date we purchased the account and opened it in our office. The CRAs and ***** * require us to report this “date opened” information.  
  
  A review of our records finds no direct request for the debt validation documents had been received by NCB prior to the receipt of this complaint. In a separate mailing to the address in this complaint, NCB has provided debt validation documents which included a copy of the signed contract, the deficiency notice, a financial transaction history of the account, and a copy of the bill of sale agreement between NCB and *********. NCB has updated its credit reporting to reflect the status of your dispute.
  

  At NCB, we strive to collaborate with consumers to help them achieve financial freedom. In keeping with this goal, we welcome the opportunity to work with you as there are many options available to assist in finding a resolution for this account.
  
  Should you have any further concerns, please contact NCB at ************.
  
  Sincerely,
  
  ***************************
  ***************************
  Chief Compliance Officer
  NCB Management Services, Inc.
  ************

• Initial Complaint

  Date:10/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. NCB MANAGEMENT SERVICE ACCT #: ********BAL. $10,924.00 Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don't respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  

  Business Response

  Date: 10/17/2023

  Thank you for submitting your concerns and providing NCB Management Services, Inc. (NCB) an opportunity to respond.
  
  The referenced account was an auto loan originating with ****** ******* LLC (******) on October 29, 2019, for the purchase of a 2016 ****** *****. This loan agreement has you listed as co-buyer and another individual with whom you shared an address, listed as buyer. NCB purchased the account from ****** on March 22, 2023. As a result of the sale, ****** gave NCB information needed to verify the debt is valid and owed and assigned to NCB all of its rights related to the debt, including the right to collect and credit report the debt as permitted by law. On March 24, 2023, NCB sent you a letter notifying you that NCB is now the current creditor to whom the debt is owed and advising you of your right to dispute and request debt validation. We waited over two months for you to respond before credit reporting the account on June 6, 2023.
  
  NCB investigated and verified account information five times in September 2023, in response to indirect tradeline disputes you made with the credit reporting agencies, by verifying the information we reported accurately reflects the information provided by your original creditor, ******. This correspondence is the first direct request for debt validation received by NCB. In a separate mailing to the address in your complaint, NCB will provide you with debt validation documents including a copy of the signed contract,the deficiency notice, a financial transaction history of the account, and a copy of the bill of sale agreement between NCB and ******.
  
  NCB maintains all appropriate licenses, registrations, and bonds required to conduct business throughout the United States. For more information, visit our website at ******************************* or the **** Consumer Access website at ***********************************. Please note that these websites do not provide a complete listing of all licenses held by NCB.The law does not require us to give you proof of our company's licenses, registrations, or bonds. The law requires us to provide sufficient information for you to verify that the debt is owed and we have met that obligation.
  
  Regarding your identity theft/fraud claim also attached to this complaint, we have initiated an investigation into your claim, which includes reaching out to the seller and sharing the information you provided, and require additional time to complete it. While we investigate, NCB has marked your account as disputed and ceased all collection activities. You will be notified separately in writing of the outcome of our investigation of your fraud claim.

  NCB has updated our reporting to reflect the status of your dispute. Should you have any further concerns, please contact NCB at ************.
  
  Sincerely,
  
  ***************************
  Chief Compliance Officer
  NCB Management Services, Inc.
  ************